
Address and Contact Information
Address: 3 St Andrew St, Hertford SG14 1HZ, United Kingdom
Phone: +44 1992 550582
Website: http://ilvinorestaurant.co.uk/
Order and Reservations
Reservations: touchreservation.net
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Reviews
I was dining as part of a small group and the evening felt disjointed from the outset. Service appeared understaffed and unorganised, with no single member of staff responsible for our table. Instead, different people came over throughout the evening, which seemed to impact communication and consistency. My starter, calamari, was acceptable but on the chewy side, although it was served with a nice mayonnaise. My main arrived before the rest of the table, so I began eating rather than letting it go cold. Even so, it felt like it had been sat waiting, as parts of the dish were already cold around the edges. While the flavours were good, the temperature and timing let it down.
The atmosphere was very loud, with bar staff shouting to grab attention of the service staff. Our table was poorly lit with no lamp, which made it uncomfortable and difficult to see. One member of our group later found a hair in their food, which understandably put the rest of us off.
We were offered complimentary limoncello, but when we explained that the evening had been disappointing, the response felt indifferent. When we asked whether a manager might want to address our experience, we were plainly told no, which is disappointing.
We had hoped to find a nice Italian restaurant, but sadly this was not it. Certainly not good value for money. Based on this experience, we would not return.
We had to ask four times to get tap water, and only two of our three starters arrived together, meaning we couldn’t eat as a group. One of us then found a small hair on their pizza towards the end of the meal, which completely put the rest of us off. Shame because the food was tasty.
We were offered complimentary limoncello, which none of us really wanted, and when asked how our evening was, I explained how it had been disappointing. The response was a blank look, and when I asked if the manager might like to address our experience, I was told no.
Due to our experience, we won’t be returning.
Service is 10/10 – could not fault it.