Dutch DeGay
I haven’t never stopped by this smoothie King until today. You know what you’re gonna get for shakes and food but the restaurant so so clean and order and the staff (Ashely) was so great and helpful and kind! She helped us figure out all the macros for the smoothie and even suggested we download the app for a discount. A great place and it’ll be come our chosen SK moving forward!
… moreBriell McBride
NOT A FIVE STAR REVIEW
if I could give 0 stars I would. The two girls in there had AirPods on and did not greet customers or say anything until they came to take your order and even then it’s rushed. Which is why I was over charged for a substitution that shouldn’t have been charged in the first place because I subbed fruit for fruit. When I asked why I was charged for a substitution the girl told me she rang me up wrong and there’s nothing she can do. Overall terrible experience and I will not be back.
… moreMike Ibanez (Mike)
As I was picking up a starbucks order for my wife and daughter, I placed a smoothie king order from the app. Once confirmed it said it would be ready within 15 mins. I arrived about 15 mins later and saw that my order was not available yet. I waited a few minutes, and then asked one of the young ladies if my order was ready. She asked what I had, and I said it was for Mike, and the drink was a medium Angel food. She said, I think someone already picked that up, or took it. She then proceeded to the back to let her manager know. A hispanic lady comes out the back, wearing a tennis skirt and jacket, assuming shes the owner and tells me, sorry sir but you’ve already picked up the drink, its gone. I said, ma’am I just arrived, someone else took my drink. She proceeds to look through the receipts and finds my order, and again says, sorry sir, but you’ve already picked up your drink. Im confused and start to get a little irritated. I said, idk what to tell you but I did not pick up my drink. She then says, well I need to check the cameras. She proceeds to the back, and after about 4 minutes, I ask the young girl, are you not going to make me another one? Is she really going to have me wait until she checks the camera? She says, she does not like us to waste or do more if it’s not paid for. I ask her to bring her manager out, and she comes back out. She now claims someone came in and said that their name was Mike and they were there to pick up a medium angel food. Now I’m thrown off and confused. She says, sorry sir, but we cannot make you another one because its already been picked up by a Mike. I bring out the app directly from my phone, my debit card with my name, and even show her the transaction from my bank account with the smoothie king charge. I asked her if she was implying that I sent someone in there earlier to grab my drink, and if she assumes im just coming back to grab a second free drink? She states no, but that a mike already came in and grabbed my drink. Another customer was in the store, and was also in disbelief of the situation and how it was being handled by the owner. She then proceeds to ask the girls, to confirm that someone came in claiming they were Mike, and the girls looked scared, I told them not to be afraid of her and to be truthful. The young girl then responds and says, hes someone named Mike came in and said they were there for an angel food smoothie. At this point, im thinking the young girl made a mistake, and was afraid to own the mistake because of this penny pinching owner. She finally agrees and approves the young girl to make my smoothie. As I am standing there, waiting for my drink, I just ask her if she doesn’t think this situation is completely ridiculous, and if she really thinks that I would try to get away with taking an 8 dollar smoothie. She is adamant that someone claiming they were me someone had my name and drink order and picked it up. So, if you order from here, I advise anyone DO NOT place an online order, because apparently there are HACKERS out there stealing other peoples orders, and walking into the store taking their drinks. They will not refund you or make you another if someone takes your drink. Before I left the store, I advised her to put the TO-GO cart behind the counter and ask customers to show proof of purchase before handing a drink off.
BTW – I showed her my app with my order, my debit card and pulled up the transaction from my bank account.
I ended up just throwing it away, I was so pissed I couldnt even enjoy it.
… moreTee Davenport
I went in for my birthday with my 4yr old granddaughter. While I’m trying to order she is playing with the stickers that they have placed on the counter instead of Dayton the team lead asking her to please don’t play with it Dayton pushes her hand off. I tell him please don’t touch her address me and I will fix the problem.I ask for the manager name and number Dayton tells me I can go home and look it up if I really want to speak to someone about his unprofessionalism.Dayton should NEVER touch other people and he doesn’t need to be a team lead if this is the way that he is going to train his staff to behave.
… moreAlexis Quijano-Siade
Karen was Great. She recommended me the PB swizzle and boy. I loved it. She’s doing a great job. Kudos to her
… moreK T
I went to smoothie king on my way back from Home depot and didn’t know what to get. Ryder suggested a stawberry bannana smoothie based on my preference for something simple but fruity. EXCELLENT EXPERIENCE
… moreJaniece Fields
GET YOUR STORE CLEAN!
I frequent Smoothie Kings in various locations quite often. Next to being health conscious is to be CLEAN. This location needs to spruce it up when it comes to cleaning. I arrive upon the store opening and The front door is dirty, the mat looks nasty, the entire place smelled like old mop water, the glass is stain and dirty around the food prep station, dust is pilling around the ceiling vents, mold is growing in the wood of the chairs legs and the bottom of the trash receptacle.
And why this location is always out of ingredients so early in the morning? The young lady had the makeshift me some granola from the retail section.
Anyway, there was only one young lady working the store by herself. She was fast and her customer service was amazing. It was refreshing to get my smoothie bowl in less than 10 minutes VERSUS 20-30min on most days. Kudos to her. Today is 7/24/24 so the store manager should know who she is and praise her. And don’t chastise her for a dirty store because she can’t do it all alone.
GET YOUR STORE CLEAN!!!!!
… moreFlash P
We decided to stop in here for the first time to grab a “quick” smoothie to go for a snack. We walked in and there were several teenagers at the counter blocking the way gossiping with the staff which were also teenagers. All high school age and should know better. There were three staff, two girls and one boy. Soon after we arrived the boy disappeared to the back. Then only girls started making drinks and we finally made our way to the front counter. Had to wait several minutes for one of them to finally take our order. No greetings or anything when arriving. We ordered and she printed the order slip and sat them on the counter and then made one drink (for her friends). She then disappeared to the back and left one girl to make all the remaining orders (about six more) Another customer came in in the meantime and stood at the counter. No staff addressed him at all and after about 5 minutes he left. We still waited for our order to be made. The girl made her friends’ order and finally got to ours. The drinks should be simple and easy to make since they have the exact ingredients printed in the slip. The process took way too long. We waited over 15 minutes for our drinks. Horrible customer service experience. Two of the three staff disappeared when they got busy but we could hear them gossiping in the back. The drinks tasted good but the experience overall will not have me returning. Staff completely neglects customers. Only gave two stars from the nice tasting drinks.
… moreRodrigo Lopez
I used to come here all the time for smoothies but I noticed things started getting bad recently.
The drinks are extremely sugary. So much sugar that you can literally chew on the sugar crystals after every sip of the smoothie.
And the prices on the board are wrong. You get charged a dollar extra compared to what it says on the board. So it feels like you’re getting robbed everytime you buys something from here.
Also the place looks pretty dirty.
Only good thing about this location is that the workers are polite.
Overall avoid this place until things hopefully get better one day.
… moreDavid Hurtado
Smoothie Depot’s trio team, comprised of Bri, Ashley, and Kori, offers not only delicious smoothies but also an exceptional customer experience. Their welcoming attitudes, friendly atmosphere, and excellent communication skills create a delightful visit every time.
The smoothie I ordered was not only delicious but also well-proportioned, hitting just the right spot. I’m already looking forward to my next visit.
For those seeking a post-workout protein boost, I highly recommend stopping by Smoothie Depot and giving these guys a holler. They know how to take care of their customers and provide a satisfying experience every time.
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