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Find your nearby Taco Bell at 6687 Pittsford Palmyra Road in Fairport. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Address and Contact Information
Address: 6687 Pittsford Palmyra Rd, Fairport, NY 14450
Phone: (585) 598-3149
Order and Reservations
Order: Order online
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Reviews
Leelee
Just went through the drive through. I accidentally had just placed an order at a location down the rd. But I was able to cancel and order with them. I was using rewards , and of course the app was giving me problems. But they were so awesome.They gave me my potatoes.Everything was hot and fresh. They apologized for the weight and confusion , even though I was the one that messed up lol. They were both so wonderful and always nice to see good happy ppl in customer service these days. It’s rough out there! Thanks again ladies!
… moreTeshara Brown
Literally ordered on DD and this location not only forgot my drink. They didn’t even give me my sauces for my tacos which we all know that their tacos aren’t the least bit desirable without them. I’m so disappointed. Never ordering from here again. Not to mention they poorly attempted to seal my bag with the food in it. Bag was wide open with stickers in spontaneous spots not holding a thing closed.
… moreJlabash21
Nuggets were burnt and small, never received the nugget sauce. I’m just thankful the fries were fine! Just be aware when ordering from here to check your order before driving away.
… moreJerald Hayward
1:30 pm Tuesday September 2
The service was pleasant,order was quick and complete. How ever the dining area was not very clean! Out of 10 tables 6 had food on them as well as the bench seating, the floor had food all over as well! At the drink machine there was liquid spilled across the counter as well as trash. The entryway carpets did not appear to have been cleaned in days.The kitchen area looked like a disaster.but what cought my attention was the food wrappers strune across the floor which I a slip, trip, fall hazard and and not conducive to a safe work environment. The counter in the food preparation and wrapping area looked atrocious. Definitely not an establishment I would care to return to.
… moreThe service was pleasant,order was quick and complete. How ever the dining area was not very clean! Out of 10 tables 6 had food on them as well as the bench seating, the floor had food all over as well! At the drink machine there was liquid spilled across the counter as well as trash. The entryway carpets did not appear to have been cleaned in days.The kitchen area looked like a disaster.but what cought my attention was the food wrappers strune across the floor which I a slip, trip, fall hazard and and not conducive to a safe work environment. The counter in the food preparation and wrapping area looked atrocious. Definitely not an establishment I would care to return to.
Louis MINGUET
The staff is very friendly and pleasant. It’s very quick to serve (we were 6 !) and tasty!
… moreDaniel Lamphier
I am very disappointed with our near by Taco Bell today! (Fairport, NY 14450) The way I have been treated, as well as the overwhelmingly poor attitude of the young woman who has some leadership role within your establishment is concerning! She escalated the situation, and basic ruined the rest of my day. I am astonished by this, as to the point I am taking additional time to review this terrible situation!
I chose to treat my daughter and I to lunch, by making a special trip from our home down the road to our local Taco Bell… I was welcomed in the drive-thru with great customer service… Since I have a dairy allergy, chooing fast-food is very limiting. The associate was very kind and helped in taking my order. At the window, I was greeted well and received my order quickly. I drove home with the order… to find, half or my order was not included. Fortunately, the tacos for my daughter were included, so I set her up and called the store, to explain what I had found and see if they could put the missing items together, while I drove back to the restaurant…
This also was handled well, the young man that answered took my information, apologized for the inconvenience and said that when I came through the drive through to give them my name and they will have the reset of the meal ready.
I have to say that, choosing to get fast-food in the first place and choosing our local Taco Bell, is not a regular occurrence, so now to have to run back down the road and go through this again just to receive the missing meal was frustrating, but the service on the phone was done well and I was giving the employees the grace that things get missed…
This is where the entire ordeal takes a major turn of absolute absurd customer support and leadership!
When I pulled up to the drivethru, I was welcomed again by a friendly voice… When I gave my name and started to explain why I was back, I was interrupted by a rude young woman, who I assume is a member of management based on her direct way of taking over the interactions. She explained in no uncertain terms, that she remembered packing my meal in question and there was no way that anything was missing. I explained that I understood, but I had brought the bag with me and she could see for herself that I had not received my entire order. She said she couldn’t look in my bag, since it was against they corporate COVID policy to open a meal bag… Then she said, “I am not sure what you want me to do!” I said, I would like the complete meal the I ordered and paid for… I was then bluntly told to pull up to the window. At this point I am dismayed by the way I have been treated. It gets worse when I get to the window. The rude young women confonts me and explains again that she personally packed the meal about ten minutes earlier. I offer her my receipt and again to have the bag from the order to see that it wasn’t complete. She jerks the receipt from my hand, crumbles it up and tosses it on the counter. Then hands me a bagged meal, and says “I never want to have you do this again!” as if I am at fault and am falsely requesting that they owed me the missing items of my order. I am in shock at this and how poorly I am being treated! I announced to her that she was providing terrible customer service and in response she said loudly, “Have a nice day”! As to send me away and that I was not welcome to return. I would also comment, that the order was still not delivered correctly, missing one regular taco that is part of the Chalupa meal. At this point I give up!
