Ashley Ivey
I have had MULTIPLE issues with this location over the past year. It ALWAYS takes forever to get your food. The drive through moves quicker than the inside, which isn’t saying much. It still took over 20 minutes in the drive through. As I was ordering, the girl asked me what I wanted to drink with my meal, I told her and inquired about a sauce, she asked again what I wanted to drink and I told her again. I proceeded to let her know I didn’t want lettuce or tomato on my champagne. Again I was cut off by a different person with an attitude asking what I wanted to drink. I told her for a 3rd time what I wanted. I get home and my food is wrong. We pay way too much to never get our order right from this location and to be given attitude.
… moreKayla Justine
I ordered almost $50 worth of food and the majority of it was wrong. It’s always something with this location. On top of that, the service is painfully slow. I’ve been standing in the lobby for going on 10 minutes waiting for my correct order, and no one has even acknowledged me.
If you’re out of items, that should be communicated at the speaker or at least when the customer comes inside—not after the order is messed up. The lack of basic customer service here is really frustrating. Definitely needs improvement.
… moreShane G
Stopped by the newish Taco Bell in Grovetown and left without ordering due to the complete lack of customer care. I stood at the counter for nearly two minutes without anyone acknowledging me, despite employees walking by and even making eye contact. When someone finally spoke, I was told to use the kiosk because it would be a few minutes for a cashier—meanwhile, the drive-thru was being served. Custom orders are frustrating on kiosks, and another customer agreed, yet no effort was made to assist us. A simple “hello” or “we’ll be right with you” would have made all the difference. With over 17 million views on my Google reviews, I can say this location needs serious improvement in customer service.
In all a $40-$50 sale was lost, more importantly I won’t be returning to this location!
I’ve added a photo validating my views for credibility!
… moreCraig Demarais
This location is poorly run and managed. It’s ALWAYS slow and the food is never accurate. Just spent almost an hour in the drive thru. No attention to detail, no urgency, no care. Corporate needs to step in.
… morejohnny hammond
Absolute garbage customer service. No one in there has a sense of hustle or courtesy towards customers. Complete lack of caring for the environment as a whole. Manager doing more work than the employees, she was an absolute gem. Which is admirable but also sad that no one else seems to care which is probably a testament to the quality of food. Never going back there again.
… moreNancy Strickland
I had the worst experience because I was accused of you people doing this all the time. I did not appreciate the tone with the manager that was on the phone tonight, and my order was misheard . 2/18 /2026 . I will not be spending money at that store again . And this is the first and last Grovetown Georgia .
… moreRandy Frost
We usually visit the Thomson location once a week but decided to give Grovetown a try tonight since Thomson is going down hill. The customer service and food was so good. Hot & fresh and staff was friendly
… moreTerence Carroll
Just bought a crispy chicken burrito that was truly awful. It was by far the worst thing I’ve eaten in a long time.
The chicken was dry, burnt, and utterly tasteless. It’s a shame because even the standard tacos lacked any flavor. I was unable to return it due to the distance, but I am very disappointed with the lack of quality. Avoid the crispy chicken.
… moreWes Taylor
This location has gone down hill! Literally use to be my favorite spot! Severely under staffed which leads to LONG wait times and then after waiting you should be sure to double check your order. This isnt a one off thing. This location consistently gets the orders wrong and its never in your favor. I got 2 cantina chicken crispy tacos tonight and it’s just a hard shell taco and some dry chicken. No cheese no sauce and not good! And they completely missed other items in my order. Management needs to get the reigns on this in a hurry.
… moreJon Smith
This place has already gone downhill after 2 years. Wait times aren’t outrageous because the workers just dont care what they are throwing out the drive thru window. If you order online and go inside to pick up you will end up waiting 15-20 minutes minimum because they only service the drive thru. Whatever way you choose to receive your food the result will still be garbage because they dont make anything correctly to order. Even if they somehow manage to save this place I’ll never know because I’m too disgusted at this point.
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