Hank Chang
A simple Panera near the Prudential Tower, it has no seating, it’s mostly to go orders. The staff was quick and bringing out the order, but when I went to get iced tea, it was in one of those coffee containers and tasted more like coffee than tea. It was also hot – so iced tea on the outside label wasn’t really what I received… went back twice and both times the tea was more like coffee. Not what I was looking for.
… moreGissel
I really hate to say this because I was genuinely excited for the new Panera location on Broadway in Newark, and I’ve been rooting for it since the start. I’m a frequent customer — I stop by for my morning coffee and breakfast, and I usually grab my lunch early so I don’t have to leave work later. But the quality and consistency have honestly been really disappointing.
More than once, the sandwiches I’ve ordered have been extremely small and put together like a complete hot mess. I kept giving it another try because I understand everyone can have an off day, but at this point, it’s happened every time I’ve ordered. It’s frustrating spending good money and receiving something that looks rushed and poorly made.
Today, the arugula in my salad was almost going bad, and the sandwich portion was tiny. Yesterday I tried getting a bagel and ended up with a muffin instead. And this morning, something as simple as half-and-half wasn’t even available for coffee.
I’m really bummed out because I’ve been rooting for this location, and I want to support it. But experiences like these make it hard to keep going back. I truly hope management takes a closer look at what’s going on, because this place has potential — it just needs more consistency, care, and attention to the basics.
… moreAnna Anna
The only good thing i can say about this place is thatvit was clean and their staff was nice and attentive. THE SANDWICH?! Horrible. The chicken was dry. The sauce/mayo was non existant. Came on the wrong bread with out warning. Easily the worst thing I have eaten in a while and I loved Paneras before this. Also, no seating or baked goods on display. NO IN PERSON CASHIER. MUST PAY IN CARD OR ONLINE
… moreD
This is the most annoying Panera . The fact that they don’t offer all the drinks Panera sells is just annoying.. as someone who pays for the sip club .. I’m extremely appalled .. why would they even open this location? It’s just a waste of time and space . At least offer all the drinks especially if you have a drink program that we pay for !!
… moreKaia Saunders
Have been a few times since they opened and it’s just gotten worse. The food is pretty standard Panera quality food, so no knocks there. If you’re looking for Panera food, you will get Panera food. For Panera prices.
It’s really the service and the receipt of the correct items that has been the issue. I work in the building and will place my order in advance for a later pickup, and it is routinely late. The last two times I have received the wrong items (first time was wrong side, second time was wrong soup). The soup is never as warm as it should be. When the board says your food is ready, they are actually still putting it together and is another few minutes. No one working there wants to engage with you and when they do they do with a lot of attitude.
I was really excited about Panera opening to add some variety to my workday lunches, but now I know to expect some disappointment when I order from here.
… moreYeetus.deletus
I had high expectations but was very disappointed. I ordered 2 soups which were barely warm (I was expecting a little hotter), a hot chocolate which was not even that hot as well and and a smoothie. I understand that because of their location you can expect to pay extra but they are very cheap with the quantity (I’ve ordered from another location and they actually fill the soup bowls).
The food is good but service and food quantity is a big disappointment. I don’t think I’d return again.
… moreSamia Albalawi
Waw, very delicious soup. I love this place, so clean, very fresh coffee. I highly recommend this store for coffee, lunch, sandwiches… soup etc
… moreJade Stone
I won’t be ordering here again I went to pick up my order and there’s people crowding the window where they make the food. So you have workers and customers reaching over food to grab orders. A woman coughed without covering her mouth right in front the window and I was so disgusted. The design of this feature is horrible and I’m sure there’s a lot of cross contamination going on. I’ll never go back.
… moreShachewy
While I’m not used to not being able to sit down in a Panera my son & I found a window book & still had quite a pleasant experience. The purchasing process was easy to navigate however they might consider putting up more kiosks as it’s a small space & began to crowd quite quickly. Everything was fresh & delicious. As my baby & I sat there waiting for our ride a manager approached with 2 fresh cookies & offered them to us. This really made my sons day. I will be returning as a regular.
… moreAmit Das
They are getting worse day by day. look at the size of the half sandwich. They just don’t care anymore. Never gonna take breakfast from this one again.
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