Abigail Kio
This was the absolute worst experience I’ve had at a Dunkin, and trust me when I say this, I’m a frequent customer. Just not at this store. I ordered on the app, my usual coffee, a sourdough breakfast sandwich and hash browns. Nothing crazy. I get there for my order, coffee was perfect, however my sandwich was not. They used the heels of the bread to make my sandwich, my whole sandwich was basically egg, I’ll attach pics. I asked for it to just be transferred over to full size bread and their response was “we aren’t wasting our bread.” So I paid full price for a full sized sandwich and didn’t even get the sandwich lol. It’s laughable honestly. But how would this employee feel had it been hers? Do better people. I also added a picture of what it’s supposed to look like.
… moreJane Leon
Order was wrong, no receipt, tried calling the store repetitively no answer of course. Went in the store and said something a day later. The manager gave big attitude towards me and said “ill do it this time but next time come back in that day or call the store, am have proof you actually did try to call” an turned her back on me. Of course i said “i did” and attempted to show her my phone. She didn’t even want to see it wouldn’t even take a glance. She didn’t even look in my direction and handed me my coffee and walked away. Id understand if this was something that i did regularly or if i had an huge order or extremely busy. But it was 2 coffes! Black, sugar, cream not a huge deal. I can put the cream an sugar in if it’s that big of a problem. Sadly this isn’t the 1st time the staff has bad attitudes. Another time i asked for a bunch of sugar packets at the window an the manger handed me 2. I asked for more and she have me 2 more. I asked for more an the manager said ” that’s all I’m allowed to give you” since when is there a limit on sugar packets??? LMFAO
… morekyleigh flint
I love Dunkin, will always love Dunkin but man they have been cheating me out of cream cheese on my bagel, it’s got like nothing on it. I also order hot chocolate cuz it’s so good, but recently for a few months is like drinking pure water, it sucks. And it’s a waist of my money. Dunkin please fix your hot chocolate it’s more like hot water. It’s nasty recently.
… morePatricia Herrington
I always order via dunkin app. The same thing, today I received cold coffee and the server said it was fresh and wouldn’t listen to me. I then tossed it in the trash( I missed a little) she told me not to return because I was disrespectful. Now I’m trying to get through to customer service. She was so rude to me.
… moreRachel Ennis
Honestly they never make my drink the same way twice it’s always different. I miss Starbucks
I have gone to DD at 3 times in the last couple of months and it has not improved. The people are friendly but the drinks never taste the same and they often mess up my order. I don’t complain because I know how it is. I just have to remind myself that it isn’t worth $6. They have all these discontinued items on the menu still…. Corporate needs to update the menus to match what they are selling. I’m not going back. The pics are what was in the bottom half of the cup. I dumped it out because it was so gross taste and appearance. That was a regular hot chocolate (even though they offer like 6 kinds they only had two so I just got regular) w an espresso shot. I asked for whip cream and Carmel drizzle… Nothing ♀️
… moreChandler Southard
The coffee is always disgusting there. It either tastes like water or burnt black coffee absolutely disgusting especially since I’m spending my money there. The girls never tell you to have a nice day and are rude. It honestly just a joke of a place and the fact they already have bad reviews about their coffee but haven’t changed anything says a lot about the business l.
… moreChristopher Monroe
They gave the car ahead of me my coffee and they handed it back and then I pulled up to the window and they hand me the coffee laughing about it.. I didn’t even dare to drink it i threw it away
… moreMatt Stevens
This place not only has terrible customer service but they also feel it’s necessary to keep the kitchen ( back door ) at the drive thru completely open . Totally against food handling /code laws. This place and the attached gas station suffer with flies mostly and evidence has been know to show up in food and drinks at this Location. Please ! Keep your doors closed and flies out!
… moreTim Vargeson
What is all this Noise about Poor & Rude Custemer Service that Happened 0n Monday November 3rd 2025.
Clean up your act or will not be returning.
… moreKindra Nolton
I went though the drive through last night, simple small coffee with cream, no sugar, no flavor. I received a small hot tea with cream and sugar. I went back through to ask for my coffee. When I got to the window and explained the situation, the lady at the window just said, “so? don’t you like it?” and I was at a loss for words. I said no and asked for me coffee, she responded with a fine and went back to get my coffee. She came back with a 1/3 full cup of coffee, cream, and so much sugar it just sat at the bottom. I will not be returning to this location, I have given way too many chances. They need to hire people with more customer service skills and people who respect others.
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