Address and Contact Information
Address: 9717 Temple Hill Rd, Clinton, MD 20735
Phone: (301) 289-3320
Website: http://www.rcribsandsoul.com/
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RC’s Ribs & Soul
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RC’s Ribs & Soul, 9717 Temple Hill Rd, Clinton, MD 20735, US
Reviews
My husband regularly came here on Sundays to pick up our dinner. We always called our order in and were told it would be ready in 20–30 minutes. On more than one occasion, he arrived 45 minutes to an hour later, and the food was still not ready.
The second time this happened, my husband calmly addressed it — which he had every right to do. Instead of professionalism, the owner’s son became rude and hostile, saying he was “sick and tired of the complaints” and that they “don’t want our business.”
That response alone says everything.
This is not a one-time issue. The owner allows his children to speak to customers any kind of way. This same disrespect has happened to a female friend of my husband, who was spoken to crazily by the owner’s daughter. The owner does nothing to correct it, which means he clearly finds it acceptable.
And this right here is exactly why it is so hard to support a Black-owned business when the food is overpriced and the attitude is disrespectful. Supporting Black-owned businesses should not mean accepting poor treatment. Being Black-owned does not excuse bad service, rude behavior, or unprofessional attitudes.
Let’s be very clear: good food alone does not keep customers. Customer service keeps people coming back. Disrespectful attitudes, excuses, and overpriced food will run people off every single time.
Keep speaking to people disrespectfully, and eventually you will speak to the wrong person instead of the right one. Hopefully, this review reaches the right people and opens some eyes before that happens.
The food may be decent, but the customer service is terrible, and until that changes, this business will continue to lose customers.
Train your staff. Correct your children. Do better.
On this day, I tried the Rib Tips as a first test. You can always tell if a rib joint is going to be legit– hitting or not, by how well they can cook rib tips due to the small cuts of the meat and need to keep them moist. Also, the rib tips needs to have the right meat to fat ratio on the bones in order to cook them right and for them to be juicy and tender. Only the skilled BBQ Masters know how to pull this off and you will know by first bite.
For starters, you order from an obscure window, where you can barely see inside or even see who you are even talking to. Next, after placing the order, this is the part that actually gets a deduction of stars for me which is the wait time. For just a simple order of rib tips only, I waited over 20 minutes! There were others that were waiting just as long and I can tell by the looks on their faces the they were not happy about it. lol
Finally, my order was called. I dug in immediately at one of the outside tables because I was starving and I must say I wasn’t that impressed. The Rib Tips were just okay….nothing to rave about. They were a bit on the chewy side and overcooked. Also, although the smoke ring on the meat was evident….it was lacking flavor. It came with bbq sauce on the side which helped make it somewhat appetizing. On a positive note, they served healthy portions of the meat….no complaints there.
Perhaps I will try this place one more time as to maybe I came on bad day (Friday afternoon around 3pm)….which is still not an excuse for lackluster food. Also not sure about the timing of when you need to come here, but I will say it gets crowded really fast, which is probably even worse on the weekends. Just be prepared to wait.
In all, I will give this place 3 1/2 stars at best. Hopefully this sentiment will change, maybe on the next visit. And that’s a strong “maybe!”
My quest for a solid Rib & Soulfood joint continues. 🙂
The smoky aroma definitely pulls you in. I ordered a 1/2 pound of brisket and a whiting dinner. The wait time was about 15–20 minutes, which wasn’t bad at all.
The brisket had a beautiful char. Brisket is naturally a fatty cut, but the pieces I received weren’t trimmed or skimmed, and both were extremely oily. The flavor was there, and just a touch more salt would’ve brought it full circle, but I couldn’t really enjoy it because it was literally drowning in oil.
The whiting portion was decent, but it lacked seasoning. I also have to agree with other reviews—the sides are on the small side. They come in 5.5-ounce Solo portion cups. The mac and cheese was decent, though a pinch of salt would’ve elevated it. The potato salad, on the other hand, was very pepper-heavy—yellow, red, and green peppers dominated the flavor. I could taste the sweet relish, but the peppers overpowered everything. There also seemed to be a hint of something like Italian seasoning.
I spent around $23 for everything. Overall, I’d give this place one more try—maybe with a different menu selection. There’s potential here, just a few things that could use tweaking.
2 little measly pieces of meat.
A small plastic container of potato salad and the same size greens.
I was so disappointed. All I could do was “say ok. I poured into a black business, but never again”.
It was brisket. Or was supposed to be. The portion was so small it was hard to enjoy because of disappointment .
The rib tips were juicy, I will def return for the full rib. The cabbage had a strong garlic and pepper flavor but overall meal was exceptional