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Your local Cold Stone Creamery in Homewood, IL is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
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Ice Cream in Homewood IL 60430 Cold Stone Creamery Shop Store …
Serving the highest quality ice cream, ice cream cakes, smoothies and shakes in Homewood IL 60430. Fresh Ice Cream Delivery also available upon request.
Cold Stone Homewood – W 187th St & Dixie Hwy
Cold Stone Homewood – W 187th St & Dixie Hwy Ice Cream Homewood. Order and … Homewood, IL 60430. Pickup. ASAP. Pickup Available • Closes at 10pm CDT.
Cold Stone Creamery – Home
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It.
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Reviews
Shuntaunia Mahome
I truly enjoy ice cream here. I do agree with the reviews about customer service. The ladies do need to speak when customers walk in. Just a simple greeting. I still love the ice cream only place I truly enjoy. Just teach the ladies to b more excited about serving us. Ice cream about bring joy so much happiness n people making n ringing us should b just like products happy.
… moreElexxus Cole
I come to this location all the time and it is really remarkable ! The ice cream is always so fresh tasting ! They are sooo kind and fast when making the ice cream! I loveeee the “10 minute vacations” they offer if your craving creamy ice cream stop in.
Try the butter pecan it’s bussing bussing
… moreTry the butter pecan it’s bussing bussing
nash simcov
Went for the FIRST time and wasn’t too impressed with customer service. A young employee was making waffle cones, we never got greeted, and took her few minutes to realize we were there. I think we finally Placed and order after almost 5 minutes of waiting, even tho nobody was there. I Really wasn’t sure what to order, and the menu on the wall seemed confusing. Ordered one small and one medium cone (that looked exactly the same) that cost us $20 with taxes. The employee seemed indifferent, careless and uninterested. Never bothered to tell us about the ice creams or suggest what to order, even though we told her we couldn’t decide because this is our first time there. We were never asked if we wanted any toppings, and we got our overpriced ice cream without any toppings. The ice cream tasted ok. This kind of place needs a motivated, enthusiastic,social and outgoing person to work at the counter. Not going back there ever again.
… moreRick Simon
I went there twice lately and will no longer be a customer. They no longer have the prices listed on the board, which means they can charge whatever they want. In the last year, prices have become outrageous, double what they used to be even months ago, no wonder they took the prices off! Now it’s a total rip off! On top of that, the workers no longer fill up the cups, so the prices have doubled and the portions are only about 2/3 what they used to be. It seems they are under new management, which in this case seems to be very unfortunate.
The girls who work there are not always nice, and some seem like they are annoyed they actually have to work. The cleanliness has also be noticeably worse.
Last week, I went there with my daughter and we ordered ice cream for my family, two small ice creams (one flavor only), a small signature (like it), medium signature (love it), and a large signature (gotta have it). The total was $45, is this a joke? Place was not that clean, girl was semi-rude and cold that worked there. Insane prices for far smaller portions than they used to serve. The ice cream does not seem as good, either! The ice cream portion were so small for the price.
So skimpy portions, doubled prices, less ice cream quality, non-caring staff, and increased dirtiness. Both times, the floors were sticky and the store is noticeably more unkempt. The prices are absolutely crazy and the portions are pathetic! You lost a customer who has been going there since you opened 30+ years ago, and we usually spend hundreds a year here!
… moreThe girls who work there are not always nice, and some seem like they are annoyed they actually have to work. The cleanliness has also be noticeably worse.
Last week, I went there with my daughter and we ordered ice cream for my family, two small ice creams (one flavor only), a small signature (like it), medium signature (love it), and a large signature (gotta have it). The total was $45, is this a joke? Place was not that clean, girl was semi-rude and cold that worked there. Insane prices for far smaller portions than they used to serve. The ice cream does not seem as good, either! The ice cream portion were so small for the price.
So skimpy portions, doubled prices, less ice cream quality, non-caring staff, and increased dirtiness. Both times, the floors were sticky and the store is noticeably more unkempt. The prices are absolutely crazy and the portions are pathetic! You lost a customer who has been going there since you opened 30+ years ago, and we usually spend hundreds a year here!
Art Harden
If you like your ice cream mixed with all sorts of sweet treats! This is the place to go. Let your imagination run wild and enjoy!
… moreAutumn Hayes
The slender black female worker with a short haircut and glasses has the nastiest attitude ever. When I walked in, she did not greet me at all. All she said was, “you have order for pick up?” when I received my order I noticed that I was given an orange waffle bowl when I ordered a plain waffle bowl so I went back in and I also noticed that I did not have Napkins or a spoon, and I guess I was getting in the way of what she was doing (nothing) because she seemed very inconvenienced by having to fix my order.
… moreBriana Hicks
It’s Saturday and they have no spoons available until Monday. The bathrooms are also atrocious/disgusting. & there’s only 1 worker. We had to go next door and buy spoons.
