MellyMel 414
I came in and ordered a footlong meal. As I’m approaching the employee, she is on her phone for at least a minute before she acknowledged me. She had plastic gloves on and holding her phone. She then grabs a sheet of paper and placed it on the sandwich table and asked which sandwich was I having. That is a ServSafe violation…. I had to asked her to change her gloves and the paper before starting my meal because that is unsanitary and can cross contaminate like that…This is ridiculous. They have no ice for the soda machine, instead they have a bucket of water, which used to be ice there with a scooper. Just gross. I haven’t been here in years and it’s like nothing changes. How are they so open?
… moreJuli Murphy
Placed an online order for a protein bowl and SunChips. Walked down to pick up the order and not only wasn’t it ready, but they said they “don’t do protein bowls” and I had to wait even longer for my order as they then had to make a wrap for me. They never reached out to tell me they could not fulfill my order. Then I went to grab Sun Chips, and they were all out of those as well. NOT A SINGLE THING OF MY ORDER WAS CORRECT and I wasted 10 minutes of my lunch hour (I only get 30 minutes).
… moreSairam Pasupuleti
Gayathri and gopi were doing great job they are preparing absolutely how i want absolutely love this place must try here
… moreNoori Memon
We were traveling from Chicago to Milwaukee Riverwalk stopped at Subway for a dinner. The family, including children, looked forward to their meal after the journey and waited in line to order sandwiches. However, the experience became negative when a young child needed to use the restroom. The staff denied access, despite the family already purchasing drinks and intending to order a full meal.
This refusal to provide a basic amenity, especially for a child, was disappointing and showed a lack of consideration. As paying customers with the intention of making a larger purchase, a more hospitable approach was expected. Instead the lady told us if you want to use the restroom you can go to potbelly to buy a sandwich and use the restroom. While businesses can have policies regarding restroom use, denying access in such circumstances, especially to a child in need, is unacceptable and negatively impacts the customer experience.
This incident caused distress and left a negative impression of Subway’s customer service and values. It is hoped that this feedback prompts a review of their policies and encourages more empathetic service, especially when it comes to accommodating families and children’s needs.
Attached is the proof of purchase of drinks !
… moreDarnell Daniels
Place seems nice. Jenna was rude to me. Since I was a customer I ask to use the restroom and Jenna said that it would be three months or after the holidays. We are visiting Milwaukee because my father died. We have a room just one block away and my family love subway but we will not come back. I took a bite out my sandwich and it only taste like vinegar and when I made the complaint to Jenna I think that’s how you say her name she just looked at me and went on bout her business and never said anything a apology or nothing. There are a lot of rude customers in this world but what shouldn’t happen is rude employees. She might be a great person and love life but today was already not a good time for me and she made it worse. Nothing will happen to her so all this that I’m writing will not matter. Do better subway. Look on my google I don’t give bad reviews unless you the trip was a waste of my time
… morePenny Hayes
Hi Gopi and Sai,
I just wanted to give you 2 a shot out for your amazing customer service skills and sandwich making. Even with a little bit of a language barrier.. I understood your great customer service skills. You guys made my sandwich exactly how I love it and it was indeed a dream sandwich. I enjoyed every bite! It was absolutely amazing and you 2 were even better… thank you, thank you, thank you very much for being WONDERFUL at your jobs. Please keep up the GREAT WORK!!
5 stars ⭐️
Penny
… moreAbel Sanabria
Teenager working the afternoon shift closed and hour before he was supposed to.
… moreMike Bond
Good Subway food. Not good Subway customer service.
Food: …
… moreCandis Pawlicki
terrible service. lady took my money with gloves on then proceeded to to finish my sandwich with the same gloves on
… moreunicorn Queen rules
We came in and was greeted by a lady with the number of 268 and she was coughing the whole time while making our food without a mask on or covering her mouth (of course in her arm not hand), during making the 3 subs we had she seemed to get irritated fast with us over a simple order while scuffing under her breath the whole time. She then proceeded to acknowledge when we said the soda machine was out of carbonation and neglected to fix it and allowed other customers to purchase soda without anything said or done. After we had sat down and started eating she sat at the register and starred at a gentlemen who had asked a person to buy him food due to no funds and hunger and visibly judged him in his eye sight in front of him for a good couple of minutes while the customers finished their order. I feel the staff needs to be better mannered and more considerate of their guests. Poor.customer service at this location!
… more