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Your local Cold Stone Creamery in Douglasville, GA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Sunday | 12–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
Address and Contact Information
Address: 2911 Chapel Hill Rd Ste 240, Douglasville, GA 30135
Phone: (678) 838-9400
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Scott Andrews
Absurdly good ice cream. Cold Stone’s process: Each flavor is churned and mixed with your choice of candy, cakes, fruits, or nuts on a frozen granite stone.
Very rich and filling. The large is more than any adult should consume in one day, but delicious.
We found this store’s leadership absent and the team working rudderless in a busy Saturday night. We waited for over 20 minutes for our order. It was well made and fresh, but we will definitely return at a less busy time.
Additionally, the facility looked like it needed a deep cleaning front of house and back.
… moreVery rich and filling. The large is more than any adult should consume in one day, but delicious.
We found this store’s leadership absent and the team working rudderless in a busy Saturday night. We waited for over 20 minutes for our order. It was well made and fresh, but we will definitely return at a less busy time.
Additionally, the facility looked like it needed a deep cleaning front of house and back.
Zack
I’ve been coming here since this location opened in the early 2000’s and I can’t recall ever having a bad experience here. I believe the location has gone through a few different owners over the years, but from a service and product perspective I’ve never noticed any difference. The staff have always been pleasant and helpful when customers have questions. Like most cold stones, there isn’t a tone of seating, but they typically package the ice cream to go to make it simple enough to take with you.
… morejessica alvarez
I came in for a milkshake at the coldstone on chapel hill rd and was told the blender was down not sure how true that was, the customer service by a guy with curly hair and glass was rude and careless and had a obnoxious attitude tone while assisting me. His attitude made this experience especially disappointing.
… moreLove
Guy working there on Oct 7 at 555pm not friendly at all. Didn’t even speak just looked at us. After we looked at the ice cream for a second he asked if we were ready. Definitely not the normal Cold stone service. Hiram is better.
… morecastillo de flores
Came in on 08/05, Tuesday, customer service wasn’t as friendly, but we tried again today 08/07/25, Thursday at 9ish and the staff was marvelous! we were welcomed by a young lady with blue hair, so kind and we ordered with a beautiful purple and pink hair who made our ice cream, she was so nice!! and then checked out with a straight dark hair guy, he was so kind. 10/10 customer service and we bought four ice creams for like 20 bucks!! the three of them were amazing and funny!
… moreTammy Milner
Don’t give 5 stars often but have no complaints…..Very busy, line at the door but moved fast and workers efficient, didn’t skimp on portions. $15 for 2 waffle cones medium size. Totally Smashed, can you tell!!!! Lol
Only thing…. I wish they had outside sitting.
… moreOnly thing…. I wish they had outside sitting.
C D
I ordered a birthday cake for my daughter’s birthday and it was the BEST ice cream cake we ever had! It was perfect! Staff is always friendly.
… morejania walk
hello consistent customer here!! great energy everytime. they are also consistent with what you pay for. very well maintained
… moreDaniel Gregg
We visited my mom for 3 weeks and every time we came in the store was clean and the staff was friendly. We didn’t see the same person the 3 times we came in, so management picked a good group of people.
… moreAlexandria Baker
We usually LOVE Cold Stone creamery …unfortunately tonight it just didn’t hit. we came in at 7:38 and got three ice creams. The worker making my husband‘s ice cream was extremely generous. She put two different kinds of ice cream, extra syrup extra toppings ice cream was practically overflowing out of the container. also she was so nice. The person making my ice cream didn’t say a word to me. She actually scooped the ice cream and then took a quarter of it back to the tub because I guess she decided that was too much. Keep in mind I ordered a gotta have it size which is a large and also the most expensive. When she added my topping, she was exra skimpy , and she also gave me about a dime size amount of whipped cream. Unfortunately, this offended me. And it made me feel like maybe she thought I shouldn’t have the size that I had ordered. She was just over all not a pleasant person to deal with or to be making my ice cream. I know it’s not that deep, but if I felt the need to write this review, there’s obviously a problem… I wish I would’ve looked at her name because I definitely would’ve mentioned it here. All I gotta say is choose the sweet short African American girl. Not the skinny Latino/caucasion chick. I feel like they’re just not consistent…
… more