… moreBrandi Gowder
I placed my cake order two days in advance and was told it would be ready in time. On the day of my daughter’s party, they informed me that their freezer had broken and they couldn’t make my cake. They weren’t sure when it could be ready but said they might be able to make it the next day—though even that wasn’t guaranteed. They offered a discount if I chose a premade cake instead. I agreed and let them know what I wanted written on it. They told me it would be ready by 3 PM.
When I showed up, they said no one was available to complete the cake. The customer service was awful. The store was dirty, and both the manager and staff were rude. All four girls working were laughing and making jokes about why I was upset. It was my daughter’s birthday—I just wanted everything to be special for her. We get a Cold Stone cake every year, and I usually go to the Evergreen Park location on 95th and Kedzie (or 13th and Halsted), where the service and quality are always great. Unfortunately, this Homewood location was a huge disappointment.
To make matters worse, while my daughter and I were waiting for our ride, I asked for the manager’s name. They told me I could have it—then called the police on us. On my daughter’s birthday. A Black woman and her little girl, simply waiting. I was not belligerent or rude. I said “OK, I’ll leave,” and as we were walking out, the police came in.
No one should have to experience this—especially not a mother trying to make her child’s birthday special.
Reply to Cold Stone Manager
Dear Manager or Cold Stone Customer Service,
Thank you for your response to my recent experience at your Homewood location. While I appreciate the acknowledgment of how upsetting the situation was, I want to clarify that the issue goes far beyond a freezer malfunction or a delayed cake.
What made this situation deeply painful was how I was treated—dismissively, disrespectfully, and ultimately as a threat, despite being calm and simply trying to advocate for my daughter’s birthday. The race of your staff or manager does not change how I, as a Black woman and mother, experienced the moment. I was humiliated in front of my child and left feeling unsafe on a day that was supposed to be joyful. That’s not just a customer service failure—it’s a violation of basic decency and dignity.
The offer of candles and a discounted cake doesn’t address the trauma of having the police called on us while we were waiting for a ride. That kind of escalation was unjustified, and your response doesn’t take accountability for that harm. If there is a genuine intention to reflect and repair, it starts by owning the full impact of what occurred—not by stating your staff acted professionally or that race shields a team from bias or poor conduct.
I would like to speak with someone who can offer a sincere and meaningful resolution. This is not about free cake or coupons. This is about acknowledging harm, ensuring it doesn’t happen again, and treating customers—especially mothers and children—with the care and respect they deserve.
… moreWhen I showed up, they said no one was available to complete the cake. The customer service was awful. The store was dirty, and both the manager and staff were rude. All four girls working were laughing and making jokes about why I was upset. It was my daughter’s birthday—I just wanted everything to be special for her. We get a Cold Stone cake every year, and I usually go to the Evergreen Park location on 95th and Kedzie (or 13th and Halsted), where the service and quality are always great. Unfortunately, this Homewood location was a huge disappointment.
To make matters worse, while my daughter and I were waiting for our ride, I asked for the manager’s name. They told me I could have it—then called the police on us. On my daughter’s birthday. A Black woman and her little girl, simply waiting. I was not belligerent or rude. I said “OK, I’ll leave,” and as we were walking out, the police came in.
No one should have to experience this—especially not a mother trying to make her child’s birthday special.
Reply to Cold Stone Manager
Dear Manager or Cold Stone Customer Service,
Thank you for your response to my recent experience at your Homewood location. While I appreciate the acknowledgment of how upsetting the situation was, I want to clarify that the issue goes far beyond a freezer malfunction or a delayed cake.
What made this situation deeply painful was how I was treated—dismissively, disrespectfully, and ultimately as a threat, despite being calm and simply trying to advocate for my daughter’s birthday. The race of your staff or manager does not change how I, as a Black woman and mother, experienced the moment. I was humiliated in front of my child and left feeling unsafe on a day that was supposed to be joyful. That’s not just a customer service failure—it’s a violation of basic decency and dignity.
The offer of candles and a discounted cake doesn’t address the trauma of having the police called on us while we were waiting for a ride. That kind of escalation was unjustified, and your response doesn’t take accountability for that harm. If there is a genuine intention to reflect and repair, it starts by owning the full impact of what occurred—not by stating your staff acted professionally or that race shields a team from bias or poor conduct.
I would like to speak with someone who can offer a sincere and meaningful resolution. This is not about free cake or coupons. This is about acknowledging harm, ensuring it doesn’t happen again, and treating customers—especially mothers and children—with the care and respect they deserve.
Marah Owens
I had such an absolutely amazing time and experience at this location! I was able to taste different flavors until I chose the one I liked. It was such an awesome experience! I will be going back soon!
… moreTMccSr3799
Took all seven of my grandchildren there for just a treat, on a hot summer day. The staff was amazingly patient with my grandchildren
(oldest 11yrs old). They helped in making it a memorable experience with Ole PaPa.
Thanks to the employees, and management for their attentiveness, and professionalism.
❤️
… more(oldest 11yrs old). They helped in making it a memorable experience with Ole PaPa.
Thanks to the employees, and management for their attentiveness, and professionalism.
❤️