
Neighborhood go-to for New York-style bagels, breakfast & lunch sandwiches & spreads.
Hours
| Friday | 6:30 AM–3:30 PM |
| Saturday | 6:30 AM–3:30 PM |
| Sunday | 6:30 AM–3:30 PM |
| Monday | 6:30 AM–3:30 PM |
| Tuesday | 6:30 AM–3:30 PM |
| Wednesday | 6:30 AM–3:30 PM |
| Thursday | 6:30 AM–3:30 PM |
Address and Contact Information
Address: 1712-D Miramonte Ave, Mountain View, CA 94040
Phone: (650) 694-4888
Website: http://www.houseofbagelsonline.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Overall, a warm, satisfying bagel early in the morning.
I was trying to order a jalapeño bagel with pesto cream cheese. I ordered from the iPad & have included screenshots. I can admit that I accidentally selected jalapeño cream cheese, because they had it abbreviated as c.c. I don’t work here & I don’t order bagels every day, so the abbreviation threw me off, but I should’ve read it more closely. Then there is a page where you select the bagel, & I clicked on “jalapeño bagel” (see photo). A few pages after that I’m on the page that says “Go half-and-half on another spread of your choosing”, where I clicked on the box “/Pesto ($0.50)” (see photo). So I should’ve gotten a jalapeño bagel with 1/2 jalapeño cream cheese & 1/2 pesto. Instead, I got a pesto bagel with jalapeño cream cheese.
My friend asked me what I ordered & I told her, & I said I was confused because I wasn’t finding any pesto in the cream cheese, but there were crunchy things in the cream cheese. I thought maybe celery? I went to the counter & nicely explained that I think there had been a mistake. Before I could finish my sentence, the worker cut me off & said that she made it how I ordered it. Then an Asian lady chimed in & told me that I made a mistake & ordered pesto bagel with jalapeño cream cheese. She did not try to understand the situation & didn’t even try to see what could be done.
At that point I was almost half way done with the bagel, so I wasn’t expecting a whole new one. I was hoping maybe they could give me some pesto in a little cup so that I could add it in to what was left. I was just so put off with both workers’ lack of customer service & being so rude on top of that. Why do I have to get scolded when I just spent money here?!
That’s when I decided to check the iPad & re-order the same thing to see if I had ordered incorrectly, or if there was a mistake made somewhere else down the line. I saw that I had indeed selected “jalapeño bagel” & “/Pesto ($0.50)”. So I paid an extra 50 cents, didn’t get what I ordered, didn’t have anyone try to rectify the situation & got scolded on top of that.
I went back to the counter, not looking for a fight, but just wanted to explain that there was a mistake made in my order. Really, a sincere “we’re sorry about that, what can we do to fix this?” would have been really nice. I politely told the Asian lady that I think a mistake was in fact made & she replied: “so you think I’m wrong?” Wow, aggressive & overly defensive! It’s not a big deal to make a mistake. Just do what you can to correct it. I told her: “I think there’s an issue in your ordering system that doesn’t send the orders over correctly.” Then she said: “Come back tomorrow & we give you.” What in the world makes you think I would ever want to come back?! What a shameless, greedy money-grabbing way to write somebody off!
I told the Asian man that he should come & look at the iPad with me. At this point the Asian lady says a bunch of stuff angrily in Vietnamese. They should want to see that & fix it, right? I shouldn’t have to persuade them about this? I had to ask the Asian man 3 times to come over to the iPad so I can show him. The Asian lady made a loud sigh & the Asian man rolled his eyes & sighed before finally coming over to the iPad.
I told them that I paid extra for this. The man said: “how much extra you pay?” I replied: “I don’t want any money back, but maybe someone could’ve apologized instead –“. At this point the Asian lady cut me off & said “I’m sorry” with a large smirk on her face.