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Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: 1208 Madison St #121, Seattle, WA 98104
Phone: (206) 454-8520
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
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Potbelly
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Reviews
Randy Bo Bandy
Very tasty sandwiches, easy to order and fast service. Was also very impressed with the quality of the ham that they use as I am now hooked!
… moreAlex
TLDR : Avoid this store at all costs! My order was not made right. Store manager is rude, confrontational and dismissive, like some of the other reviews also mention. Interrupts and talks over you. Will not be returning to this location.
Update 11/7/2025: This store did not refund my money for this order. Order Confirmation #39266271035097094
Had an awful experience with the store manager on 11/3/2025 around 5:20pm. I ordered two sandwiches online and got them with zero toppings, despite the order clearly saying “All toppings – the works.” Each sandwich had a sticker with that note, but my order was prepared incorrectly. Mistakes happen, and I took my order back to the cash register. When I pointed it out to the store manager, he said I didn’t select the toppings on the app and tried to dismiss and gaslight me that my order should not have any toppings. After literally pointing the note on each of the sandwiches saying “all toppings – the works” his response was “I don’t have time for this now”
After some back-and-forth in front of the other customers, he grudgingly offered to add toppings on the side as a fix, but that’s not what I ordered! I wanted the toppings ON my sandwich – how I had order them. That’s what I paid for. This turned into an heated argument, and I asked for a refund because I could not trust this store manager to handle my food.
Before I left the store, I started filling out a feedback survey (Survey number: 96200100413501081719) and the same manager approached me. Tried to gaslight me that he had offered to fix my order and I was the one who had refused. I told him I refused to accept toppings on the side and if he really wanted to fix my order he should’ve added them on the sandwiches – as I ordered – or remade the order when I earlier asked him to. He continued to reason with me, saying he hadn’t eaten either, as if that excused his dismissive attitude and the poor customer service. He insisted his own manager would have done the same and only offered toppings on the side. I told him I just want to complete the survey and leave. Then, in an attempt to stop me from filling the survey, he offered to redo the entire order and even throw in two free entree coupons. Felt like a bribe to silence feedback and I couldn’t trust this location anymore. Maybe this store does not give it’s employees breaks to even eat and the frustration comes out on the customers.
Right after finishing the survey, I placed the same order online at another Potbelly store (on 6th Ave), even before leaving this store and they got my order right – without any issues or drama.
Do not order from this location. If you want your food done correctly and with some level of respect, go to another Potbelly. Downtown Seattle and Renton landing locations have better service.
… moreUpdate 11/7/2025: This store did not refund my money for this order. Order Confirmation #39266271035097094
Had an awful experience with the store manager on 11/3/2025 around 5:20pm. I ordered two sandwiches online and got them with zero toppings, despite the order clearly saying “All toppings – the works.” Each sandwich had a sticker with that note, but my order was prepared incorrectly. Mistakes happen, and I took my order back to the cash register. When I pointed it out to the store manager, he said I didn’t select the toppings on the app and tried to dismiss and gaslight me that my order should not have any toppings. After literally pointing the note on each of the sandwiches saying “all toppings – the works” his response was “I don’t have time for this now”
After some back-and-forth in front of the other customers, he grudgingly offered to add toppings on the side as a fix, but that’s not what I ordered! I wanted the toppings ON my sandwich – how I had order them. That’s what I paid for. This turned into an heated argument, and I asked for a refund because I could not trust this store manager to handle my food.
Before I left the store, I started filling out a feedback survey (Survey number: 96200100413501081719) and the same manager approached me. Tried to gaslight me that he had offered to fix my order and I was the one who had refused. I told him I refused to accept toppings on the side and if he really wanted to fix my order he should’ve added them on the sandwiches – as I ordered – or remade the order when I earlier asked him to. He continued to reason with me, saying he hadn’t eaten either, as if that excused his dismissive attitude and the poor customer service. He insisted his own manager would have done the same and only offered toppings on the side. I told him I just want to complete the survey and leave. Then, in an attempt to stop me from filling the survey, he offered to redo the entire order and even throw in two free entree coupons. Felt like a bribe to silence feedback and I couldn’t trust this location anymore. Maybe this store does not give it’s employees breaks to even eat and the frustration comes out on the customers.
Right after finishing the survey, I placed the same order online at another Potbelly store (on 6th Ave), even before leaving this store and they got my order right – without any issues or drama.
Do not order from this location. If you want your food done correctly and with some level of respect, go to another Potbelly. Downtown Seattle and Renton landing locations have better service.
Victoria H
I have been eating at Potbelly for a while, but never had the chance to write a review until now. I love Potbelly Sandwich Shop. Their food is absolutely delicious.
I love the casual yet modern vibe of the cafe. I love the country cafe type of feeling as well. The customer service has always been good as well.
As a Vegetarian, I always have the veggie melt sandwich with added toppings. The sandwich is always full of flavor and toasted to perfection. I also enjoy the Mac and Cheese. It has a rich flavor and is creamy.
