Patti Scott
Ordered on the app. Food was ready when we got there and was made to our liking. Walked in and was greeted, picked up the food order and a I was walking out thru made sure to day bye. What greatv place to dine in as well, the dining area was clean.
… moreKatt Sha
My hubby and I just moved into Hartselle and wanted to try this subway for the first time, well that was a terrible mistake. This has to be the absolute worst subway I’ve ever eaten! We made an online order and actually ended up running a little late to pick it up but when we arrive the lady tells us that they just started making it. No problem, we wait. We get the food home and it’s wrong. We ordered regular bread on both subs, not toasted… The bread had been toasted so much it was as hard as the counter top, literally couldn’t even bite it, on both of them. I ordered my sub with bacon and paid for extra bacon and it was so flimsy like it never got cooked. To top it all off, while we were waiting on our food to be made we asked if the sweet tea was sweet or not and she said yes it was so we ordered a large one.. another mistake because it didn’t seem to have any sugar and tasted like it had oil in it. when we asked if we had gotten unsweet the other lady says you definitely got the sweet tea. So gross.. No way will we ever eat there again. I didn’t even call to complain because I didn’t want to attempt to choke down another awful meal from there No thank you!
… moreTom S
Had the same terrible experience as the other 1 star raters. Poor customer service and order wasnt what i ordered. Cold cut combo turned into a bologna sandwich and meatball was missing everything but the meatball. Subway itself is good but this locations owner, management and employees need retraining and people skills as they just don’t care and the service and health report reflects that. I wouldn’t be surprised if some unfortunate person gets listeria from this location.
… moreAC Estes
This Subway is hit or miss, and unfortunately, it leans more toward miss. The attitude from the workers is consistently inconsistent, and more often than not, comes off as rude. I’m not expecting fanfare, but a little appreciation for a paying customer shouldn’t be too much to ask.
On my most recent visit, the staff (mostly under 22) were generally pleasant, though distracted. I had to repeat my order multiple times while they were caught up in side conversations or answering coworkers’ questions. They still managed to get part of the order wrong.
The store itself was clean and the food fresh, but prices are getting ridiculous. I asked for the 6″ sandwich of the day, but the employee made a foot-long, then just shrugged and said it was already made when I questioned the price, basically forcing me to buy more than I wanted. No effort to fix it or honor the deal. That part really left a bad impression.
They could do better with customer service
and listening. Clean store and fresh food only go so far when the experience is frustrating.
… moreRichard Cathey
Nice and quiet very clean. People very nice helpful. Have the food was delicious. A very good place to stop and get a quick bite.
… moreRandy Ingram
I went in to the Hartselle store to get some lunch on Saturday. When I walked in noticed only 2 people behind the counter working. They greeted me warmly and with smiles. These ladies, Kat and Lizzy, were very friendly and very attentive to me. I ended up getting the beast on recommendation from Kat since one of my favorite subs is the gargantuan from Jimmy John’s.
These 2 worked perfectly together building my sandwich. Actually listened to picks for vegetables and sauces on the sandwich. I have been to this store before and had to reiterate many times to several of the employees what I wanted on my sandwich.
After fixing my sandwich the checkout process went smoothly with both ladies thanking me for coming in and to have a nice day. All of this was done with a smile and wonderful attitude.
I don’t often go to Subway because of bad experiences with other employees but if they had more like these 2 I would definitely go more often.
… moreGenny Ingram
Recently I went into the Subway in Hartselle to get some lunch on my break. My immediate impression was that it looked clean and the first person I spoke to was Kat and she started my sandwich she was very friendly and she greeted me with a big smile and asked what can I get started for you ma’am she immediately began making my sandwich without any issues she then passed it to the next person beside her which was a young lady named Lizzy she was also very nice and polite she did a great job with all of the toppings I asked for and even suggested a good sauce to go with my sandwich which turned out to be so very good. I will definitely stop and get food there again as long as the two of them are there.
… moreMiriaha Lennex
I eat here 2x a week for my dinner when I work late, I have never had any problems with the quality of food or the service. They always have my food ready with a smile. The restaurant is clean (tables, floor, restrooms) If you’re on a diet and want something tasty on the cheap Subway is the place.
… moreConner Weldon
Placed an online order, get there and the order was still being made. My wife sees her sandwich wasn’t toasted and kindly asked if she could get it toasted. I believe the employees name is Kate or Katie, very rude middle aged lady with pony tail. She had to make it very obvious that it wasnt marked to be toasted and was rude to my wife when all she had to do was toast the sandwich. Will not come here again
… moreGenny Lambert
I came into get a foot long Hot Honey chicken on flatbread before I had to go to work the lady heading the line that started my sandwich Kat was really friendly and attentive I didn’t have to repeatedly tell her what I wanted, when I got to the veggie portion the only person that even asked what I wanted was Lizzy she also did an amazing job and even customized the sauce portions on my sandwich. These two ladies honestly gave me the best service and food I have ever received from the Hartselle location.
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