Ana Stevanovic
Absolutely disgusting experience at this Panda Express on Roosevelt Road. I found TWO hairs in my food—not one, but TWO. That alone tells you everything you need to know about the cleanliness of this place.
When I called to report it, the staff was beyond unhelpful and clearly did not care. I gave them my order number, but they acted like it meant nothing and insisted the only thing they wanted was a receipt. No concern, no apology, no accountability.
I asked for a refund because my food was literally contaminated, and instead they had the nerve to offer me another bowl. Why would I want more food from a place that can’t keep hair out of the first one? That’s insulting and lazy customer service.
This location clearly does not care about food safety or customers. Save your money, save your appetite, and do NOT eat here.
… moreJustin Simmons
I have ordered from this location at least 5 times. They are incapable of providing the sauce for veggie spring rolls/cream cheese rangoons. I have tried putting special instructions and even called them right after making the order to make sure there is sauce just to be told everything is fine and then not get the sauce. Who is putting these items in a bag for delivery without sauce and thinking it’s okay? Is the sauce expensive or something?
Hoping this review is read by somebody over there who cares enough to fix this, but will probably be ignored like my phone calls.
… moreNIYAT CHAUDHARI
I had a great experience at this Panda Express! Grace was extremely helpful and made sure my vegetarian order was handled perfectly. She carefully took the order with the right instructions and made sure everything was just right. It’s rare to find such attentive and friendly service, and Grace truly made the visit pleasant. Thank you for the excellent service — I’ll definitely be coming back!
… moreMaya Johnson
I was told to wait 6 minutes for fried rice but instead of that they scraped the pot with the burned rice that was standing there who knows how long and they served it to me. I was there 1 hours before closing. Yes they refunded my card without refund receipt and I will see if they will actually refund me but I DO NOT RECOMMEND THIS LOCATION. Shame on you.
… moreBob Smith
Food has been getting progressively worse over the last few months. The beef they use in the entrees i tried was always rubbery and tasted weiird.
… moreMuhammad naveed
I paid extra for my shrimp and chow main order they gave me the wrong order then refused to fix it. when I asked l the employee Xavier to speak with a manager he laughed in my face and I was told they are not available this is 7pm on Tuesday your managers go home that early? I am pecatarian I don’t even eat chicken, now I have to spend more money else where what a joke. Close the store at 7pm too when you leave and don’t leave the staff to screw people over? You gave me the wrong order I paid more money for my food and still got nothing. Go to sabaro or something this location sucks
… moreJet
I ordered my regular meal off uber eats and I ended up with a clump of hair in my food. And I’ve been here plenty of times and now I don’t wanna go back anymore.
… moreAlex Trebrek
We had to wait literally 30 minutes in the drive thru for hot orange chicken and THEY FORGOT TO PUT IT IN THE ORDER! Complete incompetence at EVERY LEVEL. NEVER AGAIN!
… morePaul S
Worst Panda Express I’ve been to personally when I went there everything I got had a funky taste to it, almost like it was burnt. I thought I could never go wrong with chow mein and orange chicken, but they somehow messed the taste of both these popular items. Me and a friend ended up throwing away half of our food because we couldn’t get over the funky taste, while trying to be optimistic to bring it home, but I knew I wouldn’t finish it later. As a side note, I am a big back dude who loves eating out so me throwing fast food out says a lot. Although, the food wasn’t the best the service and atmosphere was fine, its just comparatively the food itself was below par with the food from other locations.
… moreJeanne
Small beef portions. But if you need PX OC fix, it sure is nice to have it so close by!
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