Katie McDuffie
Placed an order at 5:08 p m. The online tracker said it would be here in 22 – 25 mins. At the 90 minute mark, finally got someone to answer the phone. She said their tracker was broken and the driver left a while ago, and he other deliveries. So he should arrive in about 10 minutes. Nope! Not the case. At the 1 hour 52 min mark it finally arrived! BURNT. COLD AND ORDER NOT ACCURATE! I called the local customer service number, and it encouraged me to leave a message and of course, the voicemail was full.
… moreKyla Thyer
I’ve had typical experiences here, but tonight, I placed a carry out order. I walked in and greeted the employee, Judah, to which she replied, “What do you want.” I told her I was here to pick up my order, and she rudley said “Well I need a name.” I gave her my name, and she told me it’s in the oven, which is fine. I told her that’s okay and I’d wait. She dramatically scoffed and said, “I just gotta do what I gotta do.”
Her disrespect and lack of human decency is appalling. I will use other locations from now on. It’s not hard to be a nice human being, and it’s her job to greet customers respectfully. I am disappointed. The other employee was kind, but Judah really ruined my experience.
AND the cherry on top, she prepped food with no gloves! I would not recommend this location.
… moreCynthia Chica
Ordered online but when we went to go pick up our order was still not ready and had to wait more than the expected time. And the employee that attended seemed to be in a bad mood because they had a lot of orders. When we got home we noticed that our wings didn’t even have the hot sauce on them and only 7 pieces in them. Contacted Domino’s and sent me the manager of the location to respond but could only apologize and say they had the 2 hours to return to correct. They really think after waiting that long for your food you would go back to correct the mistake they made to wait another 30+ minutes? Very terrible service. Even wasn’t the first incident with this location.
… moreLuke Bader
Food was atleast cooked but not made correctly.
Sat at the pick up window, 10 minutes, ignored by a few employees and an apology came from the only one who would acknowledge I was there.
… moreBrandy Smith
I ordered the Buffalo hot wings. I got chicken wings with a bit of hot sauce splashed across them. What happened to mixing the wings in the sauce? I ordered a Sprite. I received a Dasani water instead and was told they were out of soda. I understand that but don’t just send whatever you want.
8/19/22
I tried to give Domino’s another shot but at some point you have to just give up. I ordered online, that went fine. The pizza comes with extra cheese but there was definitely not extra cheese on the pizza. That’s a big deal for me because I have to have extra cheese on my pizza. I received a call from Domino’s at 3:40pm saying the order was out for delivery. It took just about an hour from that time for me to receive the order, even though the website showed the order was delivered at about 4pm. I assume the time was manipulated to make the delivery time seem faster than it was. And of course my pizza was cold when I finally got it.
I gave up on Pizza Hut and I am going to do the same with Domino’s.
… moreChonae Manning
I went in for dinner and there was the Manager who was amazing and her driver who was awesome. I had a special order that included a food allergy and both employees went above and beyond to accommodate my request. This is my new favorite neighborhood Dominos! Thank you for great customer service.
… moreJason Waldmann
Too many messed up orders from this location. I will not be back. why have an area for feedback on the app if not going to ever care about what is written. This time my chicken had so much sauce on it that there was no way to enjoy it. last order they gave me wrong salad. had an order a few back when I ordered an extravaganzza and what I got was a pepperoni mushroom. Left negative feedback in the app several times and never heard back on an of them. why ask for feedback? I won’t be back again.
… moreAlonda Cole
I walked into the Bridgeton location to place an order. The employee at the time refused to take my order stating she was the only employee at the time and told me if I ordered online she’d give me a code for any pizza, any topping for 9.99. As I was placing my order, I was told the code was old and could not be used.
While pizzas were being prepared there was a guy that clearly wasn’t working, standing next to someone making pizzas on the floor behind the registers chatting. He had been sitting outside on the concrete. This guy was dressed in street clothing and appeared to be very unkept. Unsanitary! I will be following up with someone tomorrow.
… moreBlake Marshall
We miss our usual driver won’t be ordering again the new drivers suck and aren’t as friendly or engaging
… moreSteph Mayhall
Ordered pizza for the office, 12 of them, in two orders for two consecutive days, a week in advance. The day of the first order, the delivery driver shows up with them, but in an aggressive fit because “the payment didn’t go through”, he rudely advised that I needed to call the store and fix it. Which I did; I called the store and was told that the initial payment went through for the next day on accident, but she ran it for this order now and all was well, to just let the driver know. To which he huffed, that while I said she told me it went through, that he didn’t believe me, I told him I’d be more than happy to call the store back, he expressed frustration but handed me an invalid receipt and two pizzas, I mentioned that the order was for 12, he stormed off exclaiming the rest were in the car. An hour or so later, the driver himself called, my recorded desk phone mind you, and said right off the bat and I quote “Yeah, like I said, the payment didn’t go through…” I repeated that she walked through the process and advised it was paid for, he tells me that the one that was processed was the order for the following day. I digressed and got another card and made payment again. The next day, I get a phone call on my desk phone again from the driver once again rudely telling me that now the payment for the order for today won’t go through. I reminded that they told me that it was paid yesterday, he puts me on hold without words and then comes back and says “Yeah the person that told you that isn’t even here”… But he personally told me that, I reminded. He was increasingly rude, going so far as to begin complaining without putting me on hold, yelling to the other person working when I asked for a receipt. Which she also yelled aggressively back at, that she “has 15 orders on her screen and she doesn’t have time to print a receipt” After the incredibly rude experience, I chose then to cancel the order, taking 12 of them off of her screen for her; advising them that the experience with them had been crazy, which he repeated loud and mockingly to the woman working, before hanging up the phone. I’m not even one of those “the customer is always right people, because they most definitely aren’t”, but the customer isn’t automatically wrong either, you don’t have to be a jerk, use a bit of couth or a bit of manners even. It’s that simple, especially in the service industry that you choose to work for tips in, just crazy counter productive work. Wouldn’t return even if they instead paid me.
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