Maximos Madrigal
Experience has only been through drive thru. The service is hit or miss, generally good. Sometimes I’ve encountered professionalism at the drive thru window, other times irritable/moody staff at the order telecom and/or staff seen and heard behind the pick up window person (i guess thinking they won’t be seen or heard) not being a supportive team member, and yelling their complaints, such as “We have other customers in the front too”! Perhaps they’re experiencing periods of high drive thru traffic, perhaps short of staff at the time, perhaps feeling physically unwell or something else troubling them with the job or….? Whatever it is, invest in some self care, advocate for your needs at work, do a mind reset, change jobs, or ..? Each drive thru visit and customer experience (total 5 in last 12 months) has unfortunately been this way. Last visit, my order took over 25 mins, and was missing the correct sides once I got home. Hope things can improve and staff can get the supportive supervision any employed individual deserves and needs.
… moreLaura Jordan
I come to this KFC often and the store is always well kept the workers are always really polite and friendly even though it seems like they’re not working with a full staff the food is fresh and even if it’s busy the wait is not very long the restrooms are fully stocked and clean.
… moremaggie
The worst experience.
A family bucket of 8pc of chicken, all burnt chicken breast, no chicken legs or wings.
why is it called a chicken family bucket?
After taking out, we ate in the car. Fortunately, I asked for the receipt. The family comb has 4 biscuits, but we didn’t find them.
We went back to the kfc and said we didn’t have any biscuits. The cashier at the front desk said that they were in the chicken bucket , check it again. 4 pc biscuit in the bucket? we haven’t seen them yet finally.
… moreVanessa L
I have gone multiple times and the service I have gotten from every worker is phenomenal. David is the best manager and amazing at helping me when I need anything. Kassandra takes orders very well. Aaron cooks the food so yum! And Jenny has great customer service as well!! This is the reason I keep on returning. Amazing cooks KFC HAS!!!
… moreBelly Anchor
Store appears clean.
Found hair or some kind of thin fiber in my chicken. Brought it to their attention. They told me it was chicken feathers. I know it wasn’t, I know what that looks like on a drumstick. She took my haired chicken from me and put it back into the hot hold and gave me a different piece that also had the weird hair on it.
… moreMaricel Guibilondo
The worst experienced that we had in KFC, ordered 16 pieces of regular chicken but told us that it should be 1/2 regular and 1/2 crispy which is weird. Asked for a plate for 9 person but told us that plate is not available so we all ate using table napkin. It is actually ok for us but the crew was not very nice and rude! So Management need to work on their customer service! By the way we did not clean our table because the garbage bin was overflowing and it was disgusting to see while we were eating.
Receipt is not available too from the main cashier
… moreSteve
Chicken was OK. It had some fat on it. The dining area was filthy. Trash cans were overflowing, tables were dirty.
… moreM Z.
Restaurant does not answer, called them multiple times due to an error in their system. Tried speaking to an agent on the website and they recommended I call the Restaurant because they could not do anything as “this is only a refund department.” after I told the agent the restaurant does not answer multiple times. I called the restaurant again, no answer.
Update: got to the restaurant and they refuse to help us. They gave us a number to call for *their* systems. We call and the agent says they can’t help us either as that line is for employees only. The only thing they can offer is to cancel the order and remake it with the correct sides. We tell them we tried that already and the store did not allow us to. Agent says that’s all they can do.
Problem did not get fixed, KFC of King City is absolute TRASH!
… moreClara Vasquez
The chicken was very dry. They only had the “crispy” one and not the original. Said it’d be 40 minute wait for it. Ladies working there were nice, but their shirts looked very unhygienic, very dirty smeared in stuff. Gross. I also ordered a chicken sandwich meal, the fry box was only filled mid ways, and the chicken was so dry that it almost made me choke. The chicken from a family meal i ordered tasted gross, it was salty and oily. Tried ordering through the drive thru but it was very unaudible. Get your chicken somewhere else.
… moremel
Great customer service everytime I go the workers are always so friendly!!! They’ve never messed up my orders and everything taste so fresh! The inside is also always clean as well as the bathrooms
… more