Tamara Fitzgerald
I’m in a medical boot I ordered my lunch online and when I arrived to the drive thru where there was NO other customers to pick up my order I was to I have to come
Inside to retrieve it! What’s the purpose of a drive thru and further more online pickup if I am forced to come inside. The service from staff was not helpful even after I formed in physically disabled. Terrible service from Tropical Smoothie. Not to mention I’ve already paid so I’m forced to get out to get my food some how……. Even curbside pick up is far from the door
… moreJay Allen
I I ordered curbside and got there sat in the parking lot for 25 minutes. No one came out. I was on my break. About to be late for work so I got out went into the restaurant to get my order. Wasn’t greeted. Sit there for about another 3 to 4 minutes and then someone came from the back and asked me if I was there picking up I said yeah I had a curbside, but I just came inside. I didn’t finish my sentence. They walked over grabbed my order, hand it to me. My sandwich was wet just due to sitting in a wrapper from being made fresh and hot for so long earlier and I didn’t even have time to go back and say I don’t want the sandwich cause I need to go back to work. I don’t see a point in offering curbside if you don’t have the staffing for curbside also when I went to go in, the front door was locked, but the side door was open and there’s no sign in for that. It just seems like they’re very unorganized. I definitely will be trying to avoid this location in the future.
… moreTalishia Lambert
I doordash and order from here at least 2 x a week .my favorites are The acai bowl. The new granola yall are putting in it sucks !please bring back the stuff u were using . I cant even eat my bowl with this fake granola on it
… moreV B
I had a very disappointing experience at this location. I ordered a smoothie and specifically asked for light ice. When I received my order, it didn’t look like they followed that request. I politely asked if they could remake it with light ice, but the staff refused, saying their manager instructed them not to adjust the ice amount.
This approach felt dismissive and frustrating. If customers are not allowed to customize their drinks, then the option should not be offered in the first place. Refusing a simple request like this shows a lack of willingness to listen to customers, which is very disappointing.
I hope management reconsiders this policy, because customer service should be about flexibility and respect for the customer’s preferences.
… moreAlexia zepeda
manager with long hair/ glasses was rude when i pulled up to window after waiting for my order to be taken. there was a few mins before closing on christmas eve and he tried to get an attitude about when he “ took his headset off” dont come here unless you want poor service.
… moreToyota 1
I walked in and saw a large blower fan cooling down facility due to broken ac. I arrived to counter as 5 associates did not greet me or ask for my order,after waiting several minutes, I left and enjoyed lunch elsewhere. I have had there lunch offerings here before and its okay but nothing to make a special trip for. I think some ingredients in hot food items could be improved quailty wise, but its a get you by type of lunch in past.
… moreT
I come here often very often. I would say minimum 20 times a week. I deliver food from all over but personally, I like to stop here and grab lunch and a smoothie before I start in the morning never really had a bad experience today I come through the drive-through and the ordering experience was fine, but upon getting to the window, Kathrin was leaning forward, giggling Doing a lot of extra things upon handing me my items and taking my payment. She was super cynical as I pulled my phone up, she was like oh Apple Pay like it was an issue. I don’t know if she talks like this all the time or if she is just super young, but she definitely doesn’t need to be in customer service . It’s cool, fine and dandy to laugh and have a good time, but she was trying to hand me the completely wrong order and then told me, sir you ordered it in such a rude tone . I took a deep breath, said thank you asked for her name and drove away.. Clearly, she wasn’t the one who took the order and clearly she’s not a hard worker. She wouldn’t last one day at my store.
I’m a local business owner and I can assure you I would never have this young lady on my front counter let alone my drive-through window , super unprofessional !
Food was great as always, no complaints there .
Update went yesterday and the day before trying to have a better experience and would you believe she’s still working the drive thru ?!?! Not only that she had the same crappy attitude and sounded like the most entitled little white 18 year old girl I have ever met ! I don’t know her age but she acts sooo snooty as if she owns the world and everyone owes her . It’s gross and makes me honestly not want to support tropical smoothie at all !I wanna support people who are grateful and thankful
… moreSalena Drew
Google should have a place just for drinks. As well, The workers behind the counter were willing and eager to help me choose a solid good flavor before I met someone. Great job!
… moreAdey Ajet
I don’t know what happened, but my smoothie tasted like crushed ice with a faint chocolate flavor. Heck, I could have crushed up the ice in my freezer and chump on those and call it a day. would’ve been cheaper. My 8‑year‑old, who eats almost anything, didn’t even finish her kids’‑size smoothie. We are absolutely not coming back. Maybe ours was a bad batch—but this smoothie should not be served to humans.
… moreYolanda Estrada
Chloe need a lesson in customer service. Who would eat wilted lettuce. Supposedly made fresh and far from it. She didn’t come to front to speak with me. Just goes to show you by that action alone what mi d of supposed manager she is.
… more