

Founded by Mario Laufer inside of a gas station in Miami Beach in 1993, Carrot Express has since grown to nearly 30 locations across South Florida and NYC, with new locations opening in both cities this summer. Since the onset of the brand, Carrot Express has maintained its steadfast commitment to providing healthy, delicious food to the communities it serves, and prides itself on offering a creative and extensive menu based on natural, high-quality ingredients. Breakfast, lunch and dinner options feature seasonal and fresh produce, and can be enjoyed in a fun, comfortable and relaxed environment. In addition to dine-in, this fast casual concept offers takeout, delivery and a variety of catering offerings for every occasion. For more inf…
Address and Contact Information
Address: 4425 Lyons Rd, Coconut Creek, FL 33073
Phone: (954) 692-1920
Website: https://carrotexpress.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
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Reviews
What hospitality? What cleanliness??What enthusiasm?? No greeting let alone acknowledgement once we came through the door and there were only two customers already sitting inside so it’s not like it is busy. The floors were unclean, and we did not know how to order since no one welcomed us nor came to our tables with menus. So we asked them how does this work and they told us to come to the front where the menus were. Pathetic. The language barrier was so bad that it took a long time to place orders. Then once the food was prepared, we found it sitting on the counter for us to grab ourselves. Wow. When the 3rd plate was ready, THAT’S when they brought it to our table. There was such a lack of hospitality that one of our girls adamantly stood at the front to wait for her order so that she could bring it to the table herself. But guess what? When it was time to close, they were suddenly quick to help take all of the plates. One last person came to join us and she received absolutely no acknowledgement as she came through the door. We had to tell her that she needed to go up front for a menu to order.
The menu choices are already extremely expensive, but finding a place that’s unwelcoming, dirty even during low traffic, employees with a strong language barrier and who are on their phones as paying customers walk in is such a slap in the face. I gotta pay you an arm and leg just to serve myself???? Unacceptable. I was so turned off and upset. This is my first and last time stepping foot in this backwards place.
I did not feel comfortable leaving without any confirmation or proof that the refund had been initiated, especially since I was unsure when it would appear on my credit card and did not want to have to follow up later. As a result, I reluctantly accepted the drink with a different type of milk.
Unfortunately, the cortadito was too strong for my taste, which is exactly why I did not want a substitution in the first place. I ended up throwing it away. I paid $4.50 for a drink I did not enjoy and did not want.
Customers should have the option to receive an immediate refund in-store when an item they ordered is unavailable. This experience was disappointing and inconvenient.
Thank you