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Welcome to your Wake Forest Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 11730 Retail Dr, Wake Forest, NC 27587
Phone: (919) 562-9004
Website: https://www.chick-fil-a.com/locations/nc/wake-forest?utm_source=google&utm_medium=gmb
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Reviews
Laura Crudup
Chick-fil-A is usually a Friday breakfast treat for my girls, but the past two Fridays at the Wake Forest location have been a complete disaster.
First, we waited more than 15 minutes after the mobile app said our order was ready. When we finally received it, items were missing. On top of that, one of the managers, Suzanne, was extremely rude during our interaction, which was very disappointing from someone in a leadership role.
Unfortunately, the worst part came when my daughter called me later to say she found hair in her food. I asked her to wrap everything up and put it back in her lunchbox so I could check it myself. When I looked, there was a very long piece of hair in the food. Absolutely unacceptable and honestly just gross.
Wake Forest Chick-fil-A, please do better. This experience was far from the quality and service we expect.
… moreFirst, we waited more than 15 minutes after the mobile app said our order was ready. When we finally received it, items were missing. On top of that, one of the managers, Suzanne, was extremely rude during our interaction, which was very disappointing from someone in a leadership role.
Unfortunately, the worst part came when my daughter called me later to say she found hair in her food. I asked her to wrap everything up and put it back in her lunchbox so I could check it myself. When I looked, there was a very long piece of hair in the food. Absolutely unacceptable and honestly just gross.
Wake Forest Chick-fil-A, please do better. This experience was far from the quality and service we expect.
Kris Bang
My original review is below, after I posted this Kristi from Chick Fil A contacted me, apologized about the service and made things right. It is not often business’s acknowledge their mistake and fewer who are willing to make it right and keep a customer. Kudos to Chick Fil A and their commitment to quality! and thanks Kristi.
We ordered a 30 piece nugget and maybe got 25 with many tiny pieces. Very disappointed, this was part of our Christmas Eve meal so not a great time to get something sub par. I had to re heat them so you can see way less then the 30 we ordered.
… moreWe ordered a 30 piece nugget and maybe got 25 with many tiny pieces. Very disappointed, this was part of our Christmas Eve meal so not a great time to get something sub par. I had to re heat them so you can see way less then the 30 we ordered.
Malik
I usually have a great experience at this Chick-fil-A and never have any issues, but today the customer service definitely wasn’t up to the usual standard. My family that was in town visiting, never had Chick fil A before and I wanted to bring them here today cause I always had great experience in the past. But they were disappointed.
From the table service experience, I had to go back up to the front counter and wait quite a while because there was only one young lady working up front by herself. I actually felt bad for her because she had a long line of customers, and no one came to help her.
This is less of a complaint and more of a coachable action that could use some feedback. I’m not sure who the manager on duty was, but I understand that the drive-thru is important to keep running smoothly. However, there were also a lot of customers inside waiting to order, along with mobile orders and DoorDash pickups. Seeing one person trying to handle all of that alone, while others nearby didn’t step in to assist, was disappointing.
I ended up waiting about 15 minutes just for someone to address me because my table service order was missing sweet teas. On top of that, my food was cold and the fries were below expectations.
As someone who also works in the fast-food industry at a high level, I completely understand that every restaurant has good days and bad days. But overall, you all should just need to make sure that customer care stays the top priority in both areas drive thru and front lobby as well.
… moreFrom the table service experience, I had to go back up to the front counter and wait quite a while because there was only one young lady working up front by herself. I actually felt bad for her because she had a long line of customers, and no one came to help her.
This is less of a complaint and more of a coachable action that could use some feedback. I’m not sure who the manager on duty was, but I understand that the drive-thru is important to keep running smoothly. However, there were also a lot of customers inside waiting to order, along with mobile orders and DoorDash pickups. Seeing one person trying to handle all of that alone, while others nearby didn’t step in to assist, was disappointing.
I ended up waiting about 15 minutes just for someone to address me because my table service order was missing sweet teas. On top of that, my food was cold and the fries were below expectations.
As someone who also works in the fast-food industry at a high level, I completely understand that every restaurant has good days and bad days. But overall, you all should just need to make sure that customer care stays the top priority in both areas drive thru and front lobby as well.
Keith S
I think I managed to push Chick-fil-A past its legendary customer-service limit today, an achievement no Gen Xer ever asked for, but here we are.
I just wanted some old-school physical gift cards for coworkers. Didn’t see the option in the app, so I thought, “Hey, I’ll just roll through the drive-thru. Easy.”
First mistake.
Pull up to Kid #1.
“I’d like to buy some gift cards.”
“Sorry sir, I can’t do that. Maybe the kid by the umbrella can.”
