Papa Johns Pizza

  3.5 – 34 reviews   • Pizza restaurant

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At Papa Johns Pizza in Naperville, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Naperville pizza for any occasion. Call us for pizza delivery in Naperville or stop by 1242 W OGDEN AVE for carryout to order the best pizza in Naperville, along with breadsticks, wings, and more!

✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery Papa Johns Pizza 60563

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Reviews

Jennifer Hartwig
Requested food for 4:45. The app said it was ready by 4:20 when I happened to look. No idea what time it was actually ready. My husband picked it up at 4:35 and said it was already sitting out with workers just staring at their phones. I called to complain because it tasted like it had been sitting out forever. I was told the app was wrong and it wasn’t ready early. Well my husband was home with it by at the time I requested it to be ready so clearly jot the case. Rude management. Second time we got Papa John’s but we will return to Dominos instead for hot and fresh pizza.
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Shel Liang
I wish I could give them a ZERO. I placed an online order on Wednesday night, intending to pick it up at 5 PM on Thursday, but accidentally forgot to adjust the pickup time. When I arrived at 5 PM on Thursday, I realized my mistake — but I was still willing to take the pizza, even if it had been sitting for a while. However, the staff told me the order had already been picked up. That’s simply not true — no one else could have picked up my order. When I asked for any proof that it was collected, they refused to provide any and offered no apology or understanding whatsoever. The owner could have at least been honest or tried to make it right. Instead, I was met with rudeness and zero accountability.
If you value honesty and customer service, and want to make sure you have your order there, avoid this place. I’ll be taking my business elsewhere — there’s a Domino’s right next door that actually treats customers with respect.
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kaela
My mother recently called, wanting to order pizza for a party that we’re having. English is not her first language, and she had trouble speaking to the worker. She asked if there was anybody that spoke Tagalog in that establishment, but she got hung up on. This kind of service is unacceptable and disrespectful.
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tøp is cool
i didn’t even order thin crust pizza and this was the pizza i was given not even a centimeter thick
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Uday Pai
This franchise does not meet Papa John’s standards. I order veggie pizza, the sauce and pizza sauce was not evenly spread and it was not applied till the rim of pizza. Garlic bread was under baked
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Nizomiddin Kamol
Urgent Refund Request – Undelivered Order

Dear Papa John’s Customer Service,

I am writing to formally request a refund for an order I placed on 03.21.2025 at this store. Unfortunately, I mistakenly entered the store’s address instead of my own, and when the delivery driver called me at 3 am, he informed me that the store was closing and that I would receive a refund the next day. However, when I followed up, I was told that no refund would be issued.

I paid for this order in good faith, but I never received my food or the refund that was promised to me. I have already attempted to resolve this with the store, but they have refused to refund me. I kindly ask that Papa John’s corporate step in and process my refund within 3 business days!

If this matter is not resolved, I will have to dispute the charge with my bank and escalate the issue to consumer protection agencies. I would prefer to resolve this directly and amicably. Please confirm when my refund has been processed.

Thank you for your prompt attention to this matter.

Order number: #1203671809
Store# 5413
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Rita C
The worst pizza we ever got. We ordered extra meat, but there was nooooooo! Not worth!
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Rayyan Ahmad
Great pizza love the 9.99 deal!
Such great pizza quality and fast service
Never going back to dominoes 🙂
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Lane O’Connor
Generous toppings. Crust good, not awesome (we got thin).
Friendly, helpful service. No in store coupons tho.
Clean, well-run store.
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Dave Gremp
The employee in here 2-28-2026 930pm was really bad. He walked away from me as I was ordering a pizza
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