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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Madison Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 2000 Gallatin Pike N, Madison, TN 37115
Phone: (615) 851-4007
Website: https://www.chick-fil-a.com/locations/tn/rivergate?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Adyson Ambrose
My experience was awesome here! I visited Chick-fil-A with my high school HOSA club group when out on a field trip! When getting there, I was thinking that it would take a while for everyone to get their food and get situated! Little did I know, all staff was on point and got everyone’s food out within 10 mins or even less! I want to thank everyone who contributed to making our end of the field trip very special!
… moreAlexandria Winkler
The food and service are always great (the two stars are for them and them alone), but whoever designed this infrastructure I fully believe hated their customers and employees alike. The amount of time I spend waiting in the parking lot in ORDER to go order food or pick up my mobile order is insane. Make sure if you come here you have at least 30 minutes to spare.
… moreTraci O.
Always the best and freshest food. Very FAST, I always come inside to order. Nice & also Lovely employees, def cost a little more them some fast food places, but its more then worth it. Its surely an upgrade in comparison, I PROMISE. 😀
… moreLisa Madden
I will not go back to this location. It’s almost impossible to get into the parking area, and it was a nightmare trying to leave. They have 2 drive thru lanes and 1 narrow in and out lane. When the outer drive thru is busy they block the exit. The food there is not worth the effort. I gave it 3 stars, and was being generous.
… moreJason Schoenholz
The crew there is amazing! We eat there frequently & our drinks are being made as we walk in because they remember. Our son is in college in FL & they’ve known him at least 10 yrs. One employers says, “Tell my baby that I love him & I’m so proud of him.” You will never go wrong eating here!
… moreJohn Galitello
I frequent this location due to it being so close to my work. Today was just lacking sadly. Out of one product which wasn’t an issue but when I got the rest of the meal for me and my coworkers there was just a decent amount of small issues all at once including my sandwich a little overcooked. I will be back for sure as I typically have great experiences here and going to chalk it up as an off day.
… morePatrick Kennedy
I don’t like leaving negative reviews, but I’m just disappointed in the quality of this Chick-fil-A location and felt compelled to add my experience. This is our local store, so we (were) frequenting it often. But in the last year or so, the service has really taken a nose dive.
On multiple occasions I have received incomplete orders, poorly cooked food, cold food, and experienced less than stellar customer service. I have called the store when my order has been wrong (since you cannot get a refund through the app), only to never reach a person on the phone. I have left VMs requesting callbacks but have never received a single one. I am not driving back to the store during a busy family dinner to address missing food, but I do expect a courtesy call back. Chick-fil-A is typically the standard for fast food service and this location does not live up to that reputation.
… moreOn multiple occasions I have received incomplete orders, poorly cooked food, cold food, and experienced less than stellar customer service. I have called the store when my order has been wrong (since you cannot get a refund through the app), only to never reach a person on the phone. I have left VMs requesting callbacks but have never received a single one. I am not driving back to the store during a busy family dinner to address missing food, but I do expect a courtesy call back. Chick-fil-A is typically the standard for fast food service and this location does not live up to that reputation.
Beau Abston
Always friendly service and hot food at chick fil A. But not at this location.
Absolutely cold fries, lukewarm chicken and gave me the wrong drink.
Stood in the store for 10min to get my mobile order. Not once did I hear my pleasure from any employee.
I recommend any other place than this location.
… moreAbsolutely cold fries, lukewarm chicken and gave me the wrong drink.
Stood in the store for 10min to get my mobile order. Not once did I hear my pleasure from any employee.
I recommend any other place than this location.
Brian Cruze
Update 010526.
Revisited here for the chance of winning a life time of food. A promotion just started now. Bought the extra cup, in a bag, but didnt get the golden cup, the winning cup. The cup cost $3.99.
Had the grilled chicken club also.
Chicken breast, dry as breasts usually are. Fries, a tad too much salt, I usually have no salt. Forgot to special order that. So to make the chicken less dry, I poured Polynesian sauce on each bite. Problem solved! Overall, typical Chick-fil-A standard.
One observation, the drive thru was sparse. I wonder if people were lined up at In-N-Out instead. In-N-Out just opened here recently.
I used the mobile app to place the order.
