Shelby Lanning
I love Scooter’s, but let me tell you—I visit this location at least 5 (if not more) days per week—sometimes twice a day. I will bypass other locations and go out of my way to come to this location specifically because of the consistency not only with my drinks, but the outstanding service from every single employee. As someone who works in a customer-facing leadership position, I can sincerely say that this store nails it in every way and exceeds my expectations. I have only ever had one incidence with an order not being made to my expectations, but my feedback was taken into consideration promptly and it was truly no big deal in the end! Trust me—this store is doing it right, and that’s why I’ll keep coming back again and again.
… moreCecilia Marek
It physically pains me to be this person 🙁 The drive thru was a bit busy, so I ordered my drink through the app to help everyone out. At the speaker, I told them my name and I was instructed to pull up to the window. The gal at the window seemed very rushed, asked if I was there for the mobile order and handed me this. I ordered a small, blended carmelicious with sugar free flavor. This is a large and not what I ordered. The kids and I were out running errands and between appointments, I couldn’t return it and ended up dumping it down the drain once we got home 🙁
… moreJen Adams
I have never been a ‘bucks girl. Scooters is my go to. Never had a bad coffee, love the different flavor combos they have and no hidden ingredients.
… moreTiffany Prather
I ordered an X-large Caramelicious and a large Caramelicious. I tried calling the location, but no one answered. This is the second time this month that Scooter’s has completely messed up my order. I’m still waiting for a refund from the 370 location, which I was told would take 10 days, and now I’m guessing I’ll have to wait another 10 days for a refund from this location. I’m done using scooters.
… moreIvan Abdouch
Staff and product deserve a 5, but customer service is a 0. They overcharged my wife one day & customer service chose to blow me off when I tried to get that taken care of.
ADDENDUM:
Management responded to my original Google review & directed me to their customer service link. Problem is, that’s where I started with all of this & got nowhere. Kind of insulting. Changing from 2 stars to 1 star. It’s not about the money as much as it is about the way they’re handing it — or actually NOT handling it.
… moreMatt W.
Dbl shot Mocha is a total hit ! Wife loves the Carmelishis.
… morekaren bardell
We waited at the window at 630 pm on Saturday put our order in and sat at the window before anyone opened it.
There were two females in there chatting it up. Our drinks were full of ice chunks hard to get thru the straw!
Worst one we have ever been to
… moreangel lee
How does this even happen!!! Order a blended drink and once I went to stir it I noticed something hard and chunky at first I thought it was ice until I got to the end and pulled it out and noticed that it was the tip from a whip cream can !! I’ve never had an issue with scooters that is disgusting
… moreGalo Jimenez
That’s supposed to be fruit n ice. Can’t people learn how to read the order? Then decide to argue with you on what they are giving you!? This is fruit and cream. Same story every time at this location.
… moremegan yada
Not only was the coffee great, their kindess/service was better! When my daughter accidentally dropped her “coffee ” this morning, she was devastated and embarrassed at the same time, but the staff was so kind to her and got her a new “coffee ” right away.
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