

Welcome to your Olathe Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 12087 S Black Bob Rd, Olathe, KS 66062
Phone: (913) 829-7600
Website: https://www.chick-fil-a.com/locations/ks/olathe-pointe?utm_source=google&utm_medium=gmb
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Order and Reservations
Order: Order online
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Reviews
My cousin ordered her food to go since there wasn’t tables but I wasn’t asked if I wanted it to go. They just marked mine as to go too since I was with the person in front of me.
Hard to get into the parking lot when it’s wrapped around the building and hard to get it out if you park in the side by the drive thru window.
Definitely need to do some re configuring with the drive thru line and getting into the parking lot.
After another 10 minutes, we asked a different employee, who brought over a woman I believe was the manager named Angie. I had scanned my Chick-fil-A app for points when ordering, so I showed her the transaction on my phone since no paper receipt was given at the counter.
Angie insisted that we ordered online and told us that because breakfast ends at 10:30, we would not be able to get our food, even though the order time clearly showed 10:27 AM. I explained multiple times that we did not order online and that we ordered in person at the register. Even if it had been online, it still would not make sense since the order was placed before breakfast ended.
She repeatedly asked for a paper receipt after I explained I never received one. I even had to point out that we already had our drinks, proving the order existed and was partially completed. She then walked around the restaurant without explanation, which was very odd and made the situation feel uncomfortable, as if we were being accused of lying.
Eventually, she took the order number from my phone, which I had shown her from the beginning, reprinted the order, and said the food would be out shortly. We finally received our TO GO order on a DINE IN tray after about 35 minutes total. Asked Angie for a few bags to bag it up which made her seem annoyed as if it wasn’t a to go order to begin with?
This whole situation was frustrating and confusing, and we felt completely disregarded. I visit this Chick-fil-A multiple times a week and have never experienced anything like this before. Very disappointed with how this was handled.