Firstname Lastname
I pulled up to the restaurant and there were about 2 or 3 cars in the parking lot with 1 car waiting at the drive through window. I go in the drive through and order 2 soft tacos. I waited over 25 minutes for two cold tacos. Not room temperature, not kind of warm, LEGITIMATELY COLD. On top of it the sauce packets are all covered in dried up sauce. How hard is it to make 2 soft tacos and them be AT LEAST WARM while the restaurant is the least busy I have ever seen it. How hard is it to give me a couple sauce packets that aren’t covered in dried up sauce. Absolutely disgusting and shameful. Waterbury fast food is at an all time low. Never going here ever again. It’s understandable for a little bit of a wait, but not almost 30 minutes for 2 lousy tacos when the restaurant is pretty empty with ONE person ahead of me, who also waited over 25 minutes with me. What a sad excuse of a “fast food” place.
… moreAndy Li
Extremely long wait times,
while the place is empty,
with cold food. Unacceptable. What are the employees doing while I’m waiting over half an hour for 2 simple tacos? Almost every fast food employee in this entire city is extremely incompetent. Real sad
… moredenise vargas
Went to grab some food for my kids after their game. I hate this location because of their lack of customer service but wanted to please my kids. I order and pull off into the parking lot to hand the kids their food and noticed an item was missing. I went back to the window, Employee says he has to get a manager. Mr. Robert proceeds to tell me that he packed the order himself and that there is footage of the item going into the bag. I literally took what my kids were eating away and showed him every single wrapper. He said while shrugging his shoulders “well what do you want me to do? We don’t give out free food here” I informed him with my receipt in hand that I wasn’t asking for free food I was asking for what I paid for. He proceeded to tell me that all the customers go and expect to get free food. He yelled and was very dismissive. Yelled at me to never go back again. Oh Robert trust me I will never go back there. Corporate you really need to come look at these reviews and do something.
… moreTracy YC
Was early. Food was actually very good and hot. Clean. Quiet. Friendly staff. Fast.
… moreEbonie Ruffin
Location sucks and here’s a little tip learn some customer service skills while you’re at it these kids smh !! Don’t waste your time or money go to another location or real Mexican restaurant.
… moreGSS Sha
We come here frequently, great vegetarian options, Especially Mexican Pizza which are made from freshly fried shells, Whole staff is friendly,Manager does personally attend & marking sure to quality meals are prepared, we really love this place & staff.
… moreJacek Radko
Being that they are one of the least expensive options for fast food, it’s a good value for your money. The people are friendly, and the service is quick. Really like the variety of soft drinks available. Ordering through the touchscreen or the app is very easy, and you can get exactly what you want without any problems. This location is definitely a well run place that I am happy to recommend
… moreSteph “Mia” D
Honestly, what did I expect? Fine dining? A Michelin star? Nah, just a little meat in my $8 Crunchwrap Supremes would’ve been nice. Instead, I got two glorified tortillas filled with disappointment. At this point, I think the cow just waved as it drove by the kitchen. 1/5 stars for the audacity.
… moreBRIAN
Deceptive advertising. 5/7/9 box is not that price here. Why advertise and then not participate with pricing?
On top of that no one ever is here working. Long line at kios because no one is at register. One man at drive through. One is making food. And one sitting in office on cell phone viewable from counter.
… moreJennifer Winkler
Horrible location. Never any staff. I ordered a meal of 3 crunchy tacos, which I waited 10 minutes for. They forgot to give me my cup for my drink and I continued to wait an additional 7-10 minutes asking them to just give me a cup for my drink, which I paid for. Nonetheless where is my food? Is this a joke?
… more