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Schlotzsky’s in Farmers Branch serves bold, oven-baked sandwiches on signature sourdough bread. Enjoy sandwiches, pizzas, flatbreads, calzones, soups, salads, and kid-friendly meals made with quality ingredients. With options for families, groups, and a variety of dietary preferences, Schlotzsky’s is perfect for lunch or dinner. Order dine-in, takeout, delivery, or catering for offices, meetings, and events. From quick bites to feeding a crowd, Schlotzsky’s brings big flavor and comfort food favorites to Farmers Branch.
Counter-serve chain serving deli fare, such as their Original sandwich, specialty pizzas & salads.
Address and Contact Information
Address: 13881 Midway Rd, Farmers Branch, TX 75244
Phone: (972) 239-8002
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Jacob Thomas
Messed up my order. Gave me a regular chicken avocado pizza instead of the flatbread. Clearly says flatbread in my online order. They don’t answer their phones to help fix the issue. Paid over $40 for the meal and expect WAY better service than this. Very disappointed.
… moreRick Upshaw
This place is being run wrong in a big way!
1. The food was good as always, but the service sucked. The guy at the counter, Cody, had to be told everything twice. Was today his first day or something?
2. Then, instead of fixing the television so that it played something to entertain their guests (all TWO of us), he decided a better idea was to turn it off all together. He said it was because they were closing soon, but there was more than an hour before closing.
3. Finally, as I was leaving, I wanted to top off my unsweet tea. The dispenser was missing. When I asked the other guy behind the counter about it, he lied and said they were out, even though the tank was almost full when I originally got some, and there was no one else in the store!
Is this store ever wants customers to come in, they have a funny way of showing it. Apparently, the only time they are happy is when there are no customers!
Avoid this place like the plague!
… more1. The food was good as always, but the service sucked. The guy at the counter, Cody, had to be told everything twice. Was today his first day or something?
2. Then, instead of fixing the television so that it played something to entertain their guests (all TWO of us), he decided a better idea was to turn it off all together. He said it was because they were closing soon, but there was more than an hour before closing.
3. Finally, as I was leaving, I wanted to top off my unsweet tea. The dispenser was missing. When I asked the other guy behind the counter about it, he lied and said they were out, even though the tank was almost full when I originally got some, and there was no one else in the store!
Is this store ever wants customers to come in, they have a funny way of showing it. Apparently, the only time they are happy is when there are no customers!
Avoid this place like the plague!
Tino Sanchez1
5 People in party – we all ordered Pizza – All pizzas delivered individually – could not eat together without it getting cold Two tvs on but only one working. Very bland customer service. Cashier had trouble taking pizza orders.
… moreJacob Royer (Vachtra)
We ordered online in the app and took about 15 minutes to arrive. Once we got there we let them know we had an order. They asked for our name and let them know. They looked and couldn’t find the order.
We showed them in the app the confirmation number, the order, the location it showed that matched where we were. All we were continually told was that they didn’t have it in their system.
I asked what we could do or could be done. The only answer was that they didn’t have it in their system.
My wife was upset at the total lack of helpfulness complained that they weren’t being helpful and left. The worker said that there was no reason for my wife to treat them that way even though my wife didn’t say anything specifically about the employee apart from them not wanting to do anything to help.
The employee then said that they couldn’t do anything and that they were just an employee.
When my wife went back in to ask for her name and store number the same person said that they were the manager of the store. Coming from a family where several were managers of anywhere from fast food to entire oil refineries, these are not the actions of a manager.
We did everything to show in good faith that what we ordered was what we were asking for with proof of purchase and location in the app. This was verified by the person who later claimed to be the manager of the store.
I’m guessing that any orders that have no problem go off fine but I hope no one else ever has any issues with an order at this location.
As usual I will also leave comments in general.
The restaurant was kept up fairly well. No obvious damage or problems in the store itself.
Parking was easy but not sure if this is because they don’t do a lot of business or if it is this way usually. It was a Saturday evening but I saw a whole 3 people visiting while there.
The employees were incompetent at best and don’t really care about the customer. I might not be quite so harsh if I hadn’t seen such good customer service on that same day at several other places we had visited. Not friendly, not attentive, slow, disrespectful, and seemed like they only wanted us to go away..
I did not visit the restroom so I can’t say how it was.
The food…….. Well if you don’t know by now I never got to taste any since they didn’t want to give us the food we paid for.
If staff changes over I’d go again but not any time soon.
… moreWe showed them in the app the confirmation number, the order, the location it showed that matched where we were. All we were continually told was that they didn’t have it in their system.
I asked what we could do or could be done. The only answer was that they didn’t have it in their system.
My wife was upset at the total lack of helpfulness complained that they weren’t being helpful and left. The worker said that there was no reason for my wife to treat them that way even though my wife didn’t say anything specifically about the employee apart from them not wanting to do anything to help.
The employee then said that they couldn’t do anything and that they were just an employee.
When my wife went back in to ask for her name and store number the same person said that they were the manager of the store. Coming from a family where several were managers of anywhere from fast food to entire oil refineries, these are not the actions of a manager.