Umbrella Kid says he’ll tell the window folks I need gift cards. Cool. I’m in line. While waiting, I load money onto my Chick-fil-A app balance so I can pay for the cards.
Second mistake.
Meanwhile, kids keep coming up offering me random people’s food like I’m the confused uncle at a cookout who wandered into the wrong group. Finally, another kid asks how I’m paying. I say “the app.” He takes my phone inside while I’m parked in the front holding up the line as I feel the distain of those Christian-ish people parked behind me.
He comes back: “This is taking a while, can you park and we’ll bring your cards out?”
Sure. Why not. I’ve committed.
Parked.
Kid returns with my phone:
“Yeah… we can’t accept app payment for gift cards.”
I’m going inside.
Another kid tries. Manager Kid (slightly older, maybe 19 and a half) tries. No luck.
“Do you have another form of payment?”
“I do, but I just loaded a bajillion dollars onto my app to pay for this.”
Manager Kid disappears to consult the Council of Elders. Comes back.
“Sorry… it won’t work. Do you have another form of payment?”
“Can you refund the app money?”
“No.”
At this point, I’ve aged a decade. Fine. Credit card it is.
“Sorry about that.”
“It was my pleasure.”
Of course it was. Chick-fil-A till the end.
… moreI just wanted some old-school physical gift cards for coworkers. Didn’t see the option in the app, so I thought, “Hey, I’ll just roll through the drive-thru. Easy.”
First mistake.
Pull up to Kid #1.
“I’d like to buy some gift cards.”
“Sorry sir, I can’t do that. Maybe the kid by the umbrella can.”
Umbrella Kid says he’ll tell the window folks I need gift cards. Cool. I’m in line. While waiting, I load money onto my Chick-fil-A app balance so I can pay for the cards.
Second mistake.
Meanwhile, kids keep coming up offering me random people’s food like I’m the confused uncle at a cookout who wandered into the wrong group. Finally, another kid asks how I’m paying. I say “the app.” He takes my phone inside while I’m parked in the front holding up the line as I feel the distain of those Christian-ish people parked behind me.
He comes back: “This is taking a while, can you park and we’ll bring your cards out?”
Sure. Why not. I’ve committed.
Parked.
Kid returns with my phone:
“Yeah… we can’t accept app payment for gift cards.”
I’m going inside.
Another kid tries. Manager Kid (slightly older, maybe 19 and a half) tries. No luck.
“Do you have another form of payment?”
“I do, but I just loaded a bajillion dollars onto my app to pay for this.”
Manager Kid disappears to consult the Council of Elders. Comes back.
“Sorry… it won’t work. Do you have another form of payment?”
“Can you refund the app money?”
“No.”
At this point, I’ve aged a decade. Fine. Credit card it is.
“Sorry about that.”
“It was my pleasure.”
Of course it was. Chick-fil-A till the end.
Hope S
Worst experience at a Chick-fil-A I’ve ever head. First of all, came at 12:38. Slammed. Fine! No problem. But I came from the street and merged into the first available lane for to the window to be told I needed to go around and get in another lane because I have a mobile order. He couldn’t pull it up? That’s ridiculous and terrible service. The line was at least 30 cars long. Pathetic and disappointing.
… moreTia Jacob
This is the first time ever that I have waited for 20 minutes for an order. I understand the drive thru being busy but isn’t the mobile thru meant to make traffic more quicker? And shouldn’t the mobile thru orders be completed quicker as well. I’ve been sitting here parked for now 15 mins waiting for a 3 piece strips with some fries. This place absolutely has no organization. Also you think for waiting this long id get at least the free sandwich card for being patient. Nope just a “so sorry for your wait” for 3 piece tenders and fries. Not returning and yall lost a customer
… moreVicki Eschelman
I never worry that my meal might not be as good as last time. The food is consistently delicious. The drive through lanes move very quickly so the lines never bother me. All the car lines represent is the food at Chick-fil-A is SO DELICIOUS!
… moreBrooke Clark
Drive thru girl told me I had to go back around for mobile thru after I went through the wrong line. I get that it was my fault, but she could have checked me in instead of making me wait in line to then drive around and go through the mobile thru line. Writing this review as I’m sitting waiting in line to then circle the building.
… moreMilo Allerton Bateman
This location is one of the best, but also busiest in the area! (Avoid Saturday’s if possible) I’ve luckily had the app since they came out with it, so I always order on there, and this place has the speedy drive through exclusive to app users. And of course they have a little play area for the kids inside. The inside is actually less busy than the drive through most of the time. It’s also super convenient for a post Target or Home Depot shopping trip.
… moreMatt Robbins
Food was great, got the grilled nuggets and Mac & Cheese. Shoutout to Kennedy and Chris, they were exceptional with their service and made my night.
… more