

Established in 1975, Chili’s Grill & Bar brings bold flavors and American favorites to Fort Lauderdale, featuring sizzling fajitas, margaritas, burgers, ribs, and chicken crispers. Stop by for your lunch favorites, drinks and appetizers, or enjoy a hearty dinner meal with families and friends. Chili’s offers a lively atmosphere with a bar area for unwinding and catching the game. Enjoy dine-in, takeout, delivery, or catering. Download the Chili’s App for rewards and free food!
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting.
Address and Contact Information
Address: 6302 NW 9th Ave, Fort Lauderdale, FL 33309
Phone: (954) 776-6837
Website: https://www.chilis.com/locations?utm_source=google&utm_medium=local&utm_campaign=Chilis
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Reviews
No issues with the food at all good flavor quality good price
Very chill dinner very casual restaurant was extremely busy so surprising how fast the food was prepared and how quickly we were able to be in and out
Princess was absolutely amazing! From the moment we sat down, she was warm, attentive, and made us feel so welcome. She knew the menu really well, gave great recommendations, and made sure everything came out perfectly. Our drinks were never empty, the food was spot on, and her energy honestly made the whole experience better. You can tell she genuinely cares about her tables. If you’re dining at Chili’s, ask for Princess — she’s the best!
Kevin was our waiter. He was decent—like if you ordered a five-star waiter on Wish. Not bad, just… present.
Let’s talk food. The Big Mouth Bites? More like Big Mouth Regrets. I left most of them on the plate out of respect for my dental work—those things were one bite away from a dental deductible.
Steak fajitas arrived well done. As in done dirty. That steak could’ve been used to patch a tire.
Tried to salvage the evening with a frozen drink. Plot twist: the machine was broken. So I got a lukewarm cocktail with crushed ice floating on top like a sad iceberg. No Moscow mules either—because why have the one drink I was looking forward to?
Moral of the story: queso = yes. Everything else = a heartfelt no.
I ordered the triple dipper with southwestern eggrolls, honey chipotle crispers, & Nashville mozzarella sticks. The crispers were the most rubbery tenders I have ever eaten, the mozzarella sticks you can taste how non-fresh it was. The eggrolls didn’t taste fresh either but more tolerable to eat than the others.
Maybe it was because they were busy & an hour before closing but the Chilis in our hometown are almost always busy & they still provide the BEST quality food every time we go. It is safe to say we will not be returning to this establishment.
I came to this Chili’s on Monday night with friends. For nearly the entire visit, everything was normal. Our server, Allison, was initially pleasant, professional, and attentive. She took our orders correctly, repeated them back, and nothing seemed out of the ordinary.
Then, in the final few minutes, we experienced one of the most bizarre and uncomfortable interactions I have ever had in a restaurant.
While trying to split the check using the tabletop payment device, the system froze. The screen locked up and we couldn’t move forward. After patiently waiting for her to finish helping other tables, we politely asked if she could assist us.
The moment we asked for help, her entire personality changed.
Instantly.
She became defensive, aggressive, and openly accusatory, snapping at us with, “So you messed it up is what you’re saying?”
There was no misunderstanding. No raised voices from us. No attitude. No stress at our table. Just a calm request for help with a malfunctioning device — and in response we were met with hostility that felt completely unhinged.
The tone was so sharp and confrontational that the entire table froze. We genuinely looked at each other in disbelief, wondering what we had just walked into. It felt less like a customer service interaction and more like being scolded for something we didn’t do.
When she finally offered a “solution,” she said — again in a pointed, irritated manner — that everything would need to be reversed at the POS station and that only ONE of us could go with her. This was delivered not as guidance, but as a reprimand.
Those last five minutes completely erased the entire experience.
My friends and I dine at Chili’s regularly — at least once a month — and we have never experienced behavior like this at any Chili’s, or frankly at any restaurant in our lives. What made it so unsettling was how extreme and sudden the shift was. It was like dealing with two completely different people.
This review is not about a frozen payment device. Technical issues happen.
This is about emotional volatility, lack of professionalism, and behavior that made paying customers feel uncomfortable and unwelcome.
To other guests: be aware that a simple request for assistance can apparently trigger an aggressive and confrontational response at this location.
To Chili’s corporate: this is exactly the type of interaction that destroys brand loyalty and drives long-time customers away. Whatever training, management oversight, or accountability is missing here needs immediate attention.
Because of this incident, we will never return to this Chili’s.
UPDATE 2/2: @ Chili’s response – in tandem to this post a message was summited to Chili’s website – waiting on a thorough and more formal response
While ordering, I politely asked her to add ranch to the order and she abruptly cut me off in an extremely rude tone, telling me to “wait.” It was unnecessary and immediately uncomfortable. Things only got worse when it was time to pay. The tabletop payment device was malfunctioning and would not allow us to split the bill by item. We calmly explained the issue, but instead of assisting, Alison became condescending and dismissive, repeatedly explaining how to use the device while it was clearly not working as intended.
She then blamed us outright, saying, “Oh, so you’re telling me you messed it up?” which was shocking and completely unprofessional. Rather than resolving the issue, she told us to follow her to the register. To avoid further attitude and escalation, we paid and left.
The tone, blame, and lack of basic customer service left a sour ending to what should have been a fun night. This behavior needs to be addressed.