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✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery
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Find your nearby Pizza Hut® at 729 W Highway 50 in O Fallon, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 729 W Hwy 50 Ste C, O’Fallon, IL 62269
Phone: (618) 632-5167
Order and Reservations
Order: Order online
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Reviews
Michael Jennings
Involve yourself with this absolute clown show at your own risk. I urge you not to pay for carry out tell your correct order is setting in front of you. Placed order nearly an hour early for 6:30. After being there for 40 minutes after pick up time. One employee, who appeared to be aimlessly wondering from one area to another stopped to tell me they were “going to make it fresh” for me. Which seemed like an odd thing to say, since there would be no other way they could possibly produce my food that wasn’t ready. At 50 minutes after another employee, who one could imagine had possibly heard stories about how the inside of a Pizza Hut operated ,seeing as how he would occasionally cut up a couple of the pizzas that where stacking up at the end of the oven, told me that the olives had been left off my pizza and it was being remade. (I had a meat lovers and a pepperoni) ♂️. I pointed out this hole in his logic which appeared to puzzle him greatly. At 1 hour after I told him if my order wasn’t ready I would need my card refunded so I could go. He basically ignored me as he got a few more pizzas off the pizza laiden oven end. Pizzas for who, no body knows. They weren’t for any of the half dozen or more people in the lobby with late orders. Including two drivers. One of which had been there nearly as long as I had. At an hour and 5 I got his attention again and made it clear the refund was nonnegotiable . This took nearly 10 minutes. (The receipt printer was out of paper) took some time to discover. The computer monitor was actually turned to me as if I might provide a clue as to what the problem might be. In the over an hour I was there I saw 3 maybe 4 pizzas actually leave the front of the store. And the first Lady to score they sent out without her breadsticks. Complete anarchy. Props to the one lady in the back that appeared to be diligently putting pizzas together one after another the whole time. But to what end? So home to a house full of hungry people and to start putting something together. Would have been a late dinner for us with an on time pick up. I seriously believe I could have stayed there another half hour, a whole hour and my odds of getting my order would not have markedly gone up. What happened to those other poor souls waiting is hard to say?
… moreJoel M
Website says open until 12:00am. Can not place order after 11:30 either on line or calling, delivery or pick-up. You guys brought me back for two quality times in a row. There’s a reason a pizza place in a prime area has less than 4 stars. This is it. Management and ownership need to figure it out.
… moreAlex Castillo
Good luck getting a manager to fix anything here. We order every Friday and now we’re done. The order is never right and it’s either over cooked or under cooked. This place used to be a good spot.
… moreKatie Otey
I honestly tried to avoid having to leave this review as I’ve done everything in my power to rectify this situation amicably. However, this store has not been willing or able to do so, so here we are.
Two nights ago, after a very rough day, I ordered 1 2-topping pizza to be delivered to my house. The cost including the delivery charges and my usual generous tip? … $25.
My pizza never arrives.
I call the store 2 or 3 times and speak to Xavier. First I was told the pizza was delivered. It was not. Then when I asked for my money back, their system wouldn’t allow him to refund me. I was told the general manager would be in the next day and to call then. No, I asked for him to have them please contact me to rectify the situation. You know, basic customer service.
No one ever called.
The next day, today, I called again and spoke to Terri. I kept calm and explained the situation. I was told to call tomorrow to speak to the general manager. No. Why do I have to do all the legwork here??? This is ridiculous. I am simply asking for THEM to rectify this. Relay whatever you have to relay to whoever you have to relay it to and THEY can reach out to ME once it’s handled. I am not going to call there every day chasing my money. It’s not a lot I guess but why should I have to put in all this work for a refund on a service I never received? Make it make sense.
Anyway, Terri used language such as “like I said” and went on about how she wasn’t there to answer questions about why this happened. Um…I was calm, kind, but firm. I do not want to do the legwork on this. I also didn’t want to leave a negative review. I usually save that for gross behavior but I guess this is where we are now. Also, it is an FTC violation to take money for a service and not provide that service. So, If I’m going to be upset about this, I guess we all are.
