Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Hours
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
Address and Contact Information
Address: 9069 Staples Mill Rd, Richmond, VA 23228
Phone: (804) 266-9444
Website: https://www.firehousesubs.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
9069 Staples Mill Rd. – Firehouse Subs
9069 staples mill rd. Directions. Richmond VA, 23228. 804-266-9444. Ways to order. Mobile Ordering. Catering. Dine in hours. Tuesday. 10:00 a.m. – 9:00 p.m..
Firehouse Subs Staples Mill | Richmond VA – Facebook
Firehouse Subs Staples Mill, Richmond. 51 likes · 290 were here. Specializing in hot subs made with premium meats and cheeses and piled high on a toasted…
Firehouse Subs, 9069 Staples Mill Rd, Henrico, VA 23228, US
Hands down the best subs in Richmond area. I’ve gone to Firehouse about 25 times and have never been disappointed. Forget taking the “Subway” and enjoy …
Reviews
Traveler
Today we dined in for a quick meal. The ladies here are so nice and the food came out quick and delicious. 5 STARS Clean bathroom and the hot sauce bar was awesome!
… moreNicole S
I am extremely disappointed with my experience at this location and the complete lack of integrity shown by the company. My order was wrong in multiple ways: one soup was missing, the second was only two-thirds full, and my sandwich was assembled incorrectly with two bottom pieces of bread and no top.
Mistakes happen, but what followed was unacceptable. After submitting my issue online, I was told to drive 35 minutes to the store for a refund. When I arrived, the staff refused to issue it and claimed they “wouldn’t have told me that,” which was dismissive and untrue. I then spent weeks trying to get a resolution through Guest Services, only to receive excuses and finger-pointing between corporate and the franchise.
Instead of taking responsibility, offering an apology, or issuing a refund for the clear errors, they gave me the runaround. This shows a complete lack of accountability and customer care. A company that cannot own its mistakes or make things right does not deserve my business.
I will never return to this location, and I strongly caution others to think twice before ordering here. Firehouse Subs needs to seriously reevaluate its commitment to integrity and customer service.
Edited 1/13 after response from restaurant: Thank you for taking the time to respond, but I’m disappointed that your message didn’t offer any resolution or accountability for what happened. My review clearly outlined the issues and the lack of support I experienced, and I was hoping for more than a generic acknowledgment.
If Firehouse Subs truly values its customers, I would expect a concrete step toward making this right—whether that’s a refund, a credit, or at the very least a sincere apology that goes beyond “we appreciate your feedback.” Simply asking for more feedback without addressing the problem feels dismissive and does not restore trust.
Please let me know if you’re willing to take action to resolve this matter.
… moreMistakes happen, but what followed was unacceptable. After submitting my issue online, I was told to drive 35 minutes to the store for a refund. When I arrived, the staff refused to issue it and claimed they “wouldn’t have told me that,” which was dismissive and untrue. I then spent weeks trying to get a resolution through Guest Services, only to receive excuses and finger-pointing between corporate and the franchise.
Instead of taking responsibility, offering an apology, or issuing a refund for the clear errors, they gave me the runaround. This shows a complete lack of accountability and customer care. A company that cannot own its mistakes or make things right does not deserve my business.
I will never return to this location, and I strongly caution others to think twice before ordering here. Firehouse Subs needs to seriously reevaluate its commitment to integrity and customer service.
Edited 1/13 after response from restaurant: Thank you for taking the time to respond, but I’m disappointed that your message didn’t offer any resolution or accountability for what happened. My review clearly outlined the issues and the lack of support I experienced, and I was hoping for more than a generic acknowledgment.
If Firehouse Subs truly values its customers, I would expect a concrete step toward making this right—whether that’s a refund, a credit, or at the very least a sincere apology that goes beyond “we appreciate your feedback.” Simply asking for more feedback without addressing the problem feels dismissive and does not restore trust.
Please let me know if you’re willing to take action to resolve this matter.
Angel Jackson
I placed an online order that was scheduled for pickup at 1:35 pm. When I arrived there were 2 other people who were already waiting, however there were 3 customers who came in after me and placed orders in person. After the 2nd person who came in after me got there order I asked about mine that was now 15 min past the promised time and was told they were just starting it yet they called another person to get there order who came in after me. I was very patient and after waiting 20 min past the promised time I ended up requesting a refund because it was still not ready.
… moreKathryn Creighton
Food is normally good but just ok this time, and the worst customer service. I don’t think those employees were old enough to be in the store alone. They didn’t say a single word until after I asked multiple questions and the only response was “huh?”, probably couldn’t hear because they were listening to music in their earbuds, and were just rudely pointing instead.
… moreHuntress4Him “Demon Huntress”
I was in this area running errands when I got a hankering for a Firehouse sub. I’m really picky about which Firehouse location I choose to get my sub, but I was out of the way of my favorite location in White Oak Village and Virginia Center Pkwy. Google maps led me to this one. The restaurant was not busy at all; I was there between the hours of 2:30 and 3 p.m. The employees were nice, the tables and bathrooms were clean. They ran out of sweet tea and I told the male employee; it was ready by the time we wanted a refill. Our food was served promptly and exactly how we ordered it. Customer service: excellent. Cleanliness: excellent. Food: awesome. I have another Firehouse sub location add to my list of five star restaurants.
… moreShawnee Tiara
This place started off with a tiny sour taste in my mouth, but not only did they rectify the situation. They went above and beyond to fix it. I will not go into details about the bad parts, but I will go into detail about the good. Paula was so apologetic so sweet so kind and so informative. She was only to be followed up with an even sweeter demeanor by Sarah.The two of them fixed my problem. And some. I will definitely be coming back. As long as either one of them is there.
… moreElizabeth Bandy
I emailed about an issue I had, and was told a manager would be in touch. its been a whole month. I will never go back to this location. poor customer service and my sandwich was not heated up .
… moreNari Westbrook
Every time I come, the staff is kind, the subs are great, I never wait too long, and everything is clean. I love their subs and pretty much only ever get any from them.
… moreBailey Pascuzzi
Came in around lunch time on a Sunday, it was busy but not packed. There were several employees, 3-4, and my god these people had no desire to do anything. We waited over about 45 minutes for our food. Two sandwiches. There were only a few people ahead of us and they weren’t getting their food either. The employees would only make the online orders and then somehow forget they were at work?? No one had any sense of urgency. Several employees genuinely acted like it was their first time ever having job and genuinely had no idea what was working on. One employee was too busy talking to their mom to do their job (?) not sure why employees are messing around at work instead of doing their job
… moreJeffrey Libby
Called multiple times, got no answer at 8:30 Arrived at 8:50 to find 2 employees sitting at tables on their phones doing nothing, stating they’re “closed” and can’t do anything but wait till 9:00PM when they close????what happened to good business? Lazy employees.
… more