Address and Contact Information
Address: W282 N7149 Main St W282 N7149, Merton, WI 53056
Phone: (262) 538-9941
Website: https://m.facebook.com/pages/On-The-Rocks/118087221582330
Menu Photos
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Reviews
We used to eat here all the time. It’s never taken more than ten minutes to get a fish fry.
Tonight was an off night and an AWFUL NIGHT ALL AROUND!!!
Our waitress was fantastic!!!!
Much love and respect for her.
The kitchen and management dropped the ball in exceedingly ways and exponentially!!
We arrived a wee bit after 7pm. By 7:10pm, we had placed our food order. A couple tables that arrived after us, had eaten and left…..only about half of the available tables were occupied. At 7:40pm, I asked if the kitchen had forgotten about us? The EXCELLENT waitress was super apologetic and said she would find out what was going on in the kitchen.
At 7:50pm, the table that was sat right before us left, and I told our waitress and a bartender (which by her reaction I can only assume was a manager) that I was frustrated and in four minutes I was leaving. As I was getting ready to leave, five minutes later our food arrived. The fish was warm not hot, the potato pancakes were COLD!!!!
I felt so bad for our incredible wonderful waitress, but I was done!!! We paid for our beers and left our cold food at the table and walked out!!!
We have had the fish fry here many times.
There is NO EXCUSE for how poorly the kitchen was and the PISS POOR management style!!!
If there was a problem in the kitchen, don’t you think a manager would have stopped by visited each table, apologizing and maybe even offering to comp an appetizer or a drink?
BUT NO, when I said something to the bartender that it had been over 40 minutes since we ordered our food, she said; ” sorry but some tables have been waiting over an hour”! First, BULLSH*T!!! This place ain’t that big, I know every table and all had their food, even those that arrived after us except for two tables. Second, that’s a proper reply? If other tables are waiting as long or longer than we have been you have a boatload of problems!! You don’t just shrug tor shoulders and say, hey so what others have been waiting also.
I don’t know if I can give On The Rocks another chance to redeem themselves!
A bad night all around!!!!!