Angel Machia
Stood long enough at the counter waiting to order and not seeing any one I browsed at the donuts to notice some extra protein. This is unsanitary.
… moreAndre Benoit
Waited over 50 minutes for my order while several employees stood around doing nothing. The food was fine once it finally came out, but the service was awful no sense of urgency or organization. This location really needs stronger leadership and better work ethic from the staff
… moreDesmond Asberry
I told the young lady that took my order I’d like the combo for 6 dollars which is advertised all through their counter. This combo includes a coffee, hash browns and a sandwich for 6 dollars. I requested a medium iced and add a donut. Once I was handed a donut and coffee I realized something was off after waiting for 10 min. So I asked for the hash browns and sandwich and they said it was on your order. Well come to find out, they no longer do the combo. No big deal but why would you let me know when I told you I wanted the combo? Why would you take the order and ring everything up separately??? Why are you guys still advertising it not only on your screens but you have a poster right next to the counter? Doesn’t make any sense. Added picture that has combo.
… morejordan Lamphear
I put an online order in 20 minutes before arriving and still had to wait in drive thru for 35 minutes once I got there before having to drive off because I was going to be late. With only 4 cars ahead of me and thet all had to wait as well with no movement, that is absolutely unacceptable. Now I have to call my bank to cancel the charge. Never going to this location again.
… moreAmy
Terrible, waiting 10 mins or more for 2 med coffees and one being completely wrong flavor .. and then we brought it back just to still get the same wrong thing, which he complained about having to make a new one, of course I want a new one you made it wrong … . I mean come on this young guy should learn how to make a coffee… Have to say very disappointed, since the others never gave me such problems…
… moreAndrew Erdely
The person that was cooking the croissants inside the oven said that all she can do is burn them there’s a setting on the oven because I used to work for Dunkin Donuts and you use the English muffin setting to cooking them you don’t cook it on the highest temperature and burn the crap out of it and think that you’re going to make money off that people pay good money to go and have croissant sandwiches then having them burn and Rock Solid like a rock they made up an excuse after I mentioned it and said oh I can’t cook it that’s just how it comes out that is a load of crap because I used to work for Dunkin’ donuts and that is not how it’s supposed to come out cuz you’re not supposed to sell anything that is burnt that is as long as the customer’s okay with that but the customer was not okay with that we the customers are starting to get mad because this store is not listening to their customers and is not doing it correctly therefore my experience working with Dunkin’ Donuts is actually a lot I have a lot of experience underneath my belt but for having a cook go ahead and say that they can they can’t make it so it’s not burnt it’s a load of crap and furthermore you can put on an English muffin setting in the oven and actually cook it so there’s not burnt so the cook is actually burning food thinking that they’re going to sell burnt food that’s not okay that’s not the way to do business if we want to burn food we could have just ordered it somewhere else I’m very unhappy and very frustrated because no one seemed like they had a grip on anything while they were there they were not talking to customers while they were waiting they were not making sure that the orders were made properly they were just they weren’t even making the drinks correctly so cuz I already have gotten told that a person was waiting 3 hours or more and said nevermind it should not take this long and they left they left because they didn’t want to wait any longer because it’s supposed to be fast service not slow service therefore you guys need to have more people in the store
… moreJack
I come here for breakfast all the time, but today the top bun was barely even on my sandwich and part of it was burnt. I rated the food a 3 because the bacon and the hash browns are great, but my sandwich was pathetic
… moreJ D
Shitty service using damage boxes, which cause half of my order to slip and fall on the floor as soon as they handed it to me, and I would forgive the damage boxes if it was a one time thing, but I have ordered three times now and gotten nothing but damaged boxes.food is the same as any other Dunkin’ Donuts you can go. half the time when I ordered the avocado toast it’s not even toasted. It’s either burnt or not even done shitty service recommend go across town to the other one. place a mobile order still had to wait when I got there 20 minutes later and my order was scattered and not properly packaged
… moreEric Hebert
It was a Dunkin Donuts that did what a Dunkin donuts should do. Give me a decent Egg and Cheese on sourdough with a good filtered coffee.
… moreCrimson Wolf
Went through the drive through and the girl who has long brown hair up in a pony tail running the drive thru with a pink phone case was VERY rude and disrespectful. Taking her bad day, mood, whatever out on the customers. That is not professional customer service behavior. Not to mention the sausage and cheese croissant was over cooked it was chewy, the munchkins were wet and the Boston cream donuts were wet as well.
Was very disappointed in this customer service from this girl and the way she talked to us and handled the whole encounter. If I was a dunkin employee or manager I would not be happy with this girls performance and disrespectful and rude attitude.
She was working drive thru on 10/03/2024 at 3:46pm and the order number was 7573 and she has a pink phoneor phone case. Very disapointing in her customer service.
Also your employees in general talking about their personal lives and constantly swearing and not paying attwntiin to customersinsode while there is a line is unprofessional as well. this used to be the best location in st.albamsbut after all this i may need to reconsider.
… more