If you are looking for a delicious and quick food place, then I recommend Potbelly!
… moreI love the casual yet modern vibe of the cafe. I love the country cafe type of feeling as well. The customer service has always been good as well.
As a Vegetarian, I always have the veggie melt sandwich with added toppings. The sandwich is always full of flavor and toasted to perfection. I also enjoy the Mac and Cheese. It has a rich flavor and is creamy.
If you are looking for a delicious and quick food place, then I recommend Potbelly!
Julia Hustler
Chicken salad sandwich with cranberries and veggies plus a small Oreo “smoothie” (milkshake with yogurt instead of ice cream) for under $10? I’d call that very affordable! Plus most Fridays from 11 AM to 2 PM there’s live acoustic music. Really adds a nice touch to the dining experience. Clean restaurant, helpful staff, quick bite to eat, will def return.
… moreShane Ball
What a treat! I was on a daily stroll and came across this jewel and decided to experience a local sandwhich shop. So many but appropriately limited options and very friendly and accommodating staff. One staff, of which was quite artistic and proudly offered me a glance at his creation before I paid for my toasted tuna salad and swiss sandwhich. I highly recommend this place.
… moreSindu
I typically order the chicken pot pie soup from Potbelly and decided to try this location for the first time. Unfortunately, the soup didn’t match the quality I’m used to from other locations. While the place has ample seating, the overall experience fell short, and I’m unsure if I’ll return to this specific location.
… moreAmy
I recently placed an online order and unfortunately had a very disappointing experience. The mac and cheese was extremely salty, the avocado was hard and unripe, and the meat was also overly salty. On top of that, I ordered a S’mores cookie but instead received a completely different cookie without being told in advance that my choice was unavailable.
When I called about the issue, I was told the item was out of stock and that a substitute had been given without my consent. This is concerning because if I had a food allergy, it could have posed a serious risk. Substitutions should never be made without checking with the customer first.
The refund email I received stated, “the customer was mad because we didn’t have the S’mores cookie.” This came across as dismissive and unprofessional, ignoring the real issue of lack of communication and the potential safety risk.
The worst part of this experience was my phone call with Brett. While my tone was firm and unhappy, it was in no way loud or aggressive. Brett, who as a manager has the power to handle the situation professionally, instead raised their voice, talked over me repeatedly, and was confrontational and dismissive. They interrupted me while I explained the potential allergy risk of the substitution, completely disregarding my concerns. Choosing to be rude instead of helpful made an already frustrating situation far worse.
This experience left me feeling unsafe, mistreated, and unheard as a customer. I strongly recommend that this location reevaluate how they train employees and managers on proper customer service, including de-escalation techniques, accountability, and respect. Clear communication about out-of-stock items, careful handling of substitutions, and professional interactions are basic expectations that were completely ignored here.
… moreWhen I called about the issue, I was told the item was out of stock and that a substitute had been given without my consent. This is concerning because if I had a food allergy, it could have posed a serious risk. Substitutions should never be made without checking with the customer first.
The refund email I received stated, “the customer was mad because we didn’t have the S’mores cookie.” This came across as dismissive and unprofessional, ignoring the real issue of lack of communication and the potential safety risk.
The worst part of this experience was my phone call with Brett. While my tone was firm and unhappy, it was in no way loud or aggressive. Brett, who as a manager has the power to handle the situation professionally, instead raised their voice, talked over me repeatedly, and was confrontational and dismissive. They interrupted me while I explained the potential allergy risk of the substitution, completely disregarding my concerns. Choosing to be rude instead of helpful made an already frustrating situation far worse.
This experience left me feeling unsafe, mistreated, and unheard as a customer. I strongly recommend that this location reevaluate how they train employees and managers on proper customer service, including de-escalation techniques, accountability, and respect. Clear communication about out-of-stock items, careful handling of substitutions, and professional interactions are basic expectations that were completely ignored here.
Jesus Amaro
I love sandwiches, and I tend to try different places that have subs and determine if, in my opinion, they are places I’d return to again. I have visited Potbelly twice, and I enjoyed their food. Quality is always high, and the taste is the same. When you enter the shop, you can smell and see the meats cooking.
… moreWillow Wild
After spending the entire day in urgent care potbelly sounded good. First time trying potbelly tonight. Absolutely not impressed and disappointed because I wanted to like this place but whoever made my sandwich obviously HATES their job or something because my sandwich was extremely sloppy and disgusting. There was a INSANE amount of mayo on my sandwich made me sick to my stomach looking at it. Soup was cold and too thick. And Mac and cheese was cold too and not creamy at all it felt like I was eating old Mac and cheese that sat out too long it was all clumped together. Gave that to my dogs. I didn’t finish any of it. Just gave it to my dogs.
… moreGarrett Gabriel
Fourth time this year that my delivery order was wrong. Twice for missing items. This latest time, they wouldn’t send someone to deliver the item and refused to issue a refund. The person I spoke with claimed to be the manager. Total incompetence.
… more