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Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Tuesday | 11:30 AM–9 PM |
| Wednesday | 11:30 AM–9 PM |
| Thursday | 11:30 AM–9 PM |
| Friday | 11:30 AM–10 PM |
| Saturday | 11:30 AM–10 PM |
| Sunday | 11:30 AM–9 PM |
| Monday | 11:30 AM–9 PM |
Address and Contact Information
Address: 23009 Outer Dr W, Allen Park, MI 48101
Phone: (313) 792-8430
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Last Updates
Reviews
Brianna Lancaster
I ordered from Cold Stone through DoorDash tonight, and when my order arrived, there was a long black/blue hair in my ice cream. I immediately called the store to have the issue resolved since I paid for delivery and didn’t want to drive there. To my surprise, I was told I could either come in person or receive a gift card. Why would I want to eat at a place that already put hair in my food?
I followed their instructions and emailed a picture of the issue. Afterward, I received a call where I was essentially accused of lying about the hair. They refused to refund me and dismissed my concerns entirely.
This experience was both disgusting and incredibly unprofessional. Keep the $10 for the ice cream, but I sincerely hope others think twice before supporting a business that handles customer complaints this poorly.
… moreI followed their instructions and emailed a picture of the issue. Afterward, I received a call where I was essentially accused of lying about the hair. They refused to refund me and dismissed my concerns entirely.
This experience was both disgusting and incredibly unprofessional. Keep the $10 for the ice cream, but I sincerely hope others think twice before supporting a business that handles customer complaints this poorly.
Rachid Elabed
The manager at this location is incredibly disrespectful and rude. I will not be returning! I highly recommend the owner look into her attitude and customer service.
… moreMauricio Filmore
I really love you guy’s ice cream. Don’t get me wrong on that. The main problem is the worker’s attitudes. When I came in today to order me a 48oz cheesecake ice cream with strawberries in it, one of the female workers acted like she did not want to serve me as if I was going to eat her up. When I also noticed that my 48oz cup was not entirely filled up and requested more cheesecake to be added in to make sure the big cup was 100% full, the worker tells me that the remaining ice cream that was on the table that they use to mix toppings on was gonna make it “Fill up”. I was not please with my service. Afterwards when paying my bill, my bag with the ice cream inside it was not handed directly in my hand but instead just laid it in front of the cashier and walked away, didn’t even bother to ask if I had a rewards phone number. I will not tolerate this type of attitude if I never once been rude to any of those workers.
… moreAndrea Jimenez
I did a pick up order and in the email confirmation it says “Go Straight to Order Pickup At the Counter & Tell a Crew Member You Ordered Online.” I waited at the front and nobody acknowledged me. They then cashed somebody out and tried walking away without acknowledging me. I had to tell them that I had an order for pick up that was already paid for. When I opened the bag they put two of my waffle cones at the bottom of the bag… They were obviously broken. Worst cold stone I’ve ever been to.
… moreMichelle Bojanic
Great ice cream with a perfect blend of toppings in every bite! Super helpful and friendly staff.
… moreMichael Kman
Awesome truffle fudge ice cream and friendly fast service.
… moreJalaniah Presario
I visited Cold Stone Creamery today and while the overall service was friendly and the treats were enjoyable, I did have some concerns regarding food safety practices. Out of the three employees working during my visit, only one was wearing gloves while preparing ice cream. The employee who prepared my order was not wearing gloves, nor did I observe any handwashing before handling my treats.
Additionally, I noticed another employee, a young man, go directly from handling money and various surfaces to preparing another customer’s ice cream without any change of gloves or visible handwashing. While I chose not to address the issue during my visit to avoid making the experience uncomfortable, I do believe this is something that should be brought to management’s attention.
In environments where food is being handled directly, especially in open view of customers, it’s important to maintain strict hygiene standards to ensure everyone’s safety. I hope this feedback is taken into consideration so that future visits can be both enjoyable and reassuring.
… moreAdditionally, I noticed another employee, a young man, go directly from handling money and various surfaces to preparing another customer’s ice cream without any change of gloves or visible handwashing. While I chose not to address the issue during my visit to avoid making the experience uncomfortable, I do believe this is something that should be brought to management’s attention.
In environments where food is being handled directly, especially in open view of customers, it’s important to maintain strict hygiene standards to ensure everyone’s safety. I hope this feedback is taken into consideration so that future visits can be both enjoyable and reassuring.
Somer Hudzik
Get all of our birthday cakes here. Taste fantastic, great pricing, and always look great.
… moreMayada Alfadil
Got a cake for my daughter’s birthday paid almost $80 got a cake with a thin layer of ice cream. If I wanted cake I could have got a sheet cake from Sam’s club for $20. The whole idea of ice cream cake is it’s supposed to have ice cream not a splash of it. I also got charged extra for toppings because I wanted two flavors which was fine except there was no almonds. Save your money I’m going back to getting my cakes from DQ they are almost half price and you actually get ice cream & if you want cake you are better off getting a sheet cake from Sam’s club or Kroger at least it won’t be as dense.
… moreBrittni Valade
If I could give this location a 0 I would. My husband and I just left the Cold Stone Creamery in Allen Park, Michigan on Outer Drive and Southfield at 8:30 pm. We left disappointed because we did not get any service. They had three employees working and not one acknowledged us. We waited in line for almost 10 minutes. Nobody else was in the store other than us.
… more