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Cheery regional coffeehouse chain serving specialty drinks, smoothies & baked goods.
Hours
| Tuesday | 6 AM–8 PM |
| Wednesday | 6 AM–8 PM |
| Thursday | 6 AM–8 PM |
| Friday | 6 AM–8 PM |
| Saturday | 6 AM–8 PM |
| Sunday | 7 AM–8 PM |
| Monday | 6 AM–8 PM |
Address and Contact Information
Address: 18309 Hall Rd, Macomb, MI 48044
Phone: (586) 263-3005
Website: https://www.biggby.com/brothers-childhood-friend-bring-biggby-to-macomb/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
David Darby
I have been going to Biggbys all over the country for years and can confidently say this is the worst run location I have ever experienced. I have been here multiple times as it is right by my house. Always slow, even when I’m the only person there. The frozen lattes come out half melted. And apparently no one cares if you complain about the quality. It is literally faster to drive a mile down the road to the other coffee place with a drive-thru. You can get the mile down the road and through that drive thru before you even get to the window here. After giving them multiple chances I will never be coming back to this trash location. Just look at all the bad reviews here and not a single response from anyone that works here. Clearly they don’t care about doing better and think people will continue to support them despite giving the worst service.
… moreKristen K
If you have the patience to wait 10 to 15 minutes or more to get your items then go ahead and go here. The girl in drive-through is to busy being on her phone. The person is supposed to be making The food is also making drinks taking orders/cash messing with cookies.. Then the other girl is slowly making drinks and taking drinks of her own drink while people have to stand there and wait… As a DoorDasher I value my time way too much to have to watch workers half work I could’ve got every single one of their orders done and out of the building and a quarter of the time that they were doing! Do better
… moreRachel T
Went to the drive thru this morning and it took over 20 mins to order with only 3 cars in line. Normally this wouldn’t bother me waiting, but once we received our drinks I was disappointed. We ordered 2 black iced coffees, and they gave us 2 hot coffees in cold cups with no ice. If they were out of iced coffee I wish they would have been honest and offered us an alternative. The baristas working were very nice, but I’m just disappointed on the overall experience.
… moreNatsu J
When i first entered, no one was there to greet me in the cashier and i can see the staff from the side. I patiently waited as i thought maybe theyre getting online or drive thru orders.
Ordered a skinny raspberry mocha but the cashier staff seems out of it and somehow thought of matcha. I specifically even said skinny, no whip. She even said she cant find it so i showed her my phone to show my google search of what i want which clearly says skinny raspberry mocha latte. She confirmed after looking at my phone but still somehow gave me a matcha. they did remake the drink after clarifying my order was different but we waited some time too. It was just a bad experience to order in the store. Service could be better.
Perhaps try ordering online in advance instead for pick up to avoid the hassle.
… moreOrdered a skinny raspberry mocha but the cashier staff seems out of it and somehow thought of matcha. I specifically even said skinny, no whip. She even said she cant find it so i showed her my phone to show my google search of what i want which clearly says skinny raspberry mocha latte. She confirmed after looking at my phone but still somehow gave me a matcha. they did remake the drink after clarifying my order was different but we waited some time too. It was just a bad experience to order in the store. Service could be better.
Perhaps try ordering online in advance instead for pick up to avoid the hassle.
Attiya Younis
I won’t be coming back to this location again, let alone biggy in general. The music is always obnoxiously loud and I have to sit on my foot to comfortably reach the table. I understand being 5 feet tall isn’t exactly the average height for women, but I don’t have this issue at most other places, including Starbucks. Not to mention the $7 drink I ordered and wasn’t asked if I still wanted whip cream and carmel drizzle, which shouldn’t be assumed just because I asked for skim milk. The staff wasn’t friendly at all and the entire vibe of the crew this morning seemed like they simply didn’t like each other. It’s unfortunate because some of biggby’s drinks are delish, but the overall experience no longer matches the price that’s being paid. Oh, and the best part was when my laptop wouldn’t connect to the internet so I just wasted 7 bucks and wasn’t able to get any work done. Meh, don’t recommend this location.
… moreTaylor Currier
Second time I have gone to get a breakfast bagel and each time it has been incorrect. I understand being out of certain ingredients (to a degree, it’s Tuesday and you’re out of egg?) but at least listen and have the rest of the order correct. I shouldn’t have to tear it apart in the drive through
… moreNadia Aubrey-DeBruyne
There was only one order ahead of me that they took right away but then I waited a very long time for my order to be taken. They were busy make their order and the drive thru. One employee came off of break to assist which I thought was so nice but she was extremely annoying. She constantly talked, danced, sung, and interrupted the other employees including while the one was taking my order. I wanted a receipt and never got one. I was there for 20 minutes just to get a latte. Very disappointed!
… moreAndrea Hindman
Ordered a latte with a coupon, asked if milk upgrades were included ( it said they were Included on the coupon. ) they ended up charging me for the oatmilk upgrade… and still gave me dairy milk.
I reached out to customer service ( im alergic to dairy). The store didnt reach out to me to make it right. I havent been to biggby in years, but thought I’d give it a try since I had a coupon. But I won’t be going back. It would have been an easy fix or even a ” hey we’re sorry about our mistake ” phone call. But nothing. Says alot about their customer service.
… moreI reached out to customer service ( im alergic to dairy). The store didnt reach out to me to make it right. I havent been to biggby in years, but thought I’d give it a try since I had a coupon. But I won’t be going back. It would have been an easy fix or even a ” hey we’re sorry about our mistake ” phone call. But nothing. Says alot about their customer service.
Rachel Marie
Terrible service. Ordered two coffees, waited for over 20 minutes, they started to give the costumers behind us their order and didn’t even start ours yet! The server said they don’t make them in order, please make that makes sense.
… moreDAE
’ve been a loyal customer at this Biggby for a long time — I come almost every day — but after today, I won’t be back. The woman working the window was completely out of line. She went from being fine to acting aggressively toward me for no reason at all. My food was burned, my drink wasn’t even the flavor I ordered, and it honestly felt like she did it on purpose just to be spiteful.
When I pulled up to the window, she was loudly complaining about me to another coworker, who actually encouraged her instead of trying to calm things down. It was completely unprofessional and embarrassing. I was going to ask what was going on, or what I had done, but another employee shoved my food out the window like I was the problem. At that point, I just left.
This kind of behavior is unacceptable, especially from people representing a business. I used to recommend this location to everyone I work with, but after this experience, I’ll be telling them to go elsewhere.
… moreWhen I pulled up to the window, she was loudly complaining about me to another coworker, who actually encouraged her instead of trying to calm things down. It was completely unprofessional and embarrassing. I was going to ask what was going on, or what I had done, but another employee shoved my food out the window like I was the problem. At that point, I just left.
This kind of behavior is unacceptable, especially from people representing a business. I used to recommend this location to everyone I work with, but after this experience, I’ll be telling them to go elsewhere.