In the future, simply getting my order number, contact information, and getting with you manager on how to fix this would have been the customer service minded way to handle this. Maybe you all will learn but somehow I doubt it.
Have the day you all deserve.
… moreTwo nights ago, after a very rough day, I ordered 1 2-topping pizza to be delivered to my house. The cost including the delivery charges and my usual generous tip? … $25.
My pizza never arrives.
I call the store 2 or 3 times and speak to Xavier. First I was told the pizza was delivered. It was not. Then when I asked for my money back, their system wouldn’t allow him to refund me. I was told the general manager would be in the next day and to call then. No, I asked for him to have them please contact me to rectify the situation. You know, basic customer service.
No one ever called.
The next day, today, I called again and spoke to Terri. I kept calm and explained the situation. I was told to call tomorrow to speak to the general manager. No. Why do I have to do all the legwork here??? This is ridiculous. I am simply asking for THEM to rectify this. Relay whatever you have to relay to whoever you have to relay it to and THEY can reach out to ME once it’s handled. I am not going to call there every day chasing my money. It’s not a lot I guess but why should I have to put in all this work for a refund on a service I never received? Make it make sense.
Anyway, Terri used language such as “like I said” and went on about how she wasn’t there to answer questions about why this happened. Um…I was calm, kind, but firm. I do not want to do the legwork on this. I also didn’t want to leave a negative review. I usually save that for gross behavior but I guess this is where we are now. Also, it is an FTC violation to take money for a service and not provide that service. So, If I’m going to be upset about this, I guess we all are.
In the future, simply getting my order number, contact information, and getting with you manager on how to fix this would have been the customer service minded way to handle this. Maybe you all will learn but somehow I doubt it.
Have the day you all deserve.
Kimmy Bass
Tim took care of me and my family Saturday night, our order was never delivered, we came a talked to Tim and he made sure we were happy. Thanks Tim, we really appreciate you!
… moreEmily Cerbie
I would give you a zero, but that’s not possible, so I give you, a 1. Do NOT bother wasting your time at this location. We ordered for delivery and after over TWO HOURS of nothing, we went to the store only to run into our doordash driver, so then told us he was told by the employee that our order was “ already picked up.” We never received our food.
… morePatrice Tucker
While the pizza isn’t the same as what I grew up with, the customer service is amazing. The store manager listened to my concerns and addressed them appropriately. They are so nice there.
… moreShannon Coley
Food was 20 minutes late, definitely not hot but at least it was still warm even though we’re located 5 or so minutes away. Driver had someone with them in the car so that probably explains a lot. No marinara for the bread sticks, and the honey BBQ wings had the tiniest amount of sauce possible. $45
… moreRomik Pupkin
DELIVERY FOOD NEVER READY ON TIME.THIS PEOPLE IS VERY SLOW OR LAZY.EVERY TIME WHEN I COME TO PICK UP ORDER-NEVER READY.I RECIEVED DELIVERY ORDER LONG TIME AGO AND ORDER STILL NOT READY. THIS PLACE IS NOT BEASY,YOU CAN SEE. WHAT THEY ARE DOING HERE INSIDE ???? SOMEBODY MAYBE KNOWS WHY THEY SO SLOOOOOOW.
I DON’T RECOMMEND THIS PLACE TO ANYONE. PEOPLE DON’T PLACE YOUR ORDERS HERE. USELESS.
… moreI DON’T RECOMMEND THIS PLACE TO ANYONE. PEOPLE DON’T PLACE YOUR ORDERS HERE. USELESS.
WD Stoner
Recent experiences have been outstanding! Pizza has been hot and very fresh. I have been hooked on the large, pepperoni, Italian sausage, and red onion pan pizza. I’m not sure when or what has changed, but keep up the great work. The delivery team has been very friendly!
… more