Chipotle Mexican Grill

  2.9 – 292 reviews   • Mexican restaurant

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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 77578

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Reviews

Alan H
Fist time going to Chipotle im Manvel.
Picked up my food in the mobil app pick up line. When I asked if I could add something to my order and I quote ” you cannot add to your order . The pick up line it is not a drive through, then I was asked if I understood her? But she would do it this one time, just wanted chips and limes, again she asked if I understood, im an adult. I was told Chipotle does not have limes in thier restraunts, then when I got home and saw what I paid 23.00 dollars for, could not find the steak, I knew I would never go back, definitely poory run and managed.
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Vernon Meun
Holy cow. I never seen a quesadilla before. This presentation is unique and amazing! Wow! So cool! I looked at it and I almost collapsed because of how cool it looks! The quesadilla went BOOM!
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Arturo Martinez
I stopped by Chipotle during a really busy time and Ashley, the manager, stood out right away. Even with a long line and a lot going on, she stayed calm, friendly, and made sure everyone was taken care of. There was a small issue with my order and she handled it immediately without making it a big deal. She apologized, fixed it, and even checked back in to make sure everything was right.

What impressed me most was how she treated both customers and her team. She was helping the staff, keeping things organized, and still taking the time to talk to customers with a genuine attitude. You can tell she really cares about doing a good job and making sure people leave happy.

Managers like Ashley make a big difference in places like this. I’ll definitely be coming back because of the experience she helped create.
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Ariel Robbins
Save your time and money. I ordered a salad, took a few bites, and ended up throwing it away. Unfortunately, the service felt disengaged, and it showed in the quality of the food.
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Queen Anne Ferrer Garcia
I came here around dinner time expecting a decent, reliable meal, but what I got instead was one of the most frustrating dining experiences I’ve had in a long time. I don’t usually leave negative reviews, but this location earned every bit of this 2-star rating.

First of all, the line was ridiculous—not just because it was long, but because of how poorly it was managed. I’ve been to busy Chipotle locations before, and they usually move things along quickly. Here, it was the exact opposite. The staff seemed completely unprepared for the dinner rush. Some workers were standing around while others scrambled, and no one seemed to know what they were supposed to be doing. The whole operation was painfully slow, and I spent way too long waiting for something that should have been fast and simple.

By the time I finally got to order, I was already irritated, and the food made things worse. The ingredients looked tired, like they had been sitting out for hours. The rice was dry and clumpy, the chicken was barely warm and had no flavor, and the beans were mushy. Nothing tasted fresh, and the whole bowl was bland and unappetizing. For a place that’s supposed to deliver bold, flavorful meals, this was a complete letdown.

On top of that, the portions were stingy. I watched as they barely put any protein in my bowl, and when I asked for extra toppings, it was like pulling teeth just to get a little more. For the price Chipotle charges, skimping on portions is insulting. It honestly felt like they were doing customers a favor by giving them scraps.

The staff’s attitude didn’t help either. Most of them looked miserable, moving slowly, and rushing through orders without paying attention. I had to repeat myself more than once, and even then, they still managed to miss parts of my order. No one smiled, no one tried to be friendly, and the whole experience felt like I was inconveniencing them just by being there. The only person who showed a shred of professionalism was the cashier, but by then, the damage was already done.

Overall, this location is a disaster during dinner time. The wait is long, the food is subpar, the portions are tiny, and the service is careless. I honestly don’t know how this place stays so busy, other than the fact that Chipotle is a recognizable name. The Manvel location does not live up to what the brand promises, and it feels like they’ve given up on even trying.

I’m giving it 2 stars only because I know Chipotle as a whole can be better than this. But this specific location? Not worth the time, money, or frustration
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Darlene Slaughter
I just left the Chipotle in Manvel and it was AWFUL customer service that I just received. The girl that was working the mobile orders line deserves a 0 on this rating. As a person who works in a customer service driven industry and noticing that you have a 2.8 star rating, the manager may want to do some deep diving with the staff on their customer service. I walked in about 9:40pm and ordered a bowl, the guacamole was out and the young lady said she may have some on the drive-thru line. I watched her walk over to the drive thru line and proceed to give me guacamole when Carolina(I believe is her name) stopped her and told her she couldn’t give me the guacamole. Carolina then came to the register where I was and gave me my total. I asked her for the guacamole and she looked me in the eye and LIED and said, “oh we don’t have any.” I told her what about the guacamole that the young lady was attempting to add to my bowl and you stopped her? She said it wasn’t enough and only for mobile orders. I then told her, I would not pay for the bowl and just order on the mobile app to get the guacamole. She gave pure attitude and said, “fine.” She went and added the guacamole. Your ratings are horrible due to people like Carolina. I won’t be returning. I’ve also never seen such a STUPID logic. The customer in front of you matters!
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J’Von Mazique
Despite always having an issue with my order when ordering from here, I continue to give them another chance. Pulled into the drive up window and they were blasting explicit music. Music was so loud the young lady had to yell over it so I can only imagine how loud it was in the restaurant. Then I received my food that was not only cold but a catastrophe. And I believe it was retaliation due to my last survey completion. I hate to say it but I will not be back. I will await for the new location to open in hopes that that one does not jump ship like this one does.
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Alyssa H.
This is the worst chipotle I’ve gone to by far. They don’t clean a thing. The place is FILTHY. Trash on the floor, food left on the table, condiment station not restocked and soda spilled everywhere. Even the forks they offered had sticky spots on them. The foil and containers our food were in had old rice and guacamole on them before they even started our order. One of the employees didn’t even look our way when we went to ask them a question. Just poor service and dirty as hell.
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Jeffrey Scales
I ordered a bowl with pinto and brown rice and extra corn as you can see there is white rice, black beans, and no extra corn in my already skimpy bowl. I am very disappointed with the quality of service and lack of attention. I will be going up there and complaining tomorrow and after that this location will not get my business for a while.
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Dalila Rodriguez
THE ABSOLUTE WORST! I keep trying to give this chipotle the benefit of the doubt that someway somehow I’ll have a better experience the time I go in but it never fails! When I ask for double it never fails that I’m only given two extra pieces and charged for the full price. Absolutely done with this location!! If I could I’d give it zero stars.
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