James Luet
Guess I’ll keep up with the trend with this location and add my ONE STAR REVIEW! The manager Sam and the general manager Lisa have absolutely no business being in their positions. Had a coupon via the Arbys app for a free french dip with any additional purchase of $10 or more. I clicked redeem in store and it gave a code for them to use. They kept telling me the computer wouldnt accept it because the food I was ordering that totaled MORE than $10 was a promotional item. NOWHERE ON THE COUPON DID IT SAY ANYTHING ABOUT WHAT COULD BE ORDERED…. ONLY THAT IT HAD TO BE A $10 ADDITIONAL PURCHASE! And this isnt like a few cents difference. This is an $8 issue. And the computer took the code because it is no longer available on my app to use. So not only did they not accept it, but now I dont have the coupon to be able to use at a later time or most importantly, A DIFFERENT STORE!!! Sam, the manager, had an attitude when I asked to speak to the general manager and then after I was told there was nothing they could do, they stood behind the food line and kept looking at me, clearly talking about me but not enough to say it directly to me. Extremely unprofessional! The conversation between us at the counter was civil but when I asked them to just give me the additional french dip since the computer wouldnt accept it for whatever reason, I was told we cant do that cuz if we do it for you, we’d have to do it for everyone! Absolutely zero problem solving skills. Zero people skills. Zero customer service skills. And in addition to all this, after debating the situation for 15 mins at the counter, the sandwhich I received was freaking cold! Cannot believe with minimum wage going up that people like Sam and Lisa will be making AT LEAST $15 an hour for this kind of service! They have no business dealing with customers in any capacity! Too many other places to eat and spend my money than to deal with people like them!
… moreJess
Their Jalapeño poppers are so good but they are SOO stingy with their condiments that you would think the employees are coming out of pocket for them. Everytime I come here and ask for extra bronco berry sauce packs they give major attitude and are VERY uptight about it.
… moreJ. Evan Williams
Great location! ÜberEats messed our order but the staff and management team did their best and that is what I look for in a business. Thank you for doing the best you could. Next time we will come in and dine so the food is hot and ready. Not your fault that the ÜberEats delivery driver failed to give us both bags. Much thanks to Arby’s but steer clear of ÜberEats.
… moreJared Zhou
Changed my rating from 5 to 1. I’ll let the photos speak for themselves. Be aware of what you may get.
… moreJermaine Butler
The Thanksgiving sandwich was the worst attempt I have ever tasted in my life fries had there entire supply of salt on them and the Mac and cheese somehow tasted like tuna absolutely avoid here
… moreBrandon Johnston
Has always been pretty decent when I’ve gone through I’ve been on the night shift for a while and Arby’s always takes care of me pretty well.
… moreJim Vaccaro
There meats and 3 meal is a great deal and delicious
… moreCandi Lion
I arrived right at 11 when it was posted online that they opened. There was only me and another car in line. The employee on the speaker seemed rushed and when I got to the windows he was very short and rude. I ordered the turkey bacon ranch sandwich, my sandwich was good but at 11 am the fries were cold
… moreJenny Reed
I went to Lake St Louis Arby’s yesterday. Had made an online order which I thought was for Lake St Louis but I just moved here recently, I did not check first and accidentally ordered it to my hometown location.
Without me even asking they just asked what I had ordered and made it immediately. I offered to pay for it as it was clearly my own fault. The manager said not at all he was happy to help. I offered to tip as that was clearly above and beyond, again they said no need, that mistakes happen and they were happy to make it right.
I was very impressed with such a kind and helpful team! The food was of course delicious too!
… moreReine Schenk
There was hair in my sandwich and the guy at drive thru was rude.
… more