Jason Haas
If i could give 0 stars i would. This is by far the worst location of any subway. If you read the other reviews everyone knows who I’m talking about. There is absolutely no customer service, the manager/owner is cutting corners to try and save them from going out of business. There is much better sandwich options in Burbank, do not go here unless you like someone telling you that you cant have any vegetables on your turkey sandwich and that you must choose only one. The sandwich is so thin you cant even see the meat. Also be careful if you pay with card because they are changing the price without you even realizing it and adding their own tip while giving you an attitude.
… moreZR22
I can agree with all the bad reviews after coming in for lunch today and experiencing it first hand. Please stay away from this location. The other reviews mentioning “Nadee” aren’t wrong. She was very rude towards me and an elderly woman that was behind me in line.
… moreTasha Roman
I asked for a lot of sauce and for them to label the sandwiches so I don’t have to open someone else’s sandwich. They didn’t do either. Now we are stuck with dry sandwiches with no flavor.
… moreSamantha Gallegos
My friend and I were just waiting in line, not minding the EXTREMELY slow service, and the lady repeatedly kept glaring at us and letting us know that we could not be helped at the moment. Despite us being understanding, she was very annoyed of us and made a rude face when we said that it was okay. I didn’t know that it was rude to be understanding and patient. Also, I was extremely disappointed in the service that was provided by Jordan tonight. Slow service, skimped out on vegetables, and did not heat up my meat of choice. He was not at all helpful about answering the questions we had regarding our food. Everything we said to them was a burden and would not be taken into consideration; did not know being polite was such an inconvenience. Something to remember for the next time we order here. Extremely disappointed in their service. There was also two food delivery drivers who were still waiting the entire time we waited up until we finished our food. We understand it’s busy, but try to communicate with the customers.
… moreJocelyn Sherman
I seriously had to rudest experience. They made it so you could just tap the card and the card put a tip on the service. The woman who was serving me was new and very slow and I had to repeat everything a couple of times so no I was not leaving a tip. When I objected to the tip being put on my card they started blaming me were rude is all hell and aggressive saying I was a bad customer and blah blah blah. I’ve been coming here 1-2 times a week but now I will stop coming. Seriously ridiculous customer service. They should have apologized for the machine being Ultra sensitive voided the receipt which they ended up doing anyway and recharged it like they did anyway with a good attitude and keep a customer instead of the rude attitude the server had.
… moreEileen Soto
STAY AWAY! Horrible service from the time you walk in. Nadee looks very bothered that she has to help anyone. I start to order my sandwich and she goes on to add her own toppings without even asking what I’d like. I asked her for a different cheese. She got upset and said “ I already put shredded cheese” (not what I asked for) and also said I couldn’t order it my way. She continues to add her own toppings without asking, when I asked if she could add onions she said she couldn’t do that, and she would have to charge me extra. I was very confused because I was at this same location two days prior and ordered the exact same sandwich with Nadee without any problems.
… moreDeirdre Quinones
Disappointed in the poor customer service provided received by Nadee. I then requested a manager and she stated she was the manager and didn’t have time to talk to me. I asked for corporate number and she told me to google it. I asked for the store number and she told me to google it. I love subway, but this experience was definitely uncalled for.
… moreDesiree Rivera
BEWARE OF THEM SELF ADDING A TIP, I went into this store one of the workers was arguing w/a customer already on her being rude and the other worker taking my order added a tip for herself when I payed, I didn’t notice till I looked at my receipt. I’m all for tipping but when you go in and add it yourself on my dime that’s not ok will never return here again and this ain’t the first time I had problems with this employee
… moreAmanda Smith
Since when can’t you choose your topping on any sub came to this location at lunchtime and the two girls working said that wasn’t allowed and had to be how it’s listed on menu then charged me for 3 extra cheese when only thing I changed was added pickel and olives and got a different dressing, I agreed to pay for the things I changed not the highest priced add on instead of being charges for pickels and olives which was 1.30 I was charged 3.60 for extra cheese I will never return to subway again
… moreMary Castillo
Today I was so exhausted from work and didn’t give me time to eat anything, so I tried to find something not to heavy since my stomach was empty and all of the sudden in a red traffic light made looks around and in front of me I see SUBWAY and I said myself that’s the place so I turned around and was able to get my favorite sandwich, so delicious made with fresh vegetables, fresh bread and delicious dressings to choose from, thanks so much SUBWAY you made my day, I got so happy with my combo of sandwiches, snacks and my drink, you can choose from a great variety of delicious sandwiches cold or hot and that was exactly what I need… SUBWAY is soooo delicious
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