Kevin Bell
So I placed the order with the store, it said that the delivery driver left with my order around 2:40 PM, I didn’t receive my order until over an hour later, witnessing on the tracker app that the delivery driver made 4 to 5 stops before bringing me my meal. When the delivery driver Justin I asked him if he had three or four stops before mine, he said that they had a driver quit, and they called him in, and that when he got there, they handed him eight deliveries, and he’s having to run them, the entire time that he was out delivering, I was attempting to call the store, after 25 minutes of listening to the phone ring I gave up. When I brought this up to Justin when he brought my food, he said, yeah, they don’t answer the phone there. It’s all just that AI stuff, you know how everyone’s going to AI these days. So Justin was fixing to leave, but I reminded him that I also had a 2 L that he retrieve from the back of his vehicle, so with my order I went back inside noticing all the leaking grease on top of the box coming out of the bites box. I went to take a bite to finally enjoy my meal and my pizza was cold, also the bites are cold. I’m assuming since the store is only less than 2 miles away from me, if they had delivered it like they were supposed to instead of trying to stack orders and maximize profit my pizza Wouldn’t have been cold. So regardless of whatever staffing issues they may have, this is horrible customer service, and shows zero concern about your customers order, the fact that no one answered the phone shows there’s no customer service. If you’re ordering pizza, I would highly recommend you order from someone else. Otherwise you risk also receiving cold pizza and your order much much later than you would’ve anticipated. If there was gonna be a staffing issue, which is easily foreseeable before you send out deliveries, maybe it would be a good idea to contact those deliveries and let them know that it may be a little late because you’re having issues, instead of letting your delivery driver, try and run damage control for people in the store who don’t care about anything
… moreWendell Mcmillian
I pulled up here 7:45 p.m. on tuesday evening, to grab something quick qnd small maybe like a pasta bowl or sumn, black gentleman,rocking tje dominoes uniform, goatee, trimmed up, tatoo sleeves on both arms, looking like a manager or sumn, sees me walking up then flips the sign around that still plugged in and lit up and gives me the finger. Girl behind the counter just busts out laughing. Im sorry but the website says open till 12. I hate to think that these are the people that i wouldve died for, had i lost my life in combat while rocking the U.S. Army uniform… sad world we living in folks. And im type to never leave a bad review,never, not ever.
… moreWyatt Carter
Its a risk to order from this store. These people refuse to answer the phone, ive had to go up there 4 or 5 times to have my problems resolved because they will not answer the phone. Its a 50/50 getting your food in good condition with this store. Used my dominos points and they still charged me for the free item, this is the second time this has happened.
My emailed receipt shows I should’ve paid $24.15 after tax and my receipt from the store shows $31.67.
… moreIsaac
We ordered a deilvery for thin crust and garlic bites not to far away. Order finished in 10 minutes then sat on the counter for over a hour and a half before getting picked up. Arrived over 2hours past ordering. Pizza was stale and our side was also cold. Never eat at this locoation
… moreAnna-Claire Weekley
I have NEVER in my life experienced such a rude employee. My fiance and I ordered from this location today, we used reward points to get the cheddar bacon tater tots and we received what looks like regular cheddar tots (none of the “loaded” things. The bacon or the ranch). We called the store and were maybe on hold 5 minutes, no biggie. When they answered we explained that we received the wrong tater tots and the woman (sounded middle aged) cut us off and said “I know the order because I made it. Thats what came up on the screen so that’s what I made.” We tried to explain that our receipt showed the loaded tots and again she cut us off saying “the three cheese is what was on the screen. That’s what I made, could have been a glitch but I don’t know what to tell you.” We asked politely if maybe it could be remade, she didn’t even let us finish the sentence before saying “no. No. I can give you credits and that’s all.” That was the extent of the phone call. I understand a “glitch” or even a mistake but I don’t understand being so short and rude right out of the gate. I don’t know if this employee was just having a bad day but it’s incredibly unprofessional to take that out on customers. The driver Keith was great! I would like a follow up on this issue.
… moreAllegra Marie
I normally don’t do reviews but this place never disappoints! Food’s always hot and correct. I normally have a very nice young lady who is the driver, Ms Heather she is bubbly and all smiles! You don’t see that much around here lol
Signed- A Cajun living on the coast
… moreNicole Cook
Unbelievable.This has been not the first, not the second or third, but the FOURTH freaking time this location has called and cancelled my order due to the delivery driver leaving. I placed my order at 9:50, and no one called me until 11:20. And I’m pretty sure they must not have let the phone ring but one time as it was sitting next to me the whole time and I never heard it ring, so I didn’t see the missed call for another 20 minutes. I didn’t think to call sooner bc the guy who took my order asked me to bear with them as they were busy and only had 1 driver. And now it’s so late, I can’t even order anything else to eat.
… moreDezarae Loveday
This has been the 4th time I’ve had terrible customer service with this establishment. I ordered tonight, watched them drive by me, called the missed call 1 min later they didn’t answer. Then deliver my food somewhere else. The whole time our locations are pinged. Call the store they hung up on me the 1st time, when they do answer the guy BLATANTLY LIES TO ME! Said I couldn’t reorder because they’re closing. They’re still open for 30 minutes! I live maybe 2miles away. Awful service!
… moreJessica Watson
Placed order & was given a 37-48 min delivery time. Three unanswered phone calls and 2 hrs later our pizza arrived. I tried to refuse delivery because it was obvious the pizza had been sitting for a long time. It was dried out. Barely warm. The parmesan bites were over cooked and dried out. I will be placing a call to corporate tomorrow, not for the lame free pizza they are going to offer to make it right but because someone needs to do something about this location. Absolutely will NOT be spending my money at this location again. Unacceptable.
… moreKeria Gilliam
Ordered pizza, garlic twists and the cinnamon twists. Everything was good except the cinnamon twists. They had bbq sauce drizzled over them. Called and had a remake but had to pick up
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