John Wallace
I just want to start out by saying that I love Chic fil a from way back and normally the service is spot on. That’s why it hurts to leave a review like this but I let it go once but not twice. This is the second time we have ordered the nugget family meal and something was left out. First time was the brownies and this time the cookies. I work in the restaurant industry and I know mistakes can happen but twice in a row is not excusable.
… moreColt Caylor
After encountering issues during my previous visit, the manager personally reached out to me, and today I had the opportunity to revisit the Oak Ridge, TN location. I am pleased to share that this experience exceeded my expectations. The service and food were exceptional—this is the standard one should expect when dining at Chick-fil-A. From the friendly voice on the intercom to the team member confirming my order outside, and finally the courteous employee who handed me my meal, every interaction reflected genuine hospitality. Despite the challenges of cold weather and heavy holiday traffic, the staff maintained efficiency and warmth, creating a truly pleasant experience. This level of service is what inspires customer loyalty and reinforces Chick-fil-A’s reputation—even with its well-known Sunday closure. Thank you to the Oak Ridge team for delivering outstanding hospitality and service!
… moreKaitlyn Toy
We always have a great experience at any chick fil a, but we love the one in Oak Ridge. The people walking around cleaning are always so nice and they still have a play place at this one!
… moreKelsey Andrews
We stopped at Chick-fil-A for a quick bite before our movie and decided to try the new Pretzel Club sandwiches, both the grilled and the original fillet. It’s nice to see some fresh menu options, even if it’s just a different bun style, and we’re happy to report that both sandwiches were delicious and definitely worth trying.
As expected from Chick-fil-A, the service was excellent. Izzy (if I caught the name correctly) was friendly, efficient, and kept the dining area tidy when not helping customers at the register. Overall, a great experience!
… moreSummer Marler
I am never one to leave a bad review but with the quality of everything else going down I had high hopes Chick Fil A would stay strong. I was wrong. I got a salad today (already the most expensive option on the menu) and the entire thing is brown and wilted. How did anyone look at this and decide to serve it? Highly disappointed in my favorite fast food location. I was home before realizing For other customers, please check your orders before leaving.
… moreGabe Mccarty
This location is slipping because of poor management or ownership. The chicken on the sandwiches is definitely smaller than surrounding locations. Like murrell rd lenoir city and even oak ridge. I’ve gotten cold fries more than once. Its just become subpar.
… moreRyleigh Weltch
Girl taking our order was super super rude. My fiancé ordered and I was starting to order and instead of saying “I can’t hear you” she proceeded to say “I can’t hear her.” As if I’m not right there. I spoke louder and even leaned over bc no big deal but she just kept saying “I can’t hear you” and never even tried to hear me or bend down to hear me. Super condescending and super rude.
… moreLisa Motes
Congratulations on rarely making my order correctly. I don’t always have time to check the order, but I’m certain that 80-90 percent of the time, it will be wrong in some way. I only eat grilled chicken from there, but almost always you give me fried nuggets.
… moreSherry Kay
From the welcoming atmosphere to the tasty chicken, everything here is done right. The service is fast, courteous, and genuinely attentive even during the busiest times of the day, which makes every visit enjoyable. Highly recommended, and much appreciation for such great service!
… moreZachary Burkett
Wonderful experience, Judy really made it delightful. They have options without bread and without dairy and without sugar and I’m really happy about that. I also really enjoy their toy for Ice Cream exchange option for the kiddos too.
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