Meki Dunston
I went because my mom wanted waterice and we kept putting it off. When we get there, the lightskin girl at the counter (we went around 5pm last weekend) didn’t seem like she wanted to even be there. I ordered a gelati (only speaking on mine since that’s where my issue lies) in which Rita’s ALWAYS makes them five layers and boasts about them being different compared to the traditional three. I watched her make it initially, but got distracted as my parents noted she had a visible attitude the entire time and spoke to each other about it. We didn’t even touch them that day, so they stayed in the freezer. As of the time of me posting this, if five layers is the standard, then please explain to me why when I’m eating my gelati and there are only three layers (with barely any icecream)??? I understand you may not like the job you choose, but for the price of Rita’s, this is unacceptable. And I wouldn’t have come there if my mom didn’t prefer there waterice, as the shop across from the Virtua makes them better. It’s my first time in 2 years or so going to this Rita’s, and the customer service and product quality were terrible. I’m only giving two stars even now SOLELY because my parents got regular waterice (which you fundamentally shouldn’t be able to mess up) and said they were okay. Please do better.
Edit: If the establishment is saying that there’s an upgraded version, cool, except they missed the part I said she had an attitude and didn’t even bother offering that (because we’d have gladly paid), or even mentioning the quart special because we ordered that, too (which we only seen on our way out). The attitude of your location’s people are a missed money opportunity to get more in sales, at that point, if they aren’t even willing to make mention it’s a possible upgrade or alternative. My fact still stands that the nasty, unpleasant looks and tone weren’t necessary.
… moreMaxine Smith
Great frozen treats! Despite us going during triple digit weather, I was shocked that this Rita’s was not crowded. We got our treats right away and the staff was super helpful with helping us navigate the menu (this was our first time going to Rita’s). I was very happy with the Green Apple Italian ice with gummy bears. It was a little more melted toward the bottom than I was expecting but it wasn’t soupy so it was still good.
… moreTom Reitemeyer
This place is a must go to once the weather starts to warm up. The staff are always friendly and helpful. The lines can be long at times but they always move quickly and get your order correct. The flavors are always changing and the new flavors are always a hit with my girls. Price is affordable and quality is great.
… moreMs Rubes
I try to support the local spots but today I had a bad experience. After waiting, what seemed like forever, 1 person worked one window with 4 families in line in the sun while the other lady did something else (?) My $3 icee was half liquid and so messy the customer behind me cleaned the counter. The custard was literally 1/2 cup and the smallest I’ve ever seen. Total came to $9 so for the first time I asked for a receipt and saw the custard was almost $6!!!!!! The person I bought it for said OMG….. why is this so small. Yes…….I could’ve declined the custard, requested a new icee or asked to speak to someone but out of respect for the other families I left. Never again!!
… morePradelle Raissa
Always get the same thing and never tastes bad
… morehuddan6137
I love Rita’s. However, compared to other area Rita’s, this store consistently serves extremely skimpy portions. I ordered a small custard in a waffle cone. The amount of custard barely covered the top of the cone. For almost six dollars this was a serious rip off. I’ve given this location several tries, but no more.
… moreLm Morris
Good location with a good selection of water ice flavors. Closed for the season until March when most Rita’s open through early October. On hot days from Spring through summer there can be lines but they have enough staff to handle a crowd. Parking can get tight. They also have a few benches and tables outside to enjoy your cool treat. They also make soft serve ice cream Sunday’s and cones.
… moreTheodore Warfield
Slow service skimpy portions young kids running the place not their fault where are the adults everybody knows you can’t have young kids running a business on their own again not their fault good adult supervision is advised for this location needs work
… moreChristal Hardy
Took a little longer because it was the 4th of July, but my 1st time here since they opened up !
I loves the mango and pineapple mix. my son’s girlfriend got a hot fudge Sunday with peanuts
… morePaul Familiar
I got 2 quarts italian ice and they gave another quart free. Nice. Love me some Ritas!! Tip em good, they work hard.
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