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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
World class customer service.
We are a house divided when it comes to breakfast. Some like another restaurant, some like Chick Fil A, so many times we get breakfast from both. This morning, when I went to the other restaurant first, they left the coffee out of my order. I didn’t notice that mistake until I was in the pickup at the Chick Fil A.
The Chick Fil A team member was approaching my car to get my name while I was lamenting out loud that the neighboring restaurant had stiffed me on the coffee and now I was going to have to go back over there and wait to get it (even though I was running late on everything that morning)
When he came back to my car to bring me the order, he had a cup of Chick Fil A coffee in hand for me.
He fixed somebody else’s customer service issue, and for that, I was blown away! He saved me time on a day in which I was already running late, and he saved me the frustration of having to deal with the issue at the other location.
It’s small, subtle acts like these that really build customer loyalty.
Chick Fil A has always had a consistent customer experience across locations, but you really see the depth of their training when employees are allowed to think/act for themselves in a way that serves the establishment.
I will be back more and be less inclined to have a “house divided” when we’re getting breakfast from now on. One stop will do!
Welcome to your Waco Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 4310 Franklin Ave, Waco, TX 76710
Phone: (254) 776-5668
Website: https://www.chick-fil-a.com/locations/tx/franklin-avenue?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Chris Jones
World class customer service.
We are a house divided when it comes to breakfast. Some like another restaurant, some like Chick Fil A, so many times we get breakfast from both. This morning, when I went to the other restaurant first, they left the coffee out of my order. I didn’t notice that mistake until I was in the pickup at the Chick Fil A.
The Chick Fil A team member was approaching my car to get my name while I was lamenting out loud that the neighboring restaurant had stiffed me on the coffee and now I was going to have to go back over there and wait to get it (even though I was running late on everything that morning)
When he came back to my car to bring me the order, he had a cup of Chick Fil A coffee in hand for me.
He fixed somebody else’s customer service issue, and for that, I was blown away! He saved me time on a day in which I was already running late, and he saved me the frustration of having to deal with the issue at the other location.
It’s small, subtle acts like these that really build customer loyalty.
Chick Fil A has always had a consistent customer experience across locations, but you really see the depth of their training when employees are allowed to think/act for themselves in a way that serves the establishment.
I will be back more and be less inclined to have a “house divided” when we’re getting breakfast from now on. One stop will do!
Journey Warren
Went through the drive through and ordered a shake and a drink, while waiting in the front of the line could visibly see my order in Window but seems like had to wait for all the cars behind me to get their orders. Worker didn’t even greet us with a smile when we finally got our order , not even a my pleasure . Avoiding this location like the plague from now on ! Giving a star because the worker who took our order in the beginning was a good representation of what this establishment is all about, good customer service.
… moreWanda F
This is the second time I e been to this location with my order wrong. I couldn’t go back this time bc I had an appointment. Be sure to check your order before you leave.
… moreG J
Oh honey, it’s worth sitting int the fast moving line for. Smiling faces greet you, repeat your order. Another awesome employee is there in line to hand your receipt to you. Next employee, still polite and smiles, gives you your order and wishes you an awesome day! Just look around, not a Chick-fil-a without the longest line around. The food is great. I’ll be back!
… moreMichael Bell
Employees are great. Sat in line for 35+ minutes, while all orders were going to the order online line. For $22 dollars you’d think they could at least fill up the fries container. Not a great experience tonight!
… moreRyley Ramsey
Food’s always good, but I wish they would provide cups. As someone who spends about $400-500/month at Chick Fil A, I was disappointed when this location refused to provide cups which other locations have no problem doing based on the volume of catering orders.
… moreLeyley
The best Chick-fil-A in town. Friendly stuff, delicious food, good service, very clean and a play area for children. Chicken nuggets are delicious for pick eaters especially kids. This place is always packed during lunchtime especially the drive through but they still have good service.
… moreLYN
For about the past month, every time I come to this location the sandwiches are cold. Sometimes the chicken isn’t cooked thoroughly, and like every other restaurant in Waco the food quality has drastically decreased. Not worth spending $10 plus. Also the drive-thru situation went from worse to essentially the exact same after they so called made renovations to change it.
… morekasen
I was going through the drive and I had a trainee named Jason. He gave me great service! He was very kind asking about my day and would surely recommend him to anyone coming to this location! ❤️
… moreamber amber
Drive through used to be so fast. Went at 1015 in the morning on a Monday and it prob took 20+ minutes. Took away the two lanes and only have one now and one for mobile orders and it just moves sooooo slow now!
… more