Jimmy John’s

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  3.7 – 309 reviews   • Sandwich shop

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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 42301

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jimmyjohns.com

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Reviews

Sara Latif
I got a three cheese pizza sub and a drink from there yesterday and have been sick ever since. Started with awful stomach cramps all evening and night and will not give further details on today’s situation… I have not eaten anything after so I am not sure if it’s from the sub itself, the drink machine? Please watch how you prepare food and cook food for your customers.
Did not expect to get food poisoning from this location, very disappointed as I come here often and will definitely not be back.
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Ec Cu
I placed an order about 10:40 am. I was told the sliced wheat bread was baking it would be about a half hour. I waited an hour and 45 min for food. I normally get the food within a half hour. I was trying to treat my team for a good job. So disappointing we chose the wrong place for lunch. My guys start going to lunch at 10 am. We did not get food till 1235. Apparently they had so many orders to deliver, if I would if been told about the deliveries, I would have Arranged to pick up the food. The orders were not correct either. Never again.

Update ordered today 2/24/21 online and this is what I got. Look at the pictures. The extras I ordered not there, old lettuce. I threw it right in the garbage. I can’t believe I went there again.
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Rebecca Gorrell
…over it I guess. I love Jimmy John’s. I’m from the Seattle area where the service and quality is clearly better. I have no clue what is happening at the Owensboro, KY location but NONE of the workers are ever happy. My order is always made wrong. Every time. Their service is always unfriendly and they always seemed bugged when approached. I’ve tried speaking about it before but it doesn’t ever go very far. My 10yo has even started making comments about how disappointing it is to go there. It would be nice if this location could be checked out by management because I would really like to be able to enjoy the food.
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AjayReddy
I recently had a deeply upsetting experience at this Jimmy John’s location. I was treated with blatant discrimination and disrespect, leaving me feeling hurt and disappointed. This is unacceptable behavior, and I urge the management to take immediate action to address this issue and prevent it from happening again.
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Rick Jourdain
Tried to eat there two days in a row. First day the store closed early, so we were out of luck. We went the next day, only 30 minutes before close. The shop was clean and well taken care of. We both ordered the largest roast beef sandwich and wanted it toasted. Thats the word that turned the sandwich culinary specialist over to tell us that they already turned off the ovens. I don’t know their rules or procedures, but when a sandwich is that expensive, I expect to be able to have some say as to its construction, even when it’s close to closing time. Being open is a lot different than just the door being unlocked.

Richard Jourdain
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David Thompson
Got food through the drive through around 8:30pm, got home and when my son opened his sandwich he found a bug that looked like a baby roach. We called the store to bring the sandwiches back and get a refund but were told we would have to wait because there was no manager and it was close to closing time. They took down our name and said to call back the next day a to speak to the manager. When we called the next day they had no record of our name or that we had an issue the night before was told by the manager that was there after saying he contacted the general manager that I could not just get a cash refund with the purchase being a previous day I would have to contact my bank to get my money refunded which makes absolutely zero sense I’ve never heard of doing this in my life. I said my bank cannot just refund money that has already been paid to another company. He told me to give him a moment while he contacted his general manager again and ever got back on the line was on the line for at least 30 minutes and eventually they hung up their phone. We had went to an event that ended late so just wanted to get a quick meal for our family and instead had to still provide another meal after already spending $45 for the meal that we were to disgusted to eat. I think that is more than enough reason to deserve a refund and the purchase amount wasn’t light considering the food got wasted. I have never heard of a place just flat out not being able to provide a refund. The customer service was terrible in this experience and it’s a shame because we were regular customers and really liked Jimmy John’s.
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Erin Froehlich
Order never showed up. Waited nearly two hours patiently understanding weather is wild sometimes. Was gonna give a huge tip to the driver for it too. Called for a refund cause it showed it had been delivered but I can see my porch and it never was dropped off. Me and another family member called and manager on duty was rude and curt making it seem like we where in the wrong even though the refund was issued. This is the worst Jimmy Johns I’ve ever been too, and I’ve been to a good number due to loving the pickles and the good usually but I will probably never order from this particular one again.
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Amy Donnelly
Gave a $4 tip but my sandwich didn’t come. Left directions to follow to my building I’m working in and to call/text when they got here, never got a call and had to call the store twice to check. Oddly enough icalled the second time and without hesitation the guy knew which order I needed to cancel without me giving any details. I used to absolutely love Jimmy John’s and how fast they were.
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Melissa blincoe
First time trying this today…Extremely disappointed & will not be back. Terrible service & less than average food. Way over-priced for sandwiches my 10 yr old could make better than this. The bread was so hard I couldn’t even take a bite without the whole thing coming apart, eventually I just removed it & rolled up my turkey. Asked if they could warm or toast the sandwich, they said they have no way of heating up anything but the bacon IS cooked…How – I’m still wondering?!?! I’ve never heard of any restaurant not having ANY way of heating food. When the girl opened the the window to take my money she just stood there staring at me; good thing the person over the speaker gave me the total or we would’ve been sitting there all day. Finally I said “Hi, how are you today?” after handing over my money, she weirdly muttered “fine” as she walked away. I should be used to poor customer service by now but it still bothers me. I’ll stick with Subway from now on

— So how DO you cook the bacon???
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Jeff Goetz
Friendly, enthusiastic service, and very fast. They have never gotten my order wrong. I dont feel the need to check it before I leave the store. I couldn’t pick a favorite between Jimmy John’s and firehouse subs so I will just say that Jimmy John’s is tied for first place for my favorite place as far as sandwich shops go. Always enjoy going there!
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