Jennifer R
Great food and great prices. Clean restrooms. Great news shakes and burger. New breakfast items. If you donate a dollar to salvation army you get a free Whataburger coupon. They have new collectable cups. Great customer service.no changing table.
… moreMichael Wheeler
Ordered breakfast for pickup at 7:15 AM at the Central E Fwy & Maurine St. (#435) Whataburger in Wichita Falls. The app gave an estimated pickup time of 7:28 AM.
No one ever came out with my order. By 7:45 AM, I finally walked inside to check on it. There was no line, yet I stood at the counter while multiple employees looked directly at me and continued talking to each other, hugging, and checking their phones. I was completely ignored.
After I finally spoke up and asked about my order, I was told it was ready. The food was already made and had been sitting there the entire time, yet no one bothered to bring it out or acknowledge me. To make matters worse, the order was incorrect.
This wasn’t a staffing issue — it was a lack of basic customer service and management. When completed pickup orders sit unattended and customers are visibly ignored while employees socialize, that’s a leadership problem. This location is operating well below Whataburger standards, especially during weekday breakfast hours.
I’m not looking for free food — I just expect reasonable pickup times, correct orders, and to be acknowledged when I walk into a restaurant. This location clearly needs manager or district-level attention.
… moreHallett Ellsworth
Great staff. Nice and friendly. Got my order with no problems and cooked just as I would if I was at a 5 restaurant. Great place for on the go or dining in. Bathrooms were clean tables were clean as well as floors. Very happy every time I go. Try today if haven’t before. Open 24 hours a day. If unsure of what to order during breakfast hours I recommend the breakfast burger combo. ☺️
… moreRivas Concepts
Late night stop here passing through Texas. For starters, the drive-through was probably 6 to 8 cars deep. Inside, there were about 6 people just waiting as they had ordered. We ordered, and our food took just over 30 minutes. You could tell people were agitated. The food wasn’t bad, the atmosphere was a little chaotic, and there was tension in the air. It was not the greatest experience. It was Sunday night around 10:30 pm, so maybe that played a part in it all. Maybe it will be a better experience for you.
… moreTammy Hunter
I ordered through the window the person at the window asked me to drive around to the door in front of the restaurant. I did even though there was only one car behind me. He came out and took my food which he had given to the car behind me and tried to give it to me after it had been in a total strangers hands. I told him I would not accept food that had made the rounds he needed to start the order all over again. He then came out and asked me to park in the handicap parking to clear up the drive through. I did as requested and I went in and asked to speak to the manager. I asked if they take food back and she answered no. I explained the person at the window did. She gave me excuses about how he was new. But never offered anything even an ‘I sorry’. Just an excuse to justify the bad service. I will not be going back to that Whatabuger.
… moreBetty Jo Meza
This Whataburger is trash! From their customer service skills down to completing a clearly stated order.
My mother in law and I went this morning to get some breakfast on the way back home from the airport and we were greeted with trashy attitude all around. The person at the drive thru had a very dry and crappy attitude and rushed us. He would not allow us to finish what we were saying without hearing “what else.”
We CLEARLY said bacon they gave us sausage; I asked for a jalapeño cheddar biscuit, they gave me a regular biscuit. If they wouldn’t be so rushed and would listen, they would have satisfied customers.
… moreHeather iza
After a 14-hour drive from Arizona stopped here to eat, it’s 11: 37pm and I was greeted and helped by Ty. She was amazing. She went above and beyond. I honestly was shocked and that’s why I had to do this review immediately. I really wish a lot of establishments had someone like her. I pray that the company recognizes her in some way shape or form because yall have a gem.
… moreAda Fuentes
10/10 they were busy but we still got our food quick and hot. It was delicious and the staff was really friendly, and I even got a compliment from the nice lady at the register. Fantastic food and service. Great stop on our road trip.
… moreAshley Greenwood
Went on a short road trip and saw whataburger getting on the interstate to head home, never had it before so I stopped to give it a try. I ended up getting a whataburger and fries. Everything was fresh and made just how I ordered it but the burger was not good to me. Fries where great and why I gave it 4 stars even though I didn’t like it was because it was fresh and made fast and correct but the customer service was great! The lady at the window and taking orders was in such a great mood and happy. It was great to have a smiling friendly person working. It was refreshing!
… moreDavis Oliver
This location needs to take a hard look at Management. Saturday 9pm. Waited 45 minutes for 3/5 of us to NOT get our food. 5 or 6 customers that ordered after us received their food no problem. We voiced our frustrations and told them how other people who ordered food 10-20 minutes after us were already eating. I guess we complained too much because she refunded us our money, slammed it on the table and told us to “Get out”. 8 employees behind the counter and “only 1 was cooking” according to an employee that was handing out orders.
The burger I received was good. Not complaining about food quality. Simply poor management.
… more