Disappointed that no discounts or first time user discounts. But app was easy to use. Price: $12.25 Chicken Club,
+$0.40 for a large Soda,
$3.99 for a chance to win the golden cup.
Go get your chance to win a free lifetime of Chick-fil-A!
Update 042324.
Redeemed the coupon. Apparently, Manager Todd & cashier Dawson approached me as I waited for my food, which they delivered to my table. Both apologized for the previous experience. I told Todd that I appreciated Dawson’s actions to take responsibility for the cook’s error putting the wrong ticket on my order. Causing me not to receive my order in a timely fashion. Todd was not aware of that fact. I told Todd that the 1 star does not reflect the reason I gave it. It’s important to read my entire comment. In short, situation resolved. Chick FillA is one of the better fast food establishments in this town. Believe me, I’ve seen worse service in nearby fast food restaurants. Customer service nowadays is another story I’ll reserve for another time. Now time to eat my meal.
22 minutes to receive my food. Dine in. Asked cashier why they lost my order. Apparently the cooks put the wrong ticket on the food. The cashier Dawson took the time to explain. But food was typical standard food. Good as usual. But one big flaw is the table card. They use pictures to figure out your order. Keep it simple, use numbers. I’ve seen order after order, servers running around in circles asking people what they had. Not good. Who wants Cold food. Bottom line, don’t get orders wrong. Only if you had numbers on orders it would be more efficient. Apparently workers can’t figure out pictures cards. Also my order was dine in, originally they had it in a bag. But put it on a try after I complained. Lastly, I asked to speak to a manager but was told they’re too busy [now]. Cashier Dawson felt apologetic & gave me a coupon for a free chicken sandwich or nugget meal. Nice save.
… moreRevisited here for the chance of winning a life time of food. A promotion just started now. Bought the extra cup, in a bag, but didnt get the golden cup, the winning cup. The cup cost $3.99.
Had the grilled chicken club also.
Chicken breast, dry as breasts usually are. Fries, a tad too much salt, I usually have no salt. Forgot to special order that. So to make the chicken less dry, I poured Polynesian sauce on each bite. Problem solved! Overall, typical Chick-fil-A standard.
One observation, the drive thru was sparse. I wonder if people were lined up at In-N-Out instead. In-N-Out just opened here recently.
I used the mobile app to place the order.
Disappointed that no discounts or first time user discounts. But app was easy to use. Price: $12.25 Chicken Club,
+$0.40 for a large Soda,
$3.99 for a chance to win the golden cup.
Go get your chance to win a free lifetime of Chick-fil-A!
Update 042324.
Redeemed the coupon. Apparently, Manager Todd & cashier Dawson approached me as I waited for my food, which they delivered to my table. Both apologized for the previous experience. I told Todd that I appreciated Dawson’s actions to take responsibility for the cook’s error putting the wrong ticket on my order. Causing me not to receive my order in a timely fashion. Todd was not aware of that fact. I told Todd that the 1 star does not reflect the reason I gave it. It’s important to read my entire comment. In short, situation resolved. Chick FillA is one of the better fast food establishments in this town. Believe me, I’ve seen worse service in nearby fast food restaurants. Customer service nowadays is another story I’ll reserve for another time. Now time to eat my meal.
22 minutes to receive my food. Dine in. Asked cashier why they lost my order. Apparently the cooks put the wrong ticket on the food. The cashier Dawson took the time to explain. But food was typical standard food. Good as usual. But one big flaw is the table card. They use pictures to figure out your order. Keep it simple, use numbers. I’ve seen order after order, servers running around in circles asking people what they had. Not good. Who wants Cold food. Bottom line, don’t get orders wrong. Only if you had numbers on orders it would be more efficient. Apparently workers can’t figure out pictures cards. Also my order was dine in, originally they had it in a bag. But put it on a try after I complained. Lastly, I asked to speak to a manager but was told they’re too busy [now]. Cashier Dawson felt apologetic & gave me a coupon for a free chicken sandwich or nugget meal. Nice save.
Robert Starnes
Always the best fast food chicken. All white meat without bone. The most tender. The chicken and bacon is a must try. The Mac and cheese is the closest you can get other than homemade it yourself. If you want a different kind of potato, then the waffle fries will definitely be worth checking out. Chick-fil-A is a taste worth checking for!
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