Shalana Pennix
While visiting friends in Leesburg, I stopped by this Starbucks. My caramel macchiato was perfectly made to my liking. The atmosphere was great! Tanisha did an awesome job making sure my order was made right. Her customer service was great! I will definitely be back on my next visit!
… morelauren booth
I recently visited this Starbucks, which was different from my usual location, and I left so impressed that I’ve decided to make it my new go-to spot. The staff was incredibly pleasant, and Tanisha was especially helpful, she was super kind and genuinely seemed happy to be there. Overall, I had a great experience and will definitely be back!
… morePresentsOfNature
Having a great cup of coffee to get through my workdays is a must! Having a location on Edwards Ferry Rd is incredibly convenient! However, I really wish there were a drive-thru! I am grateful to have a location in such an accessible spot in Leesburg, but we still need a drive-thru!
… moreJordan Berube
As a Starbucks partner, one of the worst locations I’ve been to. Staff was incredibly rude and impatient and also made my drink incorrectly in multiple ways (made with whole milk, not oatmilk (am lactose intolerant) and also forgot the flavor in my drink) even though I repeated my drink order 3 times. I was in town for a funeral and on my way out so I couldn’t go back and fix it so had to throw away my $7 drink 🙂 As a Starbucks employee, it really takes a lot for me to write a bad review of other Starbucks but truly unacceptable but I would find it unacceptable for this to happen at my own store too. Also, Starbucks corporate if you’re reading this, they didn’t write on any of the cups.
… moreRose Jaffe
I honestly don’t know what’s going on with this location. It used to be fine, but in recent months good luck getting your order in a timely fashion, even if you pre-order on the app. Today, only ordered a food item that doesn’t need to be heated, and more than ten minutes later they still didn’t have it out. Dude acted like I was an inconvenience when I asked for it finally and actually went to the pick up area first like I hadn’t checked there first. Not the first time this has happened in recent weeks. Hope they improve their flow.
… moreDarth Dad
Staff here is by far the worst I have ever encountered at a Starbucks with most sleepwalking through their duties. It’s like they’re doing you a tremendous favor by making a coffee and forget about them calling out your name when your order is ready. At least try. Really sad.
… moreKelly Daniels
Terrible customer service. All teenager with HUGE attitudes. Not one of them stepped up and fixed the issue. Asked me to wait 1 hour for refill tried to keep me hostage at location. They are not educated about their own policies. Had a decent interaction with shift lead Liz who made it right but the staff should have been well trained to take care of it on the first visit. No customer wants to drive back a 2nd time just to have what was asked at first time. Not sure why this place employed a bunch of teenagers who show attitude to customers. Definitely not customer service oriented. Go to another location don’t waste your $ here
… moreLiv R
It’s ridiculous the amount of time you have to wait to get your drinks. They have 3 employees 2 are doing the same thing which is taking out the trash and you have one guy doing drinks and poor guy looks like he needs help. It’s so slow. The lady at the cash register was rude and was trying to take my order and talking on the phone. The are more then 10 people here waiting for their drinks. And then the girl that is serving the food doesn’t even call the costumers name!! Then on top of that the gave my cup all full of cream on the side didn’t clean my cup at all!
… moreMy Tran
I can’t believe my experience at this Starbucks today. I paid with a $50 bill for an order that was over $33, and they said they didn’t have change to give me back. On top of that, when I ordered a small drink, the cashier kept correcting me about their sizes instead of just understanding what I wanted. The way she kept talking was so annoying, and it really felt like they didn’t care about good customer service. Very disappointing and I won’t be coming back to this location.
… morePatricia Suarez
This morning I made my usual purchase of coffee and lemon loaf using the Starbucks App,
I went to the store, took my order and left, on the way I got ready to eat, with the coffee everything was perfect, but the lemon loaf was divided into 3 pieces, and it was a bad impression for me, I had never received the product in that state, it made me distrustful because I can’t know why the product was that way, or if they dropped it and placed it that way in the bag or what!, I took a picture of the lemon loaf as proof. Starbucks has always lived up to my expectations and that is why I am a loyal customer, I would like to know what I can say about it, or if it happens again how should I proceed? Thank you.
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