No one should be treated this poorly, I didn’t get angry or irrte when I called to explain that part of the order was missing. So, to be treated with such hostility is outrageous and disappointing!
I would ask that you review your training policy and see that this employee is given the correct training and tools to understand how customer service is to be provided. If the restaurant is having a theft issue, that should be addressed. Escalating a simple missed order to the point of abuse is unnecessary!
… moreI chose to treat my daughter and I to lunch, by making a special trip from our home down the road to our local Taco Bell… I was welcomed in the drive-thru with great customer service… Since I have a dairy allergy, chooing fast-food is very limiting. The associate was very kind and helped in taking my order. At the window, I was greeted well and received my order quickly. I drove home with the order… to find, half or my order was not included. Fortunately, the tacos for my daughter were included, so I set her up and called the store, to explain what I had found and see if they could put the missing items together, while I drove back to the restaurant…
This also was handled well, the young man that answered took my information, apologized for the inconvenience and said that when I came through the drive through to give them my name and they will have the reset of the meal ready.
I have to say that, choosing to get fast-food in the first place and choosing our local Taco Bell, is not a regular occurrence, so now to have to run back down the road and go through this again just to receive the missing meal was frustrating, but the service on the phone was done well and I was giving the employees the grace that things get missed…
This is where the entire ordeal takes a major turn of absolute absurd customer support and leadership!
When I pulled up to the drivethru, I was welcomed again by a friendly voice… When I gave my name and started to explain why I was back, I was interrupted by a rude young woman, who I assume is a member of management based on her direct way of taking over the interactions. She explained in no uncertain terms, that she remembered packing my meal in question and there was no way that anything was missing. I explained that I understood, but I had brought the bag with me and she could see for herself that I had not received my entire order. She said she couldn’t look in my bag, since it was against they corporate COVID policy to open a meal bag… Then she said, “I am not sure what you want me to do!” I said, I would like the complete meal the I ordered and paid for… I was then bluntly told to pull up to the window. At this point I am dismayed by the way I have been treated. It gets worse when I get to the window. The rude young women confonts me and explains again that she personally packed the meal about ten minutes earlier. I offer her my receipt and again to have the bag from the order to see that it wasn’t complete. She jerks the receipt from my hand, crumbles it up and tosses it on the counter. Then hands me a bagged meal, and says “I never want to have you do this again!” as if I am at fault and am falsely requesting that they owed me the missing items of my order. I am in shock at this and how poorly I am being treated! I announced to her that she was providing terrible customer service and in response she said loudly, “Have a nice day”! As to send me away and that I was not welcome to return. I would also comment, that the order was still not delivered correctly, missing one regular taco that is part of the Chalupa meal. At this point I give up!
No one should be treated this poorly, I didn’t get angry or irrte when I called to explain that part of the order was missing. So, to be treated with such hostility is outrageous and disappointing!
I would ask that you review your training policy and see that this employee is given the correct training and tools to understand how customer service is to be provided. If the restaurant is having a theft issue, that should be addressed. Escalating a simple missed order to the point of abuse is unnecessary!
Release the files
They nailed my order tonight I received all items in a timely manor and although it was a late night order it was still good quality.
… moreDoesn’t matter
There is not enough chicken in tacos. They’re broken because they cram 40$ worth of food into a single bag. You destroyed 15$ worth of my 40$ order over a 10 cent bag.
… moreDaniel Bahr
Update.
This store has the most friendly and kind staff!
They’ve become like friends wishing me kind thoughts and getting me with a smile.
The lunch time crew is the best. Wish I could list their names.
… moreThis store has the most friendly and kind staff!
They’ve become like friends wishing me kind thoughts and getting me with a smile.
The lunch time crew is the best. Wish I could list their names.
Austin stone
Workers here really struggle getting order right. Time and time again they get it wrong or forget items, find another location to go to
… more