Adrian Canada
They never have drivers. Your food will never get there. If it dose, it will be cold. No point in this restaurant being there. Just close so we can have something useful please . Waist of time every time.
… moreShenika Cierra
I’m so irritated. This is the 3rd time we’ve gotten pizza from this location and get thin crust. Is original crust no longer offered? Did the recipe change? I’m irritated and hate to drive all the way back to ask them to remake it.
… moreMelody Missouri
I order medium pizza, 6piece buffalo wings. Pizza was black and dark no cheese hardly on the pizza looked like it had set all day. Upon entering the store old man with a grey suit on behind the register with his back turn never turn around to even greet me or say hello after being signaled by staff that a customer was waiting instead he staring at pizza boxes that were empty was more important. I normally get papa John’s in Hampstead Hanover pike location and that pizza is cheesy & cooked perfectly I would say same as the pictures!!! I’ll never eat here again!!! The wings were great but pizza was horrible maybe staff needs training!!
… moreBounyong pathoumthong
I tried to call and speak to the manager, only to never get a manager. Go to another Papa John’s. This is my 3rd try with this place. You would think support your local pizza shop. I spent $37 for 2 pizzas one came out fine the other came out …. Well terrible. More bread than pizza. This is the saddest looking pizza.
… moreDony Deux
love Papa johns, but I have to remind myself every time to change store address before accidentally placing an order from this location. poor customer service and low quality compared to other locations.
… moreLauren Halvorson
The woman working the counter and making the pizzas was amazing. Her customer service was awesome and I think the store rating should be higher, based on the experience I just had there. Thanks so much to her!
… morerob b
Ordered in the app. Very easy and quick too. Made my way to the store. I was informed that the food was ready. Picked up and went home. It was very good, it was delicious, it was fresh and . I’ll be back soon. Yummy.
… moreDale Mackey
We ordered parm chikn bites and got a big cookie then when we called they hung up 5 times.. never again
… moreDanielle F
Despite ordering and paying for two extra-large, two-topping pizzas, we received one plain cheese pizza and one single-topping pizza. It was immediately apparent that the cheese pizza was from a previous order, based on the way it was cut and how the cheese looked – it was not freshly made. The second pizza, which was supposed to have two toppings, looked like an old cheese pizza with sausage added on top, as if they just threw on the sausage, reheated it, and called it done.
When I called to address the issue and asked to speak with a manager, I was informed that they had tried to call me before preparing the order to let me know they were out of pepperoni. While I did have a missed call, it didn’t indicate it was from Papa John’s, nor was there a voicemail. Regardless, they still chose to charge me and send pizzas that did not match my order.
When I pointed out that both pizzas appeared old, the person on the phone said they would come and collect the pizzas if I didn’t want them. I agreed, but after waiting 20 minutes and calling back to check the status, I was told by a different employee that they wouldn’t be coming to get the pizzas and that since they made them with the ingredients they had, no refund would be issued.
During this second conversation, I explained the situation again, only to be accused of being disrespectful. I clarified that the real issue was their manager’s decision to charge me for something they clearly couldn’t deliver. If holding someone accountable for providing a product that did not match what I paid for is disrespectful, then I guess I was.
… moreLinnea Hunter
It’s like they don’t even try anymore. The pizza is always uneven. Either it’s all crust and no pizza or all pizza and no. I can show you better than I can tell you. Like what is this. The chicken was good that’s the only reason it’s getting any stars.
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