Mitch St
My family and I had an unsatisfactory visit to the Chick-fil-A located on Harrison Bridge Road in Simpsonville, SC on the evening of Saturday, March 5th, 2025. Upon entering the establishment, we immediately noticed that the door opener to the front entrance was broken, causing the glass door to repeatedly slam against the brick walls. As we made our way to the dining area, we found that many of the tables were dirty, requiring us to carefully select a suitable place to sit. Additionally, the condiment station was not well-maintained, with napkins, mayonnaise, and sauces practically empty. Following our meal, we placed an order for ice cream cones at 8:03pm, only to receive them a full 25 minutes later at 8:28pm. Throughout the restaurant, we noticed overflowing trash cans, as well as trash on the floor in the area where employees were filling orders. As regular customers of Chick-fil-A, we have always valued the consistent quality of the food, exceptional customer service, and the values that the company represents. It was disheartening to encounter such issues at this particular location. As a business owner, I believe it is essential for the franchise operator to be present daily to address issues and ensure effective management. We are hopeful for a more positive experience on our next visit and eagerly anticipate witnessing these improvements. Thank you for addressing our concerns. Find attached 11 photos.
… moreShawn Martin
This specific location does not reflect CFA values. They told us that corporate had changed a policy recently and upon asking for corporate’s number they refused (red flag). Upon calling corporate and telling them the situation and what the location told us, corporate denied that there was a change and that it was purely a franchise choice. Corporate then stated that they were going to on a claim and start an investigation on it. I do not appreciate dishonestly and blatant lies. Aside from that, the chicken filet portions are small and mostly breading.
… moreMichael G
Since they moved from Fairview Rd, service has plummeted. Past three weeks I have waited over 20 minutes for my breakfast order. This week I wisened up and placed my order through the app for pick up…surprise, still had to wait, and wait, and wait. Ended up at Bojangles. In and out in under three minutes. Not because they were slow, but because they were ready! Maybe the manager should work Saturdays. Just saying.
… moreErica Hartenstein
Chick-fil-A is always our quick to go place. The are always efficient and organized. My only concern about this location its so unsafe exiting. I think it needs to be a priority to get a light here for you to exit Chick-fil-A and Culvers safely.
… moreLinda Barber
If the chicken on these sandwiches get any smaller they are going to have to start putting them on biscuits. It’s ridiculous what they serve you now! Lots of people have stopped going because of this! My entire family of 9 stopped. But the prices doesn’t come down with the product.
… moreCourtney Carroll
I order on the app expecting it to be faster but the workers are prioritizing the drive through lane over the Mobile orders. I think that is so crazy. It has happened every single time I go.
… moreJennifer Ortscheid’s
Every since they have moved to this new location it’s been nothing but problems. Make sure to check through your bag because you are about guaranteed to be missing something. Im not talking about condiments either, you’ll be missing a whole meal! This is the 5th time it has happened to me and of course I didnt check my bag. When you call and give them your receipt number they will refund your card with a certain percentage of your meal. Thanks, it’s super fun to try to explain to my autistic child why he is the only one without his food when we get home….AGAIN!
… moreMichelle McClellan
I love Chick fil a and I am giving 3 stars because the food is still good. But the location and drive thru have me staying far away from Chick fil a. I have been in the drive thru 3 times since it opened. I have never been through the line in less than 25 minutes. Today the mobile line moved way faster than the drive thru. They gave 3-5 mobile orders before they gave 1 in the drive thru line. That is a huge problem when the drive thru line has double the cars and we have been sitting there for 25 minutes.
Getting into the location, I was almost hit by 3 cars. I was going in from the left and cars were exiting 3 ways as I was coming. Then as I left, I turned left to get out and I had to wait for minutes to turn left. This location needs to do something about the entrance onto Harrison Bridge because of the amount of cars on Harrison Bridge. It needs to do something about the drive thru situation. I never had to wait this long in the Fairview location and I went there every week.
… moreLauren Burt
Easy fast and mind-blowing business model. Chick fil a gets it right every single time.
They should teach our government how to run the country using their drive thru schematic.
… moreTora
Waited 14 mins in drive thru only to be given food that wasn’t even warm. The nuggets tasted like they had been sitting for hours they were hard and old yasting. I asked for a large fries and didn’t get that either. Tried to call back and no one would answer the phone. Do yourself a favor and go to a different Chick-fil-A.
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