Amanda Thomason
I wish more Starbucks would do this. Not only does it show how much they love their regulars, but also represents their hard working employees. I will have to try Aislynn’s drink next time, it sounds amazing!
… moreRoy Barr
My favorite Starbucks! Baristas always say hello and goodbye, always call me by name and know my order! Great place to work throughout the day between my appointment. I also really like the little board they have with specials or just notes for the community on it. Special shout out to Amy who always has something positive to say.
… moreGabrielle Ryan
Absolutely the worst Starbucks location I have ever been to. I tried to order through the mobile app as I usually do and found out after I had already placed my order. It was going to take over 35 minutes for my drink to be prepared and I had already paid for it and could not cancel the order when I went in to try to cancel my order and get refunded. They told me that I needed to have the credit card used they refused to refund my app 35 minutes for a cup of coffee is the most ridiculous thing I have ever heard of they look at you as if you are the one who is the problem.
… moreMarc Nicklas
It’s Starbucks—exactly what you expect. The drinks are good (even if a bit pricey), the service was fast, and the staff was friendly. No complaints.
… moreRichard Gear
Too many drink optiyand online ordering really makes dine in customers suffer. I put my order in over 25 minutes ago and am still waiting for my drinks. Left without my drinks.
… moreBrian G
I spent each morning of the past week at this Starbucks and was impressed with the very friendly staff who remembered my order by day two – as well as the orders of many of the other customers. Drinks served quickly and the interior was clean and perfect for remote work.
… moreBobbi DeAnda
One of the worst run Starbucks I’ve ever been to… so many people working, drive through line around the building, app order wait a HALF HOUR… and then got there after the HALF HOUR WAIT and my drink was made incorrectly…absolutely absurd.
… moreKurt Calloway
The team at the Purcellville Starbucks was incredibly kind and gracious this morning, even while dealing with espresso machine issues. They worked hard to get things running again and went above and beyond by offering us complimentary Americanos as a thank-you for waiting. Their friendly service and genuine care made the experience feel personal — we’ll definitely keep supporting this location!
… moreLUCIO D
I would like to start by stating I spend $8.27 daily for a Venti Mocha with 4 shots of espresso and I have been doing so for the past 15 years, I know I know, I do it for the convenience. With that being said. I have never been dismissed and treated the way I was treated today, here is the kicker, it wasn’t by one of the staff it was by the Store Manager. I came in to get a bag of Starbucks coffee grounded down to use at home. When the staff member gave the SM the bag she began with this is not ours. I explained to her that it has the Starbucks logo and I have never had an issue before (except: during the COVID pandemic). She then stated, “I’ll have to run this by the District Manager”. As she was going to grind the beans and she was turning to do so she began mumbling under her breath. That was quite irritating. I showed her my filter for my espresso machine and she said what’s that. I said it was the filter for my machine at home. She said, “I have never seen that before”. I brought the filter in because I replaced my old espresso and in the past, they have asked me what type of filter I have so they can grind it to my specific filter. Someone, please let me know how an SM of a Starbucks who doesn’t know what an espresso filter looks like is working there and has to be so codependent on her DM to make a simple call in her store to keep her customers happy. As I asked for my bag and filter back to go somewhere else to get this done I mentioned I would write up a survey about her service and she said, “ok, have a nice day”. Throwing salt in the wound. Not very professional. I have noticed the store environment and culture have changed since she has taken over, there is always a period when the environment feels off when turnover occurs, but it’s been sometime now. I don’t think it will change. Since this is the only Starbucks option near me, I guess Starbucks will be the one losing $8.27 daily. I’ll be making my own from home moving forward.
FYI Costco has a bean grinder. I attached a picture of what an espresso filter looks like for those who don’t know.
Overall very disappointed
… moreheather umberger
Wednesday at 6ish I head for a quick drink before my daughter’s concert. I used the mobile app, but the store was other one car in line at the drive through. So we went to the drive for pickup.
At the window, I received a weird lecture from not one but TWO employees about how a mobile app order takes 10 minutes and they serve non-app customers faster, on purpose. In about 6 minutes. Except there was no one else in front of me.
I said, “but there is no else one here”
And they said, “but, like…in the future” and they rattled off something very non-sensical about the app and wait times, that had no bearing on anything because no one else was in line These two girls both had their heads sticking out of the window to lecture me. It was unbelievably weird and I felt like they might be trying to escape.
And I simply said, “I was already in the parking lot when I ordered and there was no one here, so I just came by”. And they lectured AGAIN.
I finally said, “if there is an issue, there is literally another Starbucks right there that I can go to”… and they sheepishly laughed like I misunderstood them.
I’m not sure if the people who work at the store understands but if I order with them and THEY mess up my order (and they have two times), there is no recourse unless I drag myself back to the store for a refund…with the app I can report the issue and get a partial or full refund.
Mostly though, I order from app for convenience…my regular order is saved, I don’t have to spend 2 minutes looking at a menu, reciting my order, listen to it recited back, and ultimately hoping it’s right. It’s already *right there* on my phone.
I’m taking the time to write this because they took the time to lecture with some vibe like they smoked a latte bong
… more