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CHURCH’S TEXAS CHICKEN® at W. 2nd Street in Mercedes, TX serves BOLD TEXAS FLAVOR® every day. Enjoy made-from-scratch HONEY-BUTTER BISCUITS™, crispy fried chicken, tenders, and family meals made for sharing. Order ahead, get delivery, or visit your local Church’s®. Real flavor, real rewards—WELCOME TO THE GREAT STATE OF FLAVOR®.
Fast-food chain offering fried chicken, sandwiches, wings & Southern-influenced sides.
Address and Contact Information
Address: 515 W 2nd St, Mercedes, TX 78570
Phone: (956) 565-4536
Website: https://locations.churchs.com/tx/mercedes/515-w.-2nd-street
Order and Reservations
Order: Order online
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Reviews
Trevion Bolte
HORRIBLE FOOD AND SERVICE AT CHURCH’S CHICKEN – CORPORATE, THIS ONE’S FOR YOU.
Corporate, let’s talk.
Pulled up to the drive-thru and asked for spicy chicken. Cashier hits us with a flat, annoyed “we don’t have any.” No follow-up. No “we can make it,” no “it’ll be X minutes,” nothing. It’s TWO HOURS before closing. Is the business model now “run out of your core product and act inconvenienced when customers ask for it”?
Every time I tried to finish a sentence she cut me off with “what else.” Same monotone, same annoyed vibe, like I personally forced her to apply, interview, and clock in. That’s not a bad day, that’s a culture problem.
Then we get to the window. She SLAMS it open and lets out a huge sigh like life just defeated her. Relax. If interacting with customers is this painful already, corporate might want to re-evaluate who’s running the front line.
Zero sense of professionalism. Zero standards. Zero regulation vibes. The chicken tasted OLD, like it had already lived a full life. The fries somehow tasted like metallic dish soap, which I didn’t know was a flavor profile but here we are.
Looked like children running the place. No supervision. No accountability. Just chaos with a menu board.
Corporate, this isn’t a “one rude employee” issue. This feels like training, management, and standards have completely left the building. At least McDonald’s or Taco Bell will hate me with a smile. This was just raw, unfiltered dysfunction.
Do better. Because this location is actively working against your brand.
… moreCorporate, let’s talk.
Pulled up to the drive-thru and asked for spicy chicken. Cashier hits us with a flat, annoyed “we don’t have any.” No follow-up. No “we can make it,” no “it’ll be X minutes,” nothing. It’s TWO HOURS before closing. Is the business model now “run out of your core product and act inconvenienced when customers ask for it”?
Every time I tried to finish a sentence she cut me off with “what else.” Same monotone, same annoyed vibe, like I personally forced her to apply, interview, and clock in. That’s not a bad day, that’s a culture problem.
Then we get to the window. She SLAMS it open and lets out a huge sigh like life just defeated her. Relax. If interacting with customers is this painful already, corporate might want to re-evaluate who’s running the front line.
Zero sense of professionalism. Zero standards. Zero regulation vibes. The chicken tasted OLD, like it had already lived a full life. The fries somehow tasted like metallic dish soap, which I didn’t know was a flavor profile but here we are.
Looked like children running the place. No supervision. No accountability. Just chaos with a menu board.
Corporate, this isn’t a “one rude employee” issue. This feels like training, management, and standards have completely left the building. At least McDonald’s or Taco Bell will hate me with a smile. This was just raw, unfiltered dysfunction.
Do better. Because this location is actively working against your brand.
bKNZE
OKRA is GREAT! The chicken is also but has to be eaten immediately, if it gets cold you might not get that great fried chicken flavor.
… moreVeronica A. Ramirez
Some days the food is steaming hot and fresh, crispy. However during my last visit the look and felt like they had just been sitting under the lamp, dried out and hard. My dog didn’t even want them. It was very disappointing. I didn’t say something because we had already gotten home and changed, then only to open the box to terrible fries.
… moreDestiny Ramirez
Asked for spicy and they said “we dont have it…what else”…. at 9:30pm
No – ‘itll be a 15minute wait’ or whatever, just a no
Received the food and didnt realize I ordered an attitude with it ♂️
Ate some of the food and it was insanely dry
… moreNo – ‘itll be a 15minute wait’ or whatever, just a no
Received the food and didnt realize I ordered an attitude with it ♂️
Ate some of the food and it was insanely dry
Carmen Anaya
I’m writing this review to express my extreme disappointment with the consistently poor customer service at this establishment. My most recent visit, unfortunately, followed a pattern of previous bad experiences.
On this occasion, I waited for over five minutes after walking in, only to be told, “We will be with you in a minute.” The lack of acknowledgement and delay was frustrating. More importantly, this location consistently runs out of the main menu items. I have made several trips hoping to get a family combo with either enough regular or spicy chicken, but I’m almost always told it’s unavailable.
This ongoing issue means I have to either drive to a competitor or go to a different city just to get the food I want. The repeated lack of preparation and poor service has made it impossible to rely on this location. I strongly suggest that management addresses these recurring problems with stock and customer service to prevent further loss of business
… moreOn this occasion, I waited for over five minutes after walking in, only to be told, “We will be with you in a minute.” The lack of acknowledgement and delay was frustrating. More importantly, this location consistently runs out of the main menu items. I have made several trips hoping to get a family combo with either enough regular or spicy chicken, but I’m almost always told it’s unavailable.
This ongoing issue means I have to either drive to a competitor or go to a different city just to get the food I want. The repeated lack of preparation and poor service has made it impossible to rely on this location. I strongly suggest that management addresses these recurring problems with stock and customer service to prevent further loss of business
J Bee
Went to eat during lunch, ordered a 2 piece with a biscuit and a jalapeño. I also got an order of jalapeño poppers, they were fresh and spicy . The staff was nice and the restaurant was pretty well kept. It’s right in the center of town so it’s perfect.
… moreAmber Espejo
NEVER HAVE CHICKEN EVEN BEFORE A WHOLE HOUR OF THEM CLOSING THEY DONT HAVE SPICY CHICKEN ( MIKE IF YOURE STILL THE AREA MANAGER TELL THEM DO BETTER)
… moreRoman Narvaez
Thay got A drive through and you still got wait 20 minutes for your food and then you go home and it’s wrong so go back and wait another 20 minutes because they never have chicken. Ready
… moreYuri Luna
This churchs always seems to let me down. I always keep coming back because it’s in my local area. I wish I would learn my lesson by now but I don’t they never have anything ready they never have spicy chicken. they made me wait 20 minutes today so that my order can be complete and then after the 30 minute mark they come out telling me they don’t have the spicy chicken so they gave me all regular.which even if I wanted to wait longer for the spicy chicken they told me would take 12 hours to marinate cuz they don’t have any ready to be cooked at all. rhus was all under management by the name of Josie.
… moreCharlie Boyd
We don’t have Church’s Chicken in Missouri, so I love it when we’re in So Texas…we can Church’s anytime!
… more