

Grill offering steaks & seafood, classic American fare & cocktails in a casual setting.
Address and Contact Information
Address: 2104 SC-9, Boiling Springs, SC 29316
Phone: (864) 814-4701
Website: http://www.copperrivergrill.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
When the manager, Brent, finally approached us, he did not greet us professionally. Instead, he immediately said, “You’ve been here 10 seconds,” with a rude tone-no welcome, no apology, nothing.
That interaction alone was disrespectful and unnecessary. I approached a server and asked politely if they were busy. She responded “yeah” and walked away. Shortly after, the manager was involved, and the situation only got worse. Customers should never be made to feel invisible or like they are an inconvenience-especially when they are there to spend their money.
There should always be someone at the host stand greeting guests. That is basic customer service and part of the job. Unfortunately, that standard was completely missed here. It is sad and frustrating to still experience treatment like this. I did not feel welcomed or respected, and I will not be returning. I will also be reaching out to corporate, because no one should be made to feel this way. Management matters, and professional matters. I will share this to Facebook and instagram as well. Horrible. My kids were also present to witness this uncomfortable situation.
The manager, Brent, eventually approached them, but not with a welcoming or professional attitude. It was clear the restaurant may have been busy, and I understand that happens—but that is part of the job. Being busy is not an excuse to treat customers poorly or make them feel invisible. There should always be someone at the host stand greeting and seating guests.
What I do not appreciate most is my wife calling me nearly in tears, upset and embarrassed, explaining how she and our children were treated. No family should ever be made to feel disrespected or dismissed in a place they chose to spend their hard-earned money.
This kind of treatment is unacceptable, and it’s time to put a stop to it. We will be reaching out to corporate because this behavior should not be tolerated, especially from management.
Do better.
When we sat down, it took about five minutes for our drink order to be taken. We weren’t upset about this as we have both been servers and understand that servers get busy. However, she took our drinks and then walked away without a word. Once she came back we placed our order of the starter BBQ chicken nachos, Ribs and Chicken Tenders with a caesar salad, and a side salad.
The manager brought the caesar salad and basically threw it on the table and then just walked away. Then we got our entree and the other salad. The ribs had hardly any meat on them and the chicken tenders were very dry. The salads were pretty good. We never got out appetizer and when we mentioned that to our server, she never even gave us the chance to say we no longer wanted it. She just turned and put it in the system then walked away.
By the time we got the appetizer, we weren’t even hungry anymore and couldn’t eat hardly any of it.
We saw our server a total of about five times throughout the meal and she hardly said anything to us. It took quite a while for us to get refills on our drinks too. After the first experience with the manager we didn’t even bother talking to her about taking the appetizer off the bill.
Additionally, as a heads up, if you order a side salad and only one entree, you are charged 8 dollars for “salad as entree”.
Unfortunately, we most likely will not be returning.