Sihan Goi
Had dinner here while staying at the Luxor. The food is pretty good. I ordered a 4 tender meal with a milkshake, which I enjoyed. It was ridiculously overpriced though compared to options on the strip. I spent over 30bucks here when a similar meal at Raising Cane is about half the price.
… moreWill Legette
Professional Customer Experience Report
Date of Visit: October 15, 2025
Time: 6:23 PM
Check Number: 2293
During my visit, I ordered two hot dogs, one order of original crinkle fries, and one Gatorade. Unfortunately, my experience was unsatisfactory across several areas.
Pricing Concerns:
The listed price for the two hot dogs and fries was $13. However, I was charged $16.95 before tax, with an additional $2 in tax, bringing the total to nearly $19. Additionally, the Gatorade alone cost nearly $8, which is excessive for a standard beverage of that type.
Service Experience:
The customer service during this visit was poor and lacked professionalism. The staff member at the register appeared dismissive and unwelcoming. Individuals working in customer-facing roles should demonstrate courtesy, respect, and professionalism toward all patrons, regardless of background or ethnicity.
Food Quality:
Both hot dogs were served cold, and the fries were burnt and unseasoned. The overall quality of the meal did not justify the price charged.
Overall Assessment:
Based on this experience, I would rate both the food quality and customer service as extremely poor. The pricing is unreasonable, and the lack of attention to customer satisfaction reflects negatively on this establishment.
I strongly recommend management review this feedback, retrain staff on customer engagement and service etiquette, and ensure pricing accuracy and food quality standards are consistently maintained.
… moreLandonGNF
I had the Philly cheese steak and fries 32$ with a drink. Food is bland. The food isn’t horrible but it taste like something from the freezer section at the grocery store. Well over priced for what you’re getting. (Its Vegas so I understand but wow)
… moreRyan C
Hot dog was good. Had that nice snappy bite to it.
Fries were cold although they still tasted ok
… moreChar
Here’s my honest review:
✨Location✨
Right in the center of the luxor
✨Price✨
Price is very affordable for the food you got. Probably higher than if you got it off the strip but that’s to be expected
✨Ambiance✨
It’s just a food court
✨Food✨
Absolutely loved the bacon ribeye Philly cheesesteak we got. I added on some extra cheese to my fries and it really made the meal
… moreDan Reamer
This place was good but Nathan’s in general is a little overrated. I like the fact that it is one of the only places around where you can get a hot dog. The fries are good, but they are not for everyone. Prices were fair for Vegas, but the cheese dog and cheese fries are hard to find. Can’t come here every day but it does hit the spot sometimes.
… moreJeff Maher
My son and I got their New York Philly cheesesteak late at night and it was a major mistake. We both thought it tasted kind of off and weird. My son didn’t eat but a few bites and said he couldn’t go any farther. I, however, ate 1/2 and couldn’t do any more, as the taste was just so odd. Shortly after eating it, my son had stomach issues, i was letting it go from both ends. The next day, in the afternoon, i just wanted to let the manager know about the issue, from the previous evening, becauae you cant fix what you dont know is broken. I told the manager that I was NOT looking for a refund, but when staff and the manager vehemently denied that something like this happened and were jerks about it, I pushed the issues that they just needed to know. And they kept pushing back that the meat could never have been expired, not stored or prepared properly. (They disagreed a bit too much, IMHO)
It.was at that point, I politely told them that I think a refund is in order at this point, since the food was bad and the customer service was worse. They.denied this request and they said they had to call security so I could make a report. I waited 30 mins, the officer was a bit perturbed and tried to talk me out of making a report, but i did anyway.
Never go here.
… moreVensy Hill
Food was decent, but very overpriced for what it is. Not sure if I’ll want to come back, it was worth trying it but I would prefer to spend the money on something I can only get in Vegas. Plus side is that the food court is very convenient if you’re staying at the Luxor, but damnnn everything is so $$$. Inflation sucks.
… moreDoug O
Very ordinary. $20 hamburgers, $15 pizza slices. At least it was convenient. Up the escalator from the main lobby. Also a few chain names from which to choose.
… moreJason Hardy
The cheese steak sandwich was barely better than Subway and that was the highlight of the meal. The fries were soggy. The worst part was getting crammed to purchase a souvenir cup. I ordered the large soda, which was 5.95 and when I looked at my receipt found a charge for $7.95 for the small souvenir cup. I told the cashier that is not what I wanted and she said they were out of large cups. I told her I didn’t need a souvenir cup and she quickly offered a cash refund but wouldn’t answer why she did the upgrade for something I didn’t ask for. She quickly disappeared into the back office and stayed gone for a while. I feel like she was doing what she was told, but management should be ashamed of trying to steal from customers. I won’t ever eat at this brand again because of it.
… more