Lucas ルーカス
Great location. Dunkin on Eastern Avenue provides quick service, good food and drinks, and great staff, too. The place was swamped when I got there, but it took less than a minute to get my order. Great place to stop for coffee and donuts.
… moreDal
How can door dash orders be read and prepared so incorrectly? A dozen buyer picked donuts, and I get sent 8 Boston Creams and 4 jellies? SERIOUSLY, are you kidding me? Whoever is selecting the dozen donuts needs to drink some coffee and put on their reading glasses. Wake up. Total diabetic coronary, no selection, and not the selection I picked.
… moreHaley Last Name
Employees are kind and quick but they never stir the coffee and all the flavor sits in a pool at the bottom of your cup. 🙁
… moreAnastasia Maynard
I think the employees are pleasant from my experience in the drive through but they NEVER stir your coffee ever.
… moreJulishaa Flannagan
Best dunks in town by far!!! Always on point. I know my coffee is always going to be how I like it. Fast quick service. Great team
… moreJuba Bibi
I had a disappointing experience at this Dunkin’ location on Sunday evening, Labor Day Eve. The store was relatively quiet, and I was excited after a lovely day exploring Gloucester and Rockport. I ordered two iced coffees and two donuts, and while the guy who took my order was nice and efficient, everything went downhill from there.
When I asked for a cup of water for my dog, the supposed lead or supervisor flatly refused. I’ve been to many Dunkin’ locations where they happily provide water, especially for pets. Her response was dismissive and rude, telling me to “talk to the owner” instead of just acknowledging my request. It’s baffling that she wouldn’t accommodate such a simple ask.
After I left, my friend went in to ask for water for my dog, and he was met with the same hostility. This employee treated us like we were a nuisance rather than customers. To make matters worse, she threatened to call the cops because she felt “uncomfortable.” Seriously? We were just trying to be polite customers!
It’s clear that this location lacks basic customer service skills, and the management should take a long, hard look at how their staff is treating patrons. I will definitely not be returning to this Dunkin’ Donuts again. If this is how they treat customers, they’re doing something seriously wrong.
… moreJacqueline Long
now that sandwiches and fancy coffees are all the rage the wait time is very long but still good food.
… moreAndrea Wilgus
On vacation, I came to this Dunkin every day and every day it was AMAZING! Quick service, good coffee, and good food!
… moreTravel Nurse Esha
Disgusting when you see a nurse trying to use the bathroom and you tell her that she has to purchase something before using the bathroom knowing she really has to go. This Customer Service is disgusting and the arrogance of the staff as if I’m asking to borrow five dollars I will never purchase anything in the store ever again and I asked for my English muffin to be toasted dark and they couldn’t even get that right how about before you ask customers to purchase you make sure that you provide exceptional service and the appropriate request of food When you have customers pay to use your bathroom how disgusting that you think that we were in the city or in an area where we have to worry about crime, God forbid if you have to use the bathroom before you pay at this store the worst customer service I’ve ever had from a Dunkin’ Donuts shame on you !
… moreHeather Hatt
I went to this location tonight after a long day. We ordered a latte and hot coffee. I asked about the senior discount for my mom ( today is her 67th birthday). They gave her the discount, said happy birthday, gave her a free donut and wrote happy birthday on her cup! What nice gestures and thoughtful staff!!
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