Ed Manning
We stopped by today and, overall, had a great experience.
The parking lot has close to 24 spaces, which is more than ample for a location this size. They also have a drive-thru. The location is great. It’s easy to access and far enough from the red light/corner that entering and exiting isn’t a headache.
The restaurant was clean inside and out. Since it was early morning, the interior was a bit dimly lit, but we were fine with that given the hour! The two ladies working the counter were really nice, quick, and attentive. We’ve used the drive-thru here before and received the same high level of service.
My girl got a Cocoa Cloud Latte and a donut, and I grabbed a bottled soda(I didn’t see fountain sodas) and two donuts. She really liked her drink and to put that in perspective, she’s a regular at the other big-chain coffee spots. The donuts were tasty and fresh. If I could complain about anything, its the lack of soda choices and not having a soda fountain machine.
It’s always a nice experience at this location. We’re looking forward to the next visit.
… moreJorjetselam Queen
I really love Dunkin’s Matcha, but the locations in Grand Rapids need to fix how they make it. Every time I order an iced matcha, the cup is only about half full the rest is just foam and ice. When I asked the employee to fill it up since I’m paying full price, they said that’s how they make it, even after remaking it. Other Dunkin’ locations make it right and fill the cup properly for the same price. I hope this location improves, because I really enjoy Dunkin’s Matcha!
… moreHailey Ellison
Wanted light ice and they said it would be filled less so I settled for the regular ice when I normally get it light ice just fine. Then they gave it to me with it not filled all the way so I told them that I didn’t want light ice and they said they didnt do light ice and that it was the “cold foam” that made it go down. As if I don’t go here weekly and never had this problem. Also didn’t ask if I wanted a straw.
… moreSamuel
Every time I go to this Dunkin, my drinks are underfilled. Especially the dunkin latte. When pulling up they always greet us saying,”welcome to dunkin,what can i start with you guys. This time they said nothing for a few minutes, and when I asked if it was alright to order they said, “you can go ahead”.
We went there today and the service was horrible, 11 minutes to get 2 drinks. They didn’t talk to us for 2 or 3 minutes at the order taking station. And when we got up to the counter, they didn’t give us the straws, tried to give us the wrong drinks and the way they was talking to us it was weird.
… moreRachel Newton
That was the fastest Dunkin Donuts service ever! The coffee is delicious.
… moreSister Lucy Phung
I pre-ordered catering seven days in advance for an 8:30 AM pickup, and the payment has been processed. My request included having the bagels warmed. However, upon my arrival at 8:45 AM, the order was not ready, indicating that my specific instructions were overlooked. This marks the third occasion I have experienced such issues with catering orders from this establishment. I am deeply disappointed by this recurring problem, particularly as no staff member offered an apology for the inconvenience.
… moreDaniel Kline
If could give 0 stars would. They have no priority of how orders come in and don’t seem to operate as a team very well. After 15-20 minutes waiting for a dine in order never received it but the dine in order after me received her stuff and left then when asking for a refund asked for name and number and told my manger will get ahold and do it because I’m not trained enough too. I hope to hear something soon and not be screwed out of my money and no food
… moreDavid Newman
Had a $50 take out order. Asked 3 times if all items for coffee were in the bags. Was told 3 times, yes. Get to my party and there are no creamers for the coffee. Rarely is a Dunkin order correct or on time when asked for a time to pick it up
… moreDonda Noel
My favorite part of going to Dunkin in the morning is being greeted with a Good morning from Mason (44th & Byron Center Rd. location). She’s always professional, kind and a joy to see!
… moreMatt Biek
We popped in for a quick delicious breakfast, turns out not so much food quality was mediocre. The service however brought the whole experience down. There is no rational way to explain giving us each individual item ordered spaced out over 22 minutes of time. As a customer I love standing at the counter like an idiot wonder what the staff is not doing to actually prepare our orders. That last thing we received was a cup of water, 7 minutes after the coffee was prepared and served…
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