We did everything to show in good faith that what we ordered was what we were asking for with proof of purchase and location in the app. This was verified by the person who later claimed to be the manager of the store.
I’m guessing that any orders that have no problem go off fine but I hope no one else ever has any issues with an order at this location.
As usual I will also leave comments in general.
The restaurant was kept up fairly well. No obvious damage or problems in the store itself.
Parking was easy but not sure if this is because they don’t do a lot of business or if it is this way usually. It was a Saturday evening but I saw a whole 3 people visiting while there.
The employees were incompetent at best and don’t really care about the customer. I might not be quite so harsh if I hadn’t seen such good customer service on that same day at several other places we had visited. Not friendly, not attentive, slow, disrespectful, and seemed like they only wanted us to go away..
I did not visit the restroom so I can’t say how it was.
The food…….. Well if you don’t know by now I never got to taste any since they didn’t want to give us the food we paid for.
If staff changes over I’d go again but not any time soon.
Rebekah Hernandez
worst service! The lady wouldn’t give me my $5 sandwich deal because I didn’t order on the app. I wasn’t sure what time my work meeting was over, so i didn’t want to order ahead. I’ve been coming to Schlotzsky’s for years! I’ll never come back to this location. These ladies aren’t happy with their job, and it shows no hospitality!
… moreChrista Jones
I like their sandwiches but was shocked how expensive it became. I understand rising cost and don’t blame the restaurant owners. But at $12 for a small sandwich meal I do have other options as well. It was quiet and clean.
… moreElizabeth W
When I walked in the store, both employees were sitting in the dining area on their phones. Neither one greeted me. The male employee walked behind the counter and just looked at me. I ordered my food, he told me the total, then handed me the chips and cups.
After he took my order, he walked to the back to talk with the female employee who was making the food.
There was only one medium-sized lid left and I had two medium cups. Another customer came in and the male employee came to take the customer’s order. After the employee was done, I asked him if there were more medium lids. He looked around and said no. No offer to give me a bigger cup or anything, so I asked for another cup so my drink wouldn’t spill out. I didn’t want more of the beverage; just the ability to put a lid on.
When my food was ready, the male employee brought it to the counter, looked at me, and just set it on the counter. Still no conversation, no thank you for coming, nothing.
The food was decent. That’s the only reason I’m giving three stars. I wouldn’t return to this location based on the terrible service. Paying $30 for two meals at a place where the employees can’t even greet you isn’t worth it.
… moreAfter he took my order, he walked to the back to talk with the female employee who was making the food.
There was only one medium-sized lid left and I had two medium cups. Another customer came in and the male employee came to take the customer’s order. After the employee was done, I asked him if there were more medium lids. He looked around and said no. No offer to give me a bigger cup or anything, so I asked for another cup so my drink wouldn’t spill out. I didn’t want more of the beverage; just the ability to put a lid on.
When my food was ready, the male employee brought it to the counter, looked at me, and just set it on the counter. Still no conversation, no thank you for coming, nothing.
The food was decent. That’s the only reason I’m giving three stars. I wouldn’t return to this location based on the terrible service. Paying $30 for two meals at a place where the employees can’t even greet you isn’t worth it.
Rosanne West
Food was good , customer service was okay but it very unpleasant to eat in cause it hot . We asked the employee to turn the ac down or on and he said it was broke . We had to leave because we were sweating. It was cooler outside.
… moreMichael Nuzzi
ABSOLUTELY hands-down the worst lunch spot on Midway. I should have known better when pulling up to this location during lunch hour, and only seeing two cars out front. Placed my order online for the pastrami and Swiss giant sandwich, went to pick it up assuming they would make it like it was pictured on the app, got home, opened the container, and it’s not on pumpernickel, but sourdough, and the meat was incredibly thin. Had to call them three times before someone would pick up, and the person who answered the phone first said they don’t have pumpernickel bread, then she blamed me for ordering sourdough. Told me the manager Manuela would be in tomorrow, like I have time to deal with this crap.
… moreDianhao Luo
Ordered ahead the day before in the app. Order confirmed, all is good.
The next day I get an email 10 minutes AFTER scheduled pickup time as I was on the the way saying, in as many words, that the order never went through and asking me to call the store to confirm if the order got through. I was already almost there so I kept going. Upon arrival I was told there’s nothing to pickup.
Mostly likely no fault of the location itself, but the app is absolutely hot garbage. If I can’t order ahead, don’t give me the option and put a hold on my credit card. Terrible experience resulting in no food at all plus a charge that will fall off my card eventually (allegedly).
… moreThe next day I get an email 10 minutes AFTER scheduled pickup time as I was on the the way saying, in as many words, that the order never went through and asking me to call the store to confirm if the order got through. I was already almost there so I kept going. Upon arrival I was told there’s nothing to pickup.
Mostly likely no fault of the location itself, but the app is absolutely hot garbage. If I can’t order ahead, don’t give me the option and put a hold on my credit card. Terrible experience resulting in no food at all plus a charge that will fall off my card eventually